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Customer Reviews for Krosswood Doors Rustic Knotty Alder 2-Panel Top Rail Arch Solid Wood Core Stainable Left-Hand Prehung Exterior Door

Internet #203008876

Model #AE-0023680LH

Store SKU #1000360198

  • Modern wood front door, supports most keyless smart lock devices
  • Stainable in a variety of colors with sidelight options available
  • Overhang required for all wood doors, see warranty for details

Customer Reviews

  • 3.7
    out of 81 reviews
  • 57% recommend this product
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Showing 1-30 of 81 reviews
If I could give Krosswood zero stars, I would...
We purchased 18 eight-foot tall stained, knotty alder doors from Krosswood Doors through Home Depot; 2 exterior doors at $4179.68, and 16 interior doors/closet doors at $10,126.91, for a total of $14, 306.59 spent at Home Depot. Five of the 16 interior doors were created for 2x4 size door jambs, instead of 2x6 door jambs as requested. Krosswood refused to take the five interior doors back and exchange the door jambs for 2x6, even though the manufacturer is in Tucson, Arizona, and we live 2 hours away. We offered to take the doors to them, but they refused. Instead, Krosswood Doors offered 5 new, disassembled 2x6 door jambs. When they arrived, the door jambs were not stained, the wood was not straight, and the quality of the wood was so bad that they inserted black *epoxy into the knotty “holes” to fill the void. It felt like this wood came from a discarded wood pile. A second set of 2x6 door jambs were promised by Krosswood, but we were asked to wait one month because they ran out of material(!). This time they were straight and stained. However, Krosswood manufactured 5 door jambs for *exterior doors instead of interior doors, which require weather-stripping, so were useless! Furthermore, ALL 18 8-foot doors were transported on their side, instead of vertical or flat. ALL 18 doors, including some or all the upper and lower panels shifted by gravity while lying on their side during transport. Due to road travel, the panels shifted sideways, as the panels are not glued or secured in place. This caused the panels to shimmy down and expose raw wood on both sides of the doors! The Krosswood Rep relayed to the Home Depot Rep that this was "acceptable," and would only need to be re-stained. Our exterior door panel moved so much, that **SUNLIGHT comes through the opening of the door panel(!) I was refunded for this single door, but I have not yet had the chance to find another vendor to replace it. After returning to the Home Depot website, I saw another unhappy customer's review who also reported seeing SUNLIGHT coming through his door, and like him, we asked for a second door to be sent to us, which upon arrival was lying on its side, and had already begun to see the exposed wood that was starting to shimmy out of its designated space! Also, the two exterior doors arrived with 2 x 4 thresholds instead of 2 x 6 thresholds, and we had to incur extra expense to purchase extensions. We purchased alder from another vendor, custom matched the stain, and clear coated the doors and new 2x6 door jambs. The front door, which has two side panels, has a tight fit at the bottom when the door is closed, but you can see sunlight coming through past the weather-stripping, so the door itself is not straight. My recommendation is to find another door company and bypass the stress and expense!
by
Response from Krosswood DoorsAug 17, 2023
Hi Debra,

