We picked out our Kingsley shower controls back eleven years ago(2009). We are pleased to say the Moen Kingsley controls have worked flawlessly ever since. We just started to have a small drip leak from shower head so we call Moen and my new cartridge is on the way to fix my leak. Thanks for the help Moen.
by
Recommended
Customer review from moen.com
Jun 28, 2020
Since I have a dual Moen Valve kit installed behind my wall, there aren't many options for a dual...
Since I have a dual Moen Valve kit installed behind my wall, there aren't many options for a dual shower head and handheld sprayer. But, I am pleased with this option. It is monochromatic -- all chrome, with etchings of a snowflake on one side and a sun on the other. Otherwise, there aren't any colors of red or blue.
The bottom handle is not flush like the picture shows. The bell looking structure protrudes about 1/4" of an inch from the plate. But, it looks normal and you can't see the mechanics within. To turn on the shower, you pull the bottom handle (instead of turn).
And the actual unit is Chrome -- not green like the illustrated picture.
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Recommended
Mar 14, 2020
Metal colors do not match nor do the designs
I spent over $1000 on Moen products at my plumbers recommendation. All Kingsley trims kits... metals don't match, trim designs different, handles different. VERY DISAPPOINTED.
by
Response from Moen Consumer Services Mar 17, 2020
Hello Bryan and thank you for the feedback you posted on the Moen website regarding the Moen Kingsley Moentrol with Transfer Valve Trim. We are sorry to hear that the trim handles and finish aren’t matching as you expected. Our records do show that you called in and we are sending new handle parts. Our Product Specialists are available for further technical and warranty assistance if ever needed in the future by reaching out to Our Consumer Services Contact Center.
Customer review from moen.com
Jul 12, 2018
I've personally used Moen products (valves/fixtures) since the mid-80's (since my first house pur...
I've personally used Moen products (valves/fixtures) since the mid-80's (since my first house purchase) and I have been generally happy with the products. These valves are replacing my current Moen shower valves that have been in use since the late 60's, when the house was constructed. We are currently remodeling and modernizing our house, including making the house more sustainable, environmentally friendly and energy efficient, so these new valves have not been used yet. I have no doubt that these new Moentrol valves that I purchased (2 total so far) will work and meet our needs as long as they are built with the same quality that the valves from the 60's were built. Time will tell. I cannot wait to give these a try. Hoping these will live up to my expectations.
Two things I would have like to have seen is the valves coming with 3/4" connections and include a fourth function for a bathtub. For my one shower/bathtub combination, it will need to be a different valve with a separate transfer shower valve. I do like the compact feature of the combined valve/transfer valve. I am hoping that the pressure-balance volume control feature works as advertised.
I am not totally satisfied with the latest purchase though. Per the box, the stops (2 per box) were included with the valve purchase, but no stops were received in either box. If Moen doesn't supply the missing parts, then I must purchase the stop replacement parts. If this is the case, I will find this very disappointing.
I recommend the product based on my past experience. I am buying additional Moen valves and fixtures to finish up my remodel. I am very much hoping that I get all the parts that are supposed to come with the purchase and that Moen will send me the missing parts from the first purchase. We will see.
by
Verified Purchase
Recommended
Jul 17, 2015
sticks out from wall and does not look like pictur
Unfortunately, I did not read other reviews closely enough before selecting this. The handles do not sit flush against the plate as pictured, they sit almost an inch away with exposed unattractive works behind them.
My plumber is great and has promised to come back to put a piece of wood behind the wall to reduce the gap.
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Customer review from moen.com
Jun 3, 2021
Correct new part on time...
Correct new part on time
by
Verified Purchase
May 4, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Apr 16, 2021
bad out of box
My contractor installed this device and it was bad oit of the box. Now my new bathroom is on hold until a new part is shipped. Be careful buying this
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Response from MoenApr 20, 2021
Hello BobP we are sorry to hear you had trouble with the installation of your Moen Moentrol Pressure-Balancing Volume-Control 3-Function Transfer Shower Valve with Stops - 1/2 in. CC Connection. The issue described in your review would have been best handled under Moen’s limited lifetime warranty. As the original purchaser of the Moentrol valve, you could have contacted Moen directly; we would have been happy to troubleshoot the issue and show you we stand by our products. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. Our business hours are 9:00 a.m.-5:30 p.m. Eastern Time Monday through Friday.
Recommended
Jan 9, 2021
Worked fine but too expensive...
Worked fine but too expensive
by
Verified Purchase
Sep 11, 2020
Valve Disfunctional
The valve was either manufactured poorly or we received a defective product. The plastic on the upper portion of the valve was deteriorating upon receipt and when installed was leaking water. Thankfully our excellent plumber was able to identify the problem and informed us of the malfunctioning valve before it was sealed into the wall. I would not recommend this product as it was, unfortunately, very poorly made.
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Response from MoenSep 17, 2020
Hello Sam we are sorry to hear your Moen Kingsley 2-Handle Moentrol Valve Trim Kit with Valve in Chrome was leaking water. What you described is not consistent with the quality we strive to provide. The issue described in your review would have been best handled under Moen’s Limited Lifetime Warranty. As the original purchaser of the Moen Kingsley trim and valve, you can contact Moen directly under the product’s Lifetime Limited Warranty. We would have been happy to help you and show you we stand by our products. Should you require any warranty or pre-purchase assistance, please feel free to call us at 800-289-6636. We are available Monday through Friday from 9:00 am – 5:30 pm Eastern Time.
Jan 19, 2020
Leaky and won't mix
This was installed in my new house 3 months ago. I had to turn my water heater down because the mixing valve doesn't mix...you either get hot or cold. Cold water leaks past the transfer valve so while you are showering there is a constant drip from the rain head. 2 different plumbers have come out to look at it and neither have been able to fix it.
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Response from Moen Consumer ServicesJan 21, 2020
Thank you Doug so much for the feedback you posted on the Moen website. Moen takes consumer comments very seriously and we are delighted to have the opportunity to assist you. The Moen Kingsley Moentrol with transfer valve includes a limited lifetime warranty with purchase. You may need to replace the cartridge or the balancing spool to correct your issue. To properly troubleshoot your Moen product for additional assistance, please contact us directly.
Customer review from moen.com
Nov 6, 2019
Works well, controls the overhead rain shower head and the...
Works well, controls the overhead rain shower head and the hand held shower on slide bar. Our plumber requested we get this, as he prefers Moen products for their ease of installation and lifetime warranty.
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Verified Purchase
Oct 22, 2019
Nice, but incompatible w/ Wet & Forget Shower Spry
Fascia finish (brushed nickel) not compatible with Wet & Forget Shower Spray - streaked after first application. Not at all happy.
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Response from Moen Consumer ServicesOct 28, 2019
Hello HeadKeep and thank you for the feedback you posted on the Moen website. We are sorry to hear that you are experiencing water spots/streaks on the finish of your Moen Kingsley Moentrol with transfer valve trim in brushed nickel. To remove any water spots/streaks from the Moen Kingsley Moentrol with transfer valve trim in brushed nickel, we recommend using a damp cloth and mild liquid dishwashing soap, followed by rinsing with water and drying with a soft cloth. We also suggest a periodic application of a quality, non-abrasive wax, such as car or furniture wax. The following is a link to our Finish Care and Cleaning Instructions:
https://p.widencdn.net/cendrl/the-care-and-cleaning-of-moen-faucets
Recommended
Customer review from moen.com
Jul 4, 2019
Looks great, but hard to pull on.
