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Customer Reviews for Lutron Maestro Vacancy-Only Sensor Switch, 5-Amp, Single-Pole/Multi-Location, Biscuit (MS-VPS5M-BI)

Internet #203782312

Model #MS-VPS5M-BI

Store SKU #1000518254

  • Vacancy-Only Motion Sensor: manual on, auto off when exit
  • UL listed to work with all bulb types, including LED bulbs
  • For lights or exhaust fans controlled from one or more location

Customer Reviews

  • 3.6
    out of 25 reviews
  • 75% recommend this product
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Showing 1-25 of 25 reviews
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  • Verified Purchase
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  • Verified Purchase
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  • Verified Purchase
Not the product I was looking for , I need...
Not the product I was looking for , I need it a motion sensor switch for a pantry , that when you go in it will turn in the lights, but it didn’t work, you have to turn it on manually and then it goes of by it self.,
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Response from lutronMay 10, 2022
Thank you for your review. This particular model is a vacancy-only sensor, which means you'll need to manually turn on the lights or fan. They will automatically turn off when the sensor no longer senses motion.

If you'd prefer that the lights or fan both turn on, as well as off, automatically, we recommend the occupancy version of this sensor (model MS-OPS5M-WH).

If you have additional questions or concerns, we're happy to help! You can reach Lutron's Customer Satisfaction team at customersatisfaction@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time! lutron
  • Verified Purchase
Please make sure you have enough opening so all the...
Please make sure you have enough opening so all the old and new wires can be nested behind the new switch. I
by
  • Verified Purchase
I bought 2 and one of them was defective....
I bought 2 and one of them was defective.
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Response from lutronJan 31, 2022
We're sorry to hear that one of your sensors didn't work for you. We'd like to hear more about what happened to see how we can help. Please reach out to our Customer Support team at support@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!

Mike S. @ Lutron Support lutron
    We will be returning, not a great product at all...
    We will be returning, not a great product at all
    by
    Response from lutronNov 5, 2021
    Hello, we'd like to know the specifics behind your rating, to see how we can help. Please reach out to our Customer Support team at support@lutron.com, or call us 1-844-LUTRON1. We're here 24/7, so please call us any time!

    Mike S. @ Lutron Support lutron
      required by manhaatan beach city code...
      required by manhaatan beach city code
      by
        Good product, easy to install....
        Good product, easy to install.
        by
        • Verified Purchase
        by
        • Verified Purchase
        Not working properly. Changed wires per the schematic and does...
        Not working properly. Changed wires per the schematic and does not automatically come on. It will automatically come on immediately after it goes off ( up to 10seconds) but after that you have to Manually turn on.
        by
        Response from lutronDec 21, 2020
        Thank you for providing us with your feedback. The sensor you purchased is a vacancy sensor and is not designed to automatically turn lights on. We do have a sensor that will do this, the MS-OPS5M-WH is an occupancy sensor and will work the way you want. If there is anything else we can address, please reach out to our Customer Support team at support@lutron.com, or call us at 1-844-LUTRON1. We're here 24/7.

        Mike S. @ Lutron Support lutron
        • Verified Purchase
        Cheap, I took it out replaced with supply house switch too cheap this time
        Cheap, I took it out replaced with supply house switch too cheap this time
        by
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        I installed it and set it up according to the...
        I installed it and set it up according to the directions, which were not real clear. The auto off function works flawlessly, but the auto-on only works for a short period of time after the switch is turned off. So it’s basically useless for it’s intended purpose, to automatically turn on the lights whenever someone walks into our closet.
        by
        Response from lutronAug 3, 2020
        Hello, thank you for taking the time to provide us with your feedback. I can see from your review that you purchased a vacancy sensor. These are designed to only turn the lights off when no movement is detected. There is a short grace period shortly after the sensor times out, but after that grace period the lights will need to be manually turned on. If you would like the sensor to turn the lights on when you enter your closet you would need to use the MS-OPS5M-WH. If you still have questions, please reach out to our dedicated Customer Support team at: support@lutron.com, or call us at: 1-844-LUTRON1. We're here 24/7, so please call us any time.

