Customer Reviews for MOEN Kingsley 2-Handle Deck-Mount High Arc Roman Tub Faucet Trim Kit with Handshower in Polished Brass (Valve Not Included)
- Required valve sold separately
- Matching suite of products available
Customer Reviews
Sep 18, 2020
Looks good but...
the faucet has no aerator so it diminishes the water pressure but the big issues is that the lever that moves the water from the faucet to the sprayer is VERY hard to move, it takes a lot of force. My fear is that it will eventually break.
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Response from Moen Plus Support Aug 25, 2021
Hello Kai SF and thank you for the feedback you posted on the Moen website regarding the Moen Kingsley Two Handle Roman Tub Faucet Trim with Build in Diverter Valve. We are sorry to hear that the diverter lever was very hard to move. Our records do show that a replacement parts were sent out under warranty at no charge. Our Product Specialists are available for technical and warranty assistance by reaching out again to Our Consumer Services Contact Center.
Customer review from moen.comAug 17, 2019
Looks great but doesn't last
Buy Moen for life is so not true. All of my Moen fixtures are currently being replaced after only 11 years in a custom house. We spent money for quality and look but didn't get the quality. I have the Kinglsey in my tub and the hand sprayer is awful and leaks where it connect to the hose and has for year. Just replaces body sprays and shower head as well, all oil rubbed bronze.
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Response from Moen Consumer ServicesAug 21, 2019
Hello Dawn and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with your Moen Kingsley two-handle high arc roman tub faucet with hand shower and your other Kingsley products. As the original purchaser of the Moen Kingsley products, you can contact Moen directly under the products lifetime limited warranty. Our product specialists would be delighted to troubleshoot any issues with you and they would work to find a satisfactory warranty resolution.
Customer review from moen.comMar 26, 2019
Really hard to use hand sprayer
The hand sprayer actuator is really hard to push up and will not go down all the way when finished. I like to rinse down the tub when I am done but this makes it very difficult, especially considering the price we paid for the product!!
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Response from Moen Consumer ServicesMar 29, 2019
Hello celticrx and thank you for the feedback you posted on the Moen website regarding the Moen Kingsley Deck Mount Two-Handle Roman Tub Faucet Trim with Built In Diverter Valve. We are sorry to hear that the hand sprayer isn’t working properly. Our Product Specialists are available for technical and warranty assistance by reaching out to our Consumer Services Contact Center.
Customer review from moen.comDec 3, 2012
questionable
In 2011, we installed a Moen two handle roman two faucet with hand shower trim kit, Model T914. When trying to use the hand shower, I was unable to locate a button to have the water come from the hand shower. In looking through the instruction sheet, nowhere do I find instructions on how to operate the hand shower. I am very disappointed.
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Customer review from moen.com
