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Customer Reviews for LG 5.4 cu. ft. Freestanding Gas Range with Self-Cleaning in Black

Internet #202556743

Model #LRG3091SB

Store SKU #263621

  • PreciseTemp Bake System provides even and accurate cooking
  • Superboil 17,000 BTU Burner brings liquids to a boil quickly
  • 5 High Performance Sealed Burners for flexible cooking options

Customer Reviews

  • 3.9
    out of 53 reviews
  • 69% recommend this product
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Showing 1-30 of 53 reviews
Broken door just out of warranty
I'm the property manager, so I have this review second-hand. However, the tenants have been trustworthy and haven't had problems before. I bought the stove in August 2011. In January 2013 the glass in the door shattered when the door was opened. Obviously this isn't that cool for a $1000 stove in less than a year and a half. Otherwise, seems like a good stove.
by
    10 found this review helpful
    Caution!
    I just got off the phone with LG. The front of the storage drawer on this range has rust spots/stains on it. I tried everything to get them off with no success, so I called them for assistance. I questioned them about how stainless steel can stain and rust. She asked if I routinely cleaned it. (Anyone with kids (we have 5) and stainless products know that you will constantly be cleaning those little fingerprints). Anyway, she asked when I purchased it, what products I used to clean it and then placed me on hold and said something about sending out a technician to take a look. After being on hold for quite some time, she tells me that the wipes I occasionally used caused the rusting...rusting is cosmetic...I am over one year...I am out of luck...so sorry. What!?! (I am at 2 months over). She said the wipes are wet and moisture causes things to rust. So attention all those who cook....don't ever let your pot of water boil over...it may cause your stainless steel stove to rust. My guess is that the drawer is made of lesser quality stainless as the back control panel gets most of the spatter and cleaning and I have no issues with that. Other than the rust that LG won't take responsibility for....nah...nevermind...that in itself spoils it all. :(
    by
      56 found this review helpful
      Great experience with LG
      [This review was collected as part of a promotion.] This unit is very near and dear one to us as we got it in the same month and year of our son’s birthday who is very near and dear to us we got him after many years of our marriage. Earlier unit was good but old and it’s from previous owners of the house we moved in. We bought this unit as we have washer and dryer by LG. Very happy with performance of them. Then we got this oven range and enjoined till date. Best part is the middle burner which we used a lot. In general we used this range every day but we got very happy when our son baked his first cake and it was unforgettable. We still have all pictures of that day. After that he baked cookies and brownies and all of us liked the taste. He is junior baker now. My wife cooks all our meals and our day starts with nice tea and ends with good family dinner. Thanks to LG stove. Customer service is great so far. Had issues with knobs. With one phone call, guy came in and replaced all 5 knobs said as don’t want to take chances with safety of my family. So touching. Thank you LG. now for us LG for lifetime. Looking for refrigerator as now it’s time for new one and hope will get same great experience. Thanks again for great product and after sales service. Thanks.
      by
        • Recommended
        Awful. Ignighter failed for second time in four years. Stove not even used very much. Would not r...
        Awful. Ignighter failed for second time in four years. Stove not even used very much. Would not recommend. Should be better for a thousand dollar stove!
        by
        Response from LGAnswersJul 14, 2018
        We hate to see you are having trouble with the igniter of your range. We would be happy to look into the repair options available. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG
          I have had this three years. The first year all the control knobs cracked and the top of the oven...
          I have had this three years. The first year all the control knobs cracked and the top of the oven door became dis-colored from self cleaning. After 2.5 years the oven stopped working and customer service recommended repair services in another state that had very bad on-line reviews. I used PC Richards who took 6 visits before fixing it. The control board has now cracked and the broiler no longer works. I'll never buy another LG product.
          by
          Response from LGAnswersDec 8, 2017
          Thank you so much for the feedback. We appreciate you taking the time to let us know what is going on so we can improve. ^CP LG
            F11 error code (oven won't light) 13 months after purchase. $200+ to fix. LG won't do a thing.
            F11 error code (oven won't light) 13 months after purchase. $200+ to fix. LG won't do a thing.
            by
              Overheats during pre-heat cycle
              Oven consistently overheats by about 100 degrees during the pre-heat cycle. LG tech confirmed the issue but LG says the oven was designed to work this way. Don't put food into the oven right after the pre-heat notification alerts you. Wait until the stove has to relight to maintain the 'set' bake temperature.
              by
                Looks great but does not perform
                It looks very good. But gas pressure is too low, so it cooks too slow. Takes too long to even boil water. The knobs are real heavy, sturdy and nicely made but they hold the turning bar with a very small cheap plastic piece .... So that breaks and you have to buy the whole knob! It's very expensive.
                by
                  2 found this review helpful
                  Works great
                  An Awesome stove. Love the way it looks and all the features.
                  by
                    • Recommended
                    Why the knobs are plastic?
                    We purchased this gas range about three weeks ago already the knobs are loose and it is very hard for my wife to clean the top.
                    by
                      1 found this review helpful
                      Very very VERY HOT kitchen
                      I was so excited to bring home this stove. We did days of research, Home Depot price matched for us and the delivery was a snap. It's true about boiling water in less than ten minutes, but the range top emits an UNBELIEVABLE amount of heat. Our kitchen is huge, with a ceiling fan and powerful vent over the stove. I can't stand making dinner anymore and cooking has always been one of my favorite activities. It's just too darn hot. This morning over breakfast, I almost cried because I was so frustrated; dripping with sweat and couldn't hear my SO speaking to me over the various fans running. We were having bacon and eggs! No boiling water and no oven running. Only two burners were running at medium setting and my eyes were burning from the sweat. I usually have lost my appetite by the time we sit down. I hate it, and wish I cold return it. There is such a thing as too much power. I was a glass blower in a hot shop, and this stove feels like I could melt glass over it. The oven keeps even heat, and it does work properly, otherwise I would rate it no stars. Unless you like cooking yourself while you prepare meals and enjoy being completely isolated from your family, do not invest in this stove.
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                        2 found this review helpful
                        It was a very good puchase.
                        The delivery and installation were on time and professional. We like the looks and features of the new stove. An excellent mid price range stove.
                        by
                        • DIY
                        • Verified Purchase
                        • Recommended
                        LG gas range
                        Love my new stove,large top with 5 burners, learning convection cooking. Am going to enjoy baking & cooking again.Love LG appliances,have refrigerator, dishwasher & microwave.
                        by
                        • Pro
                        • Verified Purchase
                        • Recommended
                        3 found this review helpful
                        Good looks and good cooking
                        This range performs very well. The large oven bakes evenly and I really like the blue color (it matches my counter tops). The range top is very easy to clean. There is a slight flaw with the bottom storage drawer; I find it difficult to open from the top and have to pull it out at the sides. On the whole, this is a great appliance at a reasonable price.
                        by
                          • Recommended
                          Bad Purchase
                          There is little control of the oven temp. it does not stay to the set temp. runs hot causing one to burn what you are cooking. This has been worked on numerous times and parts replaced. Still not right. You should not have to sit on a stool and monitor temp and change to cook correctly. Have five year protection plan and am working to get it corrected and/ replaced as the service plan states.
                          by
                            3 found this review helpful
                            Don't Buy
                            Attractive stove/range. Burners on stove top burn unevenly. Flame twice as high on one side which leads to uneven cooking. Repairman could not fix. They just come that way. I would not buy any LG stove/range again.
                            by
                            • DIY
                            2 found this review helpful
                            Excellent
                            LG makes quality products. Works perfect, no issues at all. Home Depot uses an excellent company that does the delivery, and installation.
                            by
                              • Recommended
                              Great!
                              We bought this oven over the weekend and so far, we are thrilled. The 5th burner is great and the oven heats up quickly.
                              by
                              • DIY
                              • Recommended
                              Easy to clean, great features and style
                              We purchased this stove after ours died in the middle of baking christmas cookies. I love how easy it is clean up after cooking and the style. We currently have 3 LG appliances and plan to purchase another LG when our refrigerator needs replacing.
                              by
                                • Recommended
                                So far so good
                                This stove was a conversion from electric to gas. I do not know about it's efficiency, as I haven't had it a month yet. I like the look of the stove, lots of black to balance out the stainless. And so far I am enjoying cooking with gas. It's easy to use. There are no pilots running. Each burner has it's own igniting function. The oven is the same way. The light to the oven is very bright. I like that.
                                by
                                • DIY
                                • Verified Purchase
                                • Recommended
                                1 found this review helpful
                                Great price for convection feature
                                Took advantage of a recent sale and got $300 off the normal price. I had been wanting to replace an old Whirlpool stove that had some issues. I really didn't want to spend a lot to get the convection, so the sale price made the choice simple. I wanted to get an LG, all the other appliances I have are LG and they are great! This stove is no exception. I used it to make a rib roast over the holidays and it was perfect. I like the five burner feature and the heavy-duty grates. It's easy to operate and the instruction book explained the convection feature well. The beautiful blue interior is so sharp! I like to option of two types of cleaning and will be using the spray bottle method this weekend. Have to keep that interior looking good! The delivery/installation was flawless. I recommend this appliance and Home Depot!
                                by
                                • DIY
                                • Verified Purchase
                                • Recommended
                                3 found this review helpful
                                DISAPPOINTED BUYER
                                THE STOVE WORKS FINE, BUT THE KNOBS ARE PLASTIC. UNLESS YOU PRESS THEM IN COMPLETELY BEFORE TURNING THEM, THEY BREAK. ONE BY ONE, THE KNOBS ON OUR EXPENSIVE STAINLESS STEEL STOVE HAVE BROKEN AND ARE NO LONGER USEFUL. OUR STOVE NOW WORKS LIKE AN OLD GHETTO TV, CHANGE THE CHANNEL WITH A PAIR OF PLIERS METHOD IS HOW WE TURN THE DARN THING ON AND OFF. I CONTACTED LG AND WAS ADVISED THAT THE KNOBS ARE NOT UNDER WARRANTY. I INQUIRED AS TO THE PRICE OF REPLACEMENT KNOBS AND WAS TOLD IT WOULD COST ME $300.00 FOR FIVE KNOBS! THE KNOBS ARE $300.00 AND THE WHOLE STOVE COST $1000.00, ABSOLUTELY ABSURD AND OFFENSIVE! LG HAS LOST A CUSTOMER FOR LIFE, HOME DEPOT DID NOTHING TO MAKE THIS RIGHT EITHER.
                                by
                                • DIY
                                13 found this review helpful
                                this is a great stove
                                I will only purchase l g products I own a French door refridgerator as well as two large televisions l g seems to make great products this gas range is just as good as the other products they make I recommend it to any one with good common sense
                                by
                                  • Recommended
                                  2 found this review helpful
                                  GREAT OVEN AND GREAT PRICE.
                                  I would say the only bad thing about this oven so far is that we are having trouble getting adjusted to the new cooking times. Our old oven was over 15 years old and this cooks a lot faster. For example rolls that use to take 15 minutes now takes about 8 minutes. We have not tried cookies yet, but are old oven use to burn the bottoms before they were fully cooked. So a good problem to have. We had it just in time for Thanksgiving and it cooked the turkey to perfection.
                                  by
                                  • DIY
                                  • Verified Purchase
                                  • Recommended
                                  4 found this review helpful
                                  Great product
                                  Beautiful appliance Works very well Matches my other Lg appliances
                                  by
                                    • Recommended
                                    Beautiful stove
                                    Purchased this stove about a week ago and love it! Looks great, cooks fast! There are great features and convenient!
                                    by
                                      • Recommended
                                      Poor quality and poor customer service.
                                      We purchased our range about 9 months ago. I noticed some grease and gunk buildup in between the glass in the door. Also the knobs are plastic and had begun to bubble around the edge. I emailed LG in Aug about problems but they never answered back or called me. I called them first part of Oct and they sent me new knobs and said they would get back to me about the door. They never did so I called again the end of Oct. They agreed to send a tech to repair on Oct 31. No one ever showed up nor did they call to tell us why. I called them the next Monday to find out they considered it cosmetic and wouldn't cover under warranty. I tried to tell them the glass was not sealed properly and was leaking but to no avail. The design of this model is poor. The oven vent is below the control panel so that when you go to change either time or t4emp you end up getting burned on the vent. I would not recommend purchasing this model nor would I recommend purchasing any LG product.
                                      by
                                      • DIY
                                      13 found this review helpful
                                      Gas stove
                                      This stove is a nice stove. I like the features and it seems to be a solid stove. It looks really great in my kitchen.
                                      by
                                      • Verified Purchase
                                      • Recommended
                                      1 found this review helpful
                                      Just What I Was Looking For.
                                      This Range has allk one needs. Looks great with the rest of my new kitchen decor all purchased from the Home Depot.
                                      by
                                      • DIY
                                      • Verified Purchase
                                      • Recommended
                                      2 found this review helpful
                                      Doesn't show true oven temp, back burner usage
                                      I have had this oven for a couple of years now and have two issues. The first is that you can only see the true oven temperature while it is pre-heating. After it reaches the set temperature it will just display the set temperature and never again display the true temperature no matter how many times the door is opened and the internal temperature drops. Second, our overhead fan greatly favors the back left side so we use to cook our fried dishes requiring full power on the back left burner. This resulted in the plastic on the back control panel eventually cracking and peeling so do not use the back left at high power. The back right is the lower power simmer burner and there has been no problems with this burner. Other than these issues it has been a reliable and trouble free range.
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                                        Showing 1-30 of 53 reviews