        Mike S. @Lutron Support lutron
        • Verified Purchase
        Misleading Packaging: Does NOT specify that a ground wire is needed
        It WILL NOT WORK without a ground wire. There is NO VISIBLE TEXT on the package mentioning this critical detail. It says "works with existing wiring", which is clearly not true. Many light switches are not grounded. The only way you find out that this requires a ground wire is to OPEN the package and read the installation instructions. Or have access to the Internet and read all the product details. Something this important should have been prominently on the package and the web site text, not buried in the fine print.
        by
          Didn't work correctly in a 3-way configuration. Yes, it...
          Didn't work correctly in a 3-way configuration. Yes, it was listed as 3-way capable and I wired it correctly. It worked if I only used this switch to turn on the lights but if I flipped the other switch (entering the other door at the far end of the long room), it didn't work. Tried switching the travelers per the instructions to no avail. It turned the lights off as designed, but I need it to work regardless of which door I enter (with the associated switch by the door). Returned it and went back to the regular 3-way switch.
          by
          • Verified Purchase
          1 found this review helpful
          Easy to install, works good, no problems yet. I found the instruction on how to program the diffe...
          Easy to install, works good, no problems yet. I found the instruction on how to program the different time delays before it turns off difficult to understand.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          5 Star Review
          Rating provided by a verified purchaser
          by
          • Verified Purchase
          We love the maestro look and feel of the switch....
          We love the maestro look and feel of the switch. It was pretty straightforward to install. I only wish the price as a bit cheaper.
          by
          • Verified Purchase
          The product is a replacement and has worked well for us in the past
          The product is a replacement and has worked well for us in the past
          by
          Response from THD-CSJul 29, 2019
          "Dear Valued Home Depot Customer, We have reached out to the manufacturer and their reply is, ​Thank you for your review, Arleen!  Thank you for your loyalty and keep enjoying you sensor!​ "
          • Verified Purchase
          • Recommended
          Reliable and I've used them throughout my building....
          Reliable and I've used them throughout my building.
          by
          • Verified Purchase
          I installed it in my Main Bathroom to control the fan that used to run way too much because peopl...
          I installed it in my Main Bathroom to control the fan that used to run way too much because people forget to turn it off. Now it turns off automatically after the room is vacant for 5 minutes which helps prevent venting hot air from the house in the winter and air conditioned air in the summer. Additionally, people would thoughtlessly turn on the fan along with the other lights by sweeping up on all 3 switches as they entered the bathroom. This switch has a push button on/off switch, so people only turn it on when they actually want to vent the room.
          by
          Response from THD Customer ServiceApr 27, 2018
          Dear Valued Home Depot Customer, "​Thank you for your review. We are glad you are enjoying the convenience of the Maestro sensor! Casey @ Lutron Support "
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Works well for me
          It's a vacancy sensor, so it turns the lights off when no motion is detected for the selected time delay. It does not turn them on when someone walks into the room. I put it in my 28 x28 ft. garage a few weeks ago, replacing a single switch that controlled 6 100W incandescent lights. The included instructions were fine and the installation was straightforward, at least for this simple use case. The switch has no problems detecting motion across the room, and handles the 600W load with no apparent problems. If you are still enough, long enough for the switch to turn the lights off on you, you can wave an arm or something right away and it will turn the lights back on. That's a nice feature as it lets you use a shorter delay than might work otherwise. I haven't had it long enough to rate durability, so gave it 4/5 on Quality. The Value score was harder to determine. The switch, plus a wall plate to match, will have to save me from about 540 hours of lights left on to pay for itself, but it's hard to estimate how often, and for how long each time, somebody will forget to turn these lights off.
          by
          • DIY
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Exactly As Described
          Another excellent Lutron product!! After one of my employees hooked 4 of these up in a client's home, he informed me one was not working and that it was "bad out of the box". I have installed over 300 of their products and have never come across a bad unit. After double checking everything, I thought the perfect streak was over, but low and behold, the ground wire was disconnected in another switch box, so this unit technically did not have an earth ground (even though the ground wire was connected to this sensor). Once this was fixed, it worked perfectly. KEY POINT: These units MUST have a proper ground connected to function properly. If it appears it is not working properly, check the ground! If you EVER think you have a bad Lutron product out of the box, I would highly suggest double checking the installation. Lastly another reviewer complained that there was not enough large wire nuts included for their installation, but no manufacturer can supply everything you may need. We have all been in this situation and it stinks, but we must take responsibility to be informed and prepared for project that we are about to do. Not to mention, the packaging on this product is clear plastic (so you can see what is included and what is not :) Cheers
          by
          • Pro
          • Recommended
          34 found this review helpful
          Great sensor, skimped on parts
          The sensor works great - it's actually sensitive enough to detect your presence unlike many other types of sensors I've tried. Installation was easy, even for a first-timer trying to install as a 3-pole configuration into a complex/crammed 3 switch box. The problem is that this kit doesn't come with enough of the large (yellow) wire nuts to safely install the whole system in a 3 pole configuration. You need all four of the large wire nuts to connect the sensor switch in its 3 pole configuration, leaving only the tiny blue nut to twist together three heavy gauge wires for the modified physical switch on the other end. Swapping the blue one for a yellow one is still not good because the blue one is too small to adequately protect the wires on the sensor switch from accidentally touching another wire in the box and shorting. It would have been nice if they hadn't skimped and just supplied you with five full sized wire nuts. Now I have to make another trip (considerably out of the way) to the nearest hardware store just to pick up the right sized wire nut.
          by
            • Recommended
            2 found this review helpful
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            Field of View

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