We are so sorry to hear of your experience with your Krosswood Doors. We are working with Home Depot to find a resolution. KrosswoodDoors-HD
    1 found this review helpful
    Poor craftsman ship and lack of customer service
    After installing the door I noticed multiple defects: 1) Not opening/closing properly. The top left corner of the door rubs against the frame which makes it very difficult to to open and close. 2) Poor finish/stain over the area where the frame meets the panel. No quality control. I reached out to the company to get more stain so I can finish it myself but they did not respond. 3)The hardware cut outs are not straight
    by
    Response from Krosswood DoorsJun 19, 2023
    Hi there, we are sorry to hear of your experience. Please reach out to customer service with your order information and we would be happy to assist you. KrosswoodDoors-HD
      1 found this review helpful
      solid
      Exactly what it said it would be installed in about an hour... we used painters tape to tape over the knob hole while we went to get new latch and the some of the pine peeled off...if I was staining it I would be mad but I am filling the major knots (there are many and they're deep) before priming and painting I am guessing at least 4 coats. It's solid, heavy, and swings smooth.
      by
        • Recommended
        Nice door!
        The door is nice, but I wish it came in more colors. We got ours unfinished with the hope of staining it ourselves. We had a hard time finding the right stain so we just put minwax spar urethane on it to seal it and call it good. At first I thought it was way too orange yellow, but it toned down a little.
        by
        • Verified Purchase
        • Recommended
        Not Square
        Poor craftsmanship. I bought this door because I loved the looks of it but the door was not cut squarely.
        by
          The slab was not evenly cut the door jam has...
          The slab was not evenly cut the door jam has a huge gap where the latch is. Door cannot be shut and held closed without locking deadbolt. Overall really poor Quality control before ship to customer
          by
          Response from Krosswood DoorsApr 28, 2022
          We're sorry to hear that you received your door in this condition. Please feel free to reach out to customer support with your order information and they can assist you with warranty. KrosswoodDoors-HD
          • Verified Purchase
          frame built to let water run toward inside of house
          The bottom seal plate was installed to allow water to run towards door not away from inside. Stapled onto bottom of door without understanding of the seal plate purpose is designed to run water away from door and interior
          by
          Response from Krosswood DoorsMay 2, 2021
          With all installations, we recommend sealing around the door frame to ensure a proper seal. If you install a seal pan under the bottom threshold it will prevent leaking. KrosswoodDoors-HD
            2 found this review helpful
            Beautiful looking door horrible craftsmanship
            I purchased this door twice. The first time there were large seams between the panel and door. You could see large gaps and sunlight coming through the door. We assumed it was a faulty door, returned it, and ordered a new one. The second door arrived today, it had the same gaps between the panels and the rest of the door as if the panels shifted. I refused to take this product from home depot and had them refund my money. The look of the door is beautiful but it is poorly made. This door has caused me much frustration and time and has now delayed the building of my home. I will never buy from this manufacturer again and I suggest you heed my advice!
            by
            Response from Krosswood DoorsDec 16, 2020
            We are sorry that your door did not come as you expected. Please contact customer service for additional help. KrosswoodDoors-HD
              4 found this review helpful
              Gorgeous Front Door
              We purchased this to replace our ugly steel door. We finished it ourselves and are thrilled with the results. Get tons of compliments on it. Really changed the look of our house.
              by
              Response from Krosswood DoorsJun 19, 2019
              We are so happy to hear that you are pleased with your purchase. We would love to see a picture of your finished project! KrosswoodDoors-HD
                • Recommended
                2 found this review helpful
                This door is beautiful, we put a clear Poly on it which brought out its unique colors and texture...
                This door is beautiful, we put a clear Poly on it which brought out its unique colors and texture. It was prehung and fit perfect in our new kitchen.
                by
                Response from Krosswood DoorsAug 29, 2018
                We are please to hear that you were happy with your purchase! KrosswoodDoors-HD
                • Verified Purchase
                • Recommended
                1 found this review helpful
                I stained and sealed my door, quite often I receive compliments. I love my door!
                I stained and sealed my door, quite often I receive compliments. I love my door!
                by
                Response from Krosswood DoorsMay 23, 2018
                We are excited to hear that you love your door! KrosswoodDoors-HD
                • Verified Purchase
                • Recommended
                3 found this review helpful
                The door is aesthetically beautiful. The craftsmanship is sub-standard. To start, the door is w...
                The door is aesthetically beautiful. The craftsmanship is sub-standard. To start, the door is warped. Top is flush and there is a gap of 1/4" at the bottom. (yes it was installed professionally and is square). There are gaps between the panel and frame in multiple places that you don't see until the door is hung and light shines through (see pictures). If you are going to use this on the interior of your house, it's a great looking door... As far as exterior door goes, this is a horrible choice. At over $500 I expected better craftsmanship.
                by
                  10 found this review helpful
                  I love how sturdy and authentic this door is! We chose to stain and used a high polyurethane to s...
                  I love how sturdy and authentic this door is! We chose to stain and used a high polyurethane to seal for the outdoor elements. Beautiful
                  by
                  • Verified Purchase
                  • Recommended
                  4 found this review helpful
                  Gorgeous door
                  We bought this because we have a non-standard door jam and there were only two options to select from. However, we couldn't be happier with our purchase. The door is beautiful and we get compliments on it all the time. We were originally planning on painting it, but once we got it we decided to leave the natural color and just seal it instead.
                  by
                    • Recommended
                    12 found this review helpful
                    The door is beautiful. We stained ours and absolutely love it.
                    by
                    Response from Krosswood DoorsMar 1, 2024
                    Thank you for taking the time to write us a review! We are so happy you love your door. We would love to see pictures, feel free to tag us on social media! @krosswood_doors KrosswoodDoors-HD
                    • Verified Purchase
                    by
                    • Verified Purchase
                    by
                    • Verified Purchase
                    The door had cracks in it.
                    by
                    Response from Krosswood DoorsOct 25, 2023
                    Hi Kimberly, we are sorry to hear that you received your door in this condition. Please reach out to customer service with your order information for assistance. We would also love to see photos of the issue. KrosswoodDoors-HD
                    • Verified Purchase
                    I ordered 3 of these doors, all with major imperfection. But the third door topped them all off. It was warped and not cut in an exact rectangle. It was longer on one side than the other.
                    by
                    Response from Krosswood DoorsOct 20, 2023
                    Hi Candice, we are sorry to hear of your experience. Please contact customer service with your order information and they would be more than happy to help you. We will also pass along your comments to our quality control team so we can fix this issue going forward. KrosswoodDoors-HD
                    • Verified Purchase
                    Door is well made very nice looking door great craftsman ship
                    by
                    Response from Krosswood DoorsSep 20, 2023
                    Thank you for the review! We would love to see pictures! KrosswoodDoors-HD
                      Really rustic and knotty. Knott holes are so deep that the stain didn't always make it all the way down.
                      by
                      Response from Krosswood DoorsSep 14, 2023
                      Thanks for the feedback. KrosswoodDoors-HD
                      • Verified Purchase
                      These doors are not cheap but as the old saying goes you get what you pay for and they are well worth the money. Very pleased with Krosswood, BEAