Customer Reviews for LG 1.8 cu. ft. Over the Range Microwave with Sensor Cook and EasyClean in Stainless Steel
- Large capacity microwave oven allows for varying size dishes
- LG Sensor Cook automatically adjusts time for optimal cooking
- EasyClean Anti-Bacterial Coating resists stains and build up
Customer Reviews
Mar 10, 2024
Poor Quality
One of the display digits flickers and the unit is not even 16 months old. Crap
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Response from LG Digital Care TeamMar 15, 2024
Hi Elick! We understand the importance of having a fully functional digital display for late-night meals! Let's get this resolved! Please send us a private message with your phone, model, & serial number. We'd be happy to help! ^Chris
Customer review from lg.comMar 7, 2024
Sucks
[This review was collected as part of a promotion.] Broke within the first 2 years and will cost more to repair than to buy a new one🤬
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Response from LG Digital Care TeamApr 9, 2024
Hi there! We certainly don't want you to replace your microwave, especially this early on. We'd like to know more about what you're experiencing, so we can find you the best solution. Let's move this conversation to a private message on social media @LGUSSupport, please make sure to send us your model, serial, and phone number. We'll be happy to discuss next steps from there! ~Ave
Customer review from lg.comNov 29, 2023
Not worth the money
[This review was collected as part of a promotion.] I have only had this microwave a little over a year and the control panel that shows the time does not work. Something is messed up so when it is 9:13 lets say, it looks like it is 5:13 and is flashing very annoyingly. I will have to pay someone to come fix it probably end up costing more than the microwave.
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Response from LG Digital Care TeamDec 1, 2023
Hey there, we're sad to hear that you are experiencing these concerns. We'd like to look into it further with you. Please send us a private message via our social media accounts, @LGUSSupport. ~Tegan
Customer review from lg.comNov 26, 2023
Faulty display
Just over a year old and it has Flashing numbers on the display. Very disappointing.
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Oct 20, 2023
Pleased with all its features and its Performance.
[This review was collected as part of a promotion.] We had a wonderful experience with the LG phone Rep. She helped us with all the required replacement LG Microwave details and we have since installed with no problems! Very happy!!
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Customer review from lg.comAug 17, 2023
Poor appliance
[This review was collected as part of a promotion.] This microwave stopped heating after 2 years. The lights stopped working after 6 months (replaced blurbs- still not working). I also found the finish impossible to clean. Always looked streaked. My other easyclean appliances (refrigerator, dishwasher, stove), do not have the streaky issue. Very disappointing purchase.
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Customer review from lg.comJul 14, 2023
Broke after 2 years
Bought this in September of 2020 but couldn't have it installed until March of 2021. The front by the LG pops is popping off which was just cosmetic, but one of the number is blinking and now the inside of the door had a plastic piece break off so the door separates a bit. The best part about this microwave is that the popcorn button works really well.
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Response from LG Social MediaJul 19, 2023
We apologize for any inconvenience you've experienced with your LG microwave. We understand how important it is for your appliances to work flawlessly.
It's disheartening to hear about the issues you've encountered, but we assure you that we are here to help. To provide you with the best possible assistance, please reach out to our specialized support team on Facebook or Twitter using the handle @LGUSSupport. They will be able to guide you through the troubleshooting process and find a suitable solution for the popping front, blinking numbers, and the broken plastic piece inside the door.
Customer review from lg.comJun 21, 2023
Faulty Display
Microwave is just over about 2 years old and keypad display is already out. Flashes different numbers on the display. Sounds like a manufacture issue and should be covered by LG.
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Response from social/LGJun 21, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but I’m thankful that we had the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. Should you be interested we'd be happy to look further into some available options that may resolve this issue that your reporting with the display lights flicker. There could be several factors for this issue, However, Please contact us at 800-243-0000 and we will take it from there. ~Tanisha
Customer review from lg.comJun 14, 2023
Not built to last
Over the stove microwave is just over 1 year old and the digits are flickering on the display making it unusable. Talking to friends I learned that this is a common problem with these microwaves. Will LG stand behind them?
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Response from LG Social MediaJun 17, 2023
We’re really grateful and appreciate you taking the time to share your feedback and experience with us. We understand how flickering digits on a display can be bothersome. Let us help you with that by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to assist. -Cazz
Customer review from lg.comMay 22, 2023
Good Microwave but needs panel backlight
I would have rated this microwave excellent except for the fact that the display panel has no backlight. During the day the functions, and numbers are readable but when the room is dark you cannot see the display and need to turn on a bright light.
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Customer review from lg.comApr 23, 2023
The worse microwave
We have had our microwave for less than 1 year. In less than a couple of months the digital display started going out to the point that now we can barely see the amount of time remaining when we warm up our food. This also affects the clock so we can’t tell the time from the display. We received the microwave as a gift so LG will not repair the motherboard because we do not have a receipt. Do not waste your time purchasing a LG microwave. This has been the worst experience. The picture shows how the clock looked when it first started going out. Now most of the digits have disappeared.
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Response from LG Social MediaApr 23, 2023
We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time let us know about the issues you've encountered using the LG 1.8 cu. ft. Over the Range Microwave Oven , model LMV1813ST. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best service and product possible. Please know that this is not the experience we are trying to achieve here at LG. We'll be more than happy to look into this, and assist you further. Please send us a private message on Twitter or Facebook using the handle @LGUSSupport along with your contact information, or you can call our customer service line at (800) 243-0000. We'll take it from there ^Danee
Customer review from lg.comApr 6, 2023
crappy display
Already breaking after 18 months - cant read the led lights its already shorting out
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Response from LGAnswersApr 10, 2023
Thank you for taking your time for leaving us a review in regards to your LG 1.8 cu. ft. Over the Range Microwave with Sensor Cook and EasyClean in Stainless Steel LMV1831ST. We appreciate the time you committed in providing us with detailed and constructive feedback. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. Should you need any assistance, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Apr 4, 2023
Microwave with great performance but dim keypad
[This review was collected as part of a promotion.] Every picture of this product, to include the one on this survey, on the product packaging, and even in the manual, advertises a highly visible, easily readable keypad; yet, in reality, the keypad is barely readable at all and can only be read when an external, bright light source is shined onto the keypad. This condition impacts the full functional experience of the microwave and leads to diminished brand equity for LG as a result of customer frustration and dissatisfaction with that component of the product.
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Response from LG Social MediaApr 11, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Customer review from lg.comJan 23, 2023
Spacious and Beautiful
[This review was collected as part of a promotion.] Love my new LG refrigerator! It is the perfect addition for my full kitchen remodel. There is plenty of space in both the upper area and the bottom freezer.
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Customer review from lg.comJan 21, 2023
Great features
[This review was collected as part of a promotion.] I bought the microwave 1 month ago and we love it, it’s more than we expected. Looks perfect
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Customer review from lg.comJan 8, 2023
Control buttons flaw
The control panel is very dark it is hard to see what buttons to push it needs a backlight also the buttons are hard to get going. They Need to be more sensitive to the touch. Sometimes you have to push them several times to get them to activate. As far as the backlight on the controls that's also the same on the range the different controls are hard to see
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Response from Social MediaJan 13, 2023
Thank you for taking the time to communicate with LG about your experience with your LG appliances. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comDec 28, 2022
Easy to use looks fantastic
This is the 3rd LG Black Stainless microwave I have purchased in the last 6 years for 3 different homes. These appliances class up any kitchen. Look fantastic and work perfectly.
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Customer review from lg.comDec 27, 2022
Great Microwave
We have had this new LG microwave for a few weeks now, and we love it! The black stainless matches our other LG black stainless appliances. It has so many options and functions just as it should. I would definitely recommend!
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Customer review from lg.comDec 20, 2022
Wonderful
[This review was collected as part of a promotion.] Replaced all appliances in the kitchen and this one went in and is working like a charm
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Customer review from lg.comDec 19, 2022
BEAUTIFUL!
I waited many years to be rid of my hand me down kitchen appliances. This was purchased by us without seeing a display and there were none in stocks at the store. Two weeks later it was delivered and as soon as we unboxed it I knew we had made a good choice. We love its awesome features!
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Customer review from lg.comDec 7, 2022
Microwave/air fryer
We went back and forth with the range hood and the microwave. We were told it was dated, but we love it and it’s location. It was easy to vent, and enjoy all the amenities it comes with.
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Customer review from lg.comNov 30, 2022
BEWARE.
Bought this microwave in the middle of October of this year. 45 days later it died and fried the outlet. Home depot told me tough luck.
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Nov 25, 2022
Panel Details Hard To Read Without Bright Light
Touchscreen panel very difficult to decifer without a really bright light. LG repair showed up quickly, was very nice, but showed a panel replacement that was also hard to see. His advice was to change the lighting in the kitchen.
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Response from LGAnswersNov 29, 2022
Duly-noted. Thank you for taking the time to provide your product design feedback. We will share this with our research and development teams for future consideration. ^Jennifer
Nov 16, 2022
Lg microwave
This is the perfect microwave to fit my small kitchen in condo. It’s regular size but pairs well with all appliances.
Sleep design. Simple.
No loud noises. Easy to use!
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Customer review from lg.comNov 6, 2022
Great Replacement for Our Recreational Vehicle
We purchased this new microwave oven as a replacement for the one in our Beaver Patriot Thunder Recreational Vehicle. The old microwave was not performing well; this new LG was professionally installed and has the features we need when camping for 1-2 weeks at a time. This was a great additional to the renovations we have been making to this coach!
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Customer review from lg.comOct 6, 2022
LG microwave
I bought a few months ago Over all good. I have issues with the clock area going out still waiting on repair guy to come back to fix. Do not like that the panel doesn’t light up. Hard to see the control area
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Customer review from lg.comOct 5, 2022
Less than 2 years and already brock
Within the first year the light bulb burnt out. Then the next year the digital display is flickering and the entire door assembly has come unglued and falling apart.
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Response from Social MediaOct 7, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG microwave. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Customer review from lg.comSep 22, 2022
This was a great investment we use and and ove it
We purchased this microwave oven August 2022. We like all the features on the unit. There is one thing I don't like: The External light is
dim. Need to add a switch with a low and high light for the external light.
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Customer review from lg.comSep 22, 2022
Loving my new appliances in my new kitchen
[This review was collected as part of a promotion.] My son gave me a new LG refrigerator and new backsplash so naturally it made my old range and microwave look tacky. Decided I deserved all new appliances so did my research and decided on an LG gas range and new microwave. They are all beautiful, work beautifully and add so much joy to cooking now. The microwave door sticks a bit but I think I just need to get used to it. Stainless steel has such a glamorous look. I am very pleased with my choices and really got my monies worth and yet didn’t spend a fortune.
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Customer review from lg.comAug 6, 2022
So far
We replaced I’m all of our appliances and went with the black stainless. It looks nice and I love that it had a turntable and the rack.
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Customer review from lg.com
