The details state the door is 80 inches length - it is not, it is 78 inches length.
The details state the door is 80 inches length - it is not, it is 78 inches length.
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Response from Masonite DoorsMar 22, 2021
Thank you for your feedback, John. We are very sorry to hear that you have had this experience with the Cheyenne 2-Panel Left Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Ultra Pure White. Masonite is dedicated to providing exceptional customer service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us directly at 1-800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
2 found this review helpful
Mar 16, 2021
Good value for a front door. I like that it was already finished black so I did not have to pain...
Good value for a front door. I like that it was already finished black so I did not have to paint it. Elegant door for the price. Would recommend.
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Response from Masonite DoorsMar 17, 2021
Thank you for the 5 stars, AV21! We are so glad to hear that you are fully enjoying the Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Jet Black! Should you need any assistance with your door, please call the Masonite Consumer Helpline at 800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com.
Verified Purchase
Recommended
Jun 13, 2020
Looks nice but not checked for quality
This door looks very nice, but there must not be any quality assurance checks on the doors before they are shipped to the customer. The threshold area on the left side of the door is flush. The threshold on the right side if the door is not flush, there is a 1/4 inch gap. I have uploaded pictures. To me quality is important and a company should strive to produce quality products. That being said I am very happy with how the door looks.
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Response from Masonite DoorsJun 17, 2020
Thank you for your feedback, LMS1910. We are very sorry to hear that you have had this experience with the Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Jet Black. Masonite is dedicated to providing exceptional customer service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us directly at 1-800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. Sincerely, Masonite
Recommended
2 found this review helpful
Mar 22, 2020
I replaced my back door a couple months ago, first door I've ever replaced. I learned several thi...
I replaced my back door a couple months ago, first door I've ever replaced. I learned several things during that process, one in particular was never to buy an unpainted door. The reason being, as a non-professional and a perfectionist, I learned I can't paint a door. The day I finished that project, it was time to replace the front door. I searched doors online at Home Depot. I landed on this door for the design, and they came painted! Not understanding why, but I realized the "Conifer" color (green) was significantly less expensive than all the other doors. I like green, green goes with my house, so I ordered it. I purchased it on 2/24 online. They shipping date to the store was April 8th, but I got it on March 20th. The installation went much better, mostly due to what I learned on the back door. This time I bought everything I needed, so I didn't make several trips back and forth to Home Depot. I gave this an average rating on installation because you still need to know what you are doing. And the color... I love it! And what a difference buying a pre-painted door. Unless you are some kind of painting professional, do not buy an unpainted door. Trust me, it's worth the extra money just in paint, time, and heartache. I only have one negative. There are some very minor issues cosmetically, I'm guessing from shipping. The door does come with this touch up pen. It does not work. I busted it open with some channel locks. Complete disaster. I just emailed the company requesting information on where to get touch up paint. Overall, I highly recommend this door. I also installed a white security screen, and it just makes the door pop. I'm extremely happy with this purchase.
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Response from Masonite DoorsMar 24, 2020
Thank you for your 5 star review and feedback, TucsonSteve! We are so pleased to know you are satisfied with the Cheyenne 2-Panel Left Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Conifer. Should you need any assistance with your door, please call the Masonite Consumer Helpline at 1-800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com.
Recommended
2 found this review helpful
Nov 4, 2014
Great looking door! However the paint if very delicate
This door looks stunning and great value. It had to be special ordered and took nearly a month to ship to the store. It came loaded on it's own skid to prevent any damage from shipping. Installation was the same as any other door and seems much more energy efficient than my old wooden door.
My only complaint is that the paint on this door is extremely delicate - the paint rubs off easily and doesn't seem durable at all. The door does come with touch-up paint and a color matching crayon which is great, but I won't be hanging a wreath this Christmas as I'm sure the paint will scratch right off.
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DIY
Verified Purchase
Recommended
21 found this review helpful
Jan 12, 2023
Chips SUPER easily :(
This door chips so easily. It came with a few little chips and a bottle of touch up paint (so they must know it chips). The installer banged up the edge just a little bit but now there is white showing all down the edge by the doorknob because it chips if you barely touch it. This door is not hardy at all. I very much regret my decision to purchase it.
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Response from Masonite DoorsJan 12, 2023
Thank you for your feedback, LizX. We are very sorry to hear that you have had this experience with the 32 in. x 80 in. Cheyenne 2-Panel Left Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Willow Wood. We have received your email and do advise the route of warranty we have offered in order to look into this matter for you. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
2 found this review helpful
Nov 17, 2022
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Verified Purchase
Jun 27, 2022
Solid and sleek design
Great front door, has helped keep our house cooler switching from a glass front door. Arrived quickly and without damage.
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Response from Masonite DoorsJun 29, 2022
Thank you for the great review, Anthony! We are so glad to hear that you are satisfied with the 36 in. x 80 in. Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Jet Black. Should you need any assistance with your door, please feel free to reach out to the Masonite Consumer Helpline from 9:00AM to 5:00PM EST by emailing us at helpline@masonite.com.
Recommended
Jun 15, 2022
Paint
I need touch up paint
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Response from Masonite DoorsJun 15, 2022
Thank you for your feedback, Mary Bohne. We do apologize for any issues you have had with the 36 in. x 80 in. Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Willow Wood. You can reach out to the retailer, Home Depot, for a touch up paint kit which they can definitely provide to you whether in stock or through an order placed with their Masonite warehouse. If you have any additional questions, please don’t hesitate to contact us by email at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
Recommended
Apr 19, 2022
by
Verified Purchase
Oct 16, 2021
by
Jul 17, 2021
Beautiful door. Easy to assemble. Customer Service prompt response to...
Beautiful door. Easy to assemble. Customer Service prompt response to questions.
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Response from Masonite DoorsJul 21, 2021
Thank you for the 5 star review, HomeDepotCustomer! We are very glad to hear that you are fully enjoying the Cheyenne 2-Panel Left Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Willow Wood! Should you need any assistance with your door, please feel free to reach out to the Masonite Consumer Helpline from 9:00AM to 5:00PM EST by emailing us at helpline@masonite.com.
Verified Purchase
Mar 17, 2021
Want different color...
Want different color
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Verified Purchase
Jan 27, 2021
Looks great we like the style. Replaced wood 6 pannel...
Looks great we like the style. Replaced wood 6 pannel no insulation.
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Response from Masonite DoorsJan 27, 2021
Thank you for the 5 stars, HomeDepotCustomer! We are so glad to hear that you are fully enjoying the Cheyenne 2-Panel Left Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Red Bluff! Should you need any assistance with your door, please call the Masonite Consumer Helpline at 800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com.
Verified Purchase
Dec 5, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Nov 14, 2020
Delivered on time, very friendly people at the service counter,...
Delivered on time, very friendly people at the service counter, helped load into vehicle.. pleasant experience! Will purchase from Home Depot again
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Verified Purchase
Aug 27, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Aug 26, 2020
Can’t say much about durability since it was just installed,...
Can’t say much about durability since it was just installed, but it looks great and it feels solid.
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Verified Purchase
1 found this review helpful
Jul 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 7, 2020
The actual width of this door was half an inch...
The actual width of this door was half an inch shorter than advertised, and as such, did not fit properly. As mentioned in other reviews, we noticed the paint chipped off very easily as well. Item was returned and I would not recommend purchasing this.
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Response from Masonite DoorsJul 8, 2020
Thank you for your feedback, HomeDepotCustomer. We are very sorry to hear that you have had this experience with the Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Night Tide. Masonite is dedicated to providing exceptional customer service and we sincerely apologize about any issues that have occurred. We are very grateful for your feedback, and we are looking into forwarding your concerns to our quality assurance department for further review. If you have any additional questions, please don’t hesitate to contact us directly at 1-800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com. Sincerely, Masonite
Verified Purchase
2 found this review helpful
Jul 1, 2020
Beautiful...
Beautiful
by
Verified Purchase
Jun 25, 2020
Beautiful door and color...
Beautiful door and color
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Response from Masonite DoorsJun 30, 2020
Thank you for the 5 stars, Ana! We are so glad that you are enjoying the Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Exterior Door No Brickmold, Silver Cloud! Should you need any assistance with your door, please call the Masonite Consumer Helpline at 1-800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com.
Verified Purchase
Jun 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Apr 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Nov 12, 2019
Very nice door but arrived with scratch marks could have...
Very nice door but arrived with scratch marks could have done better job protecting the door during . shipping, a completely enclosed box maybe
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Verified Purchase
Oct 1, 2019
Easy install. Color darker in person than online, but that’s...
Easy install. Color darker in person than online, but that’s the risk of online shopping.
by
Verified Purchase
Jul 7, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jun 9, 2019
Outstanding door
Great quality, easy to install. Happy with the end product. I saw the comments about scratching easily on install, we had no issues just have to be careful handling.
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Response from Masonite DoorsJun 10, 2019
Thank you for the great review, Tyler! We are elated to hear that you have had an amazing experience and that you are enjoying the Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Door No Brickmold! Should you need any assistance with the door, please call the Masonite Consumer Helpline at 800-663-3667 from 9:00AM to 5:00PM EST or email us at helpline@masonite.com.
Recommended
Aug 7, 2018
Nice door, thought it would be more insulated than it...
Nice door, thought it would be more insulated than it is. Also the hinges may be hard to replace if you are thinking about replacing the color. The jamb side i believe is round while on the door it is squared. I am not sure if you can buy hinges of a different color in that style
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Response from Masonite DoorsAug 8, 2018
Thank you for your review, Ramsey. We apologize about any confusion or frustration this may have caused. It is possible to order replacement hinges but it will have to be special ordered through the millwork specialist in-store. If you have any additional questions, please don’t hesitate to contact us directly at 800-663-3667 from 9:00AM to 5:00PM EST. Sincerely, Masonite
Verified Purchase
Jun 6, 2018
Hard to find a decent entry door this size, but...
Hard to find a decent entry door this size, but this was exactly what I wanted. Very solid and weather tight.
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Response from Masonite DoorsJun 8, 2018
Thank you for the 5 star review, Terrence! We are so glad to hear that you are fully enjoying the Cheyenne 2-Panel Right-Hand Inswing Painted Smooth Fiberglass Prehung Front Door No Brickmold! Should you need any assistance with your door, please call the Masonite Consumer Helpline at 800-663-3667 from 9:00AM to 5:00PM EST. -Danielle