We remodeled our bathroom about a year ago using thos shower valve. It looks great and works alright, but it does have some quirks. It is pretty hard to pull on no matter whether I’m standing straight in front of it or not, but it is especially annoying when I am first turning it on from outside the shower and am not standing at a straight-on angle. It also sometimes does this weird thing where the cold flow cuts off completely and the shower is really hot, and I have to turn the handle all the way to cold for a moment to get the cold flowing again. I had it professionally installed by an exceptional plumber, who I watched and talked with through the entire job, so I am certain this is not due to poor installation. Even though it looks better than any of the other high end valves with a diverted that I saw available, I wouldn’t get it again.
by
Response from Moen Consumer Services Jul 17, 2019
Hello JES04 and thank you for the feedback you posted on the Moen website regarding the Moen Kingsley Moentrol with Transfer Valve Trim Kit. We are sorry to hear that you are having issues with the handle and the water temperature fluctuating. This trim kit is covered under the limited lifetime warranty. Our Product Specialists are available for technical and warranty assistance. Please reach out to Our Consumer Services Contact Center so we can assist you further.
Customer review from moen.com
Mar 5, 2019
The diverter valve had a small leak. Called Moen, valve...
The diverter valve had a small leak. Called Moen, valve replaced and everything looks good.
by
Verified Purchase
Feb 8, 2019
Great product!
I am a Moen person! I purchased a T4111BN and it is great! It was an easy install and looks great!
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Recommended
Customer review from moen.com
Jul 9, 2018
Does not last! One must be gentle using it!
Has lasted only short time! I would never buy again!
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Response from Moen Consumer ServicesJul 9, 2018
Hello Harmony. As the original purchaser of your Moen Kingsley Chrome Moentrol® with transfer valve trim you can contact Moen directly under the products Lifetime Limited warranty. Moen's Consumer Services department is here to provide assistance and we would be delighted to work with you. Please feel free to contact us at 1-800-289-6636. Our current business hours are Monday through Thursday from 9:00 am - 5:30 pm and Friday from 9:00am - 4:30pm (Eastern Time).
Customer review from moen.com
Jan 29, 2018
It's nice that if it has to be replaced that...
It's nice that if it has to be replaced that its only a cartridge
by
Verified Purchase
Dec 19, 2017
Just what the customer wanted...
Just what the customer wanted
by
Verified Purchase
Oct 25, 2017
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Oct 9, 2017
The first time we ordered this product, it was not sealed correctly (missing a piece). Once it wa...
The first time we ordered this product, it was not sealed correctly (missing a piece). Once it was hooked up, water leaked out where the neck of the valve is. We needed to return it for a new one. The second one no longer leaks, hooray! We use this valve to control the water to two shower heads - when you only want one of the shower heads on, the other one still drips a small amount of water out of the shower head, which I think means that this valve does not completely shut off one of the directions when you want it to. However, at least the leak is where we can see it, rather than behind the wall where the piping is.
by
Verified Purchase
1 found this review helpful
Aug 22, 2017
Very nice system. Easy to install. The finish is great....
Very nice system. Easy to install. The finish is great. Everything works like it's supposed to. I would recommend this for a diy guy like myself.
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Verified Purchase
Jun 27, 2017
nice product...
nice product
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Verified Purchase
Jun 19, 2017
Great look
We remodeled our bathroom and this was one of 10 other Moen products we used. The look is clean and classic and functions perfectly with the 3-way valve to divet water to the rain head, hand held, or both.
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Recommended
Customer review from moen.com
Apr 3, 2017
Functional, pricey
Functional, pricey
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Pro
Verified Purchase
Recommended
1 found this review helpful
Feb 28, 2017
I like it ...
I like it
by
Verified Purchase
Feb 21, 2017
Good so far !
Just installed this , so looks great but haven't used it yet.
so don't know durability of it.
by
Recommended
Customer review from moen.com
Feb 17, 2017
Great Products and excellent Service
For 40 years I have been installing Moen faucets in my homes when we remodeled. I have rarely had problems. When I did Moen was quick to provide repair and replacement parts. I recently remodeled and bought all Moen faucets again for the kitchen, bath and shower. A few parts were missing and they shipped them immediately. I will always buy Moen.
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Recommended
Customer review from moen.com
Jan 3, 2017
Great shower valve, no problems with cartridges, no leaks or drips. solid brass construction.
Great shower valve, no problems with cartridges, no leaks or drips. solid brass construction.
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Verified Purchase
Recommended
Oct 15, 2013
good product but does not work well on valve purchased
this trim does not fit very well on valve purchased dissappointed