Hello, we are sorry to hear about the issues that you experienced with your Maestro Dimmer and Motion Sensor. Please know that Lutron takes pride in the quality of our products, from the components we use, to the 100% end-of-line testing, to our dedicated 24/7 customer support team. Lutron is the #1 brand among lighting professionals whose reputations and businesses rely on quality products they can depend on to perform for years and years.
We would love to gather some more information and assist you further. If you still have questions or concerns, we're available by email at customersatisfaction@lutron.com, or give us a call at 1-844-LUTRON1. We're here 24/7, so please call us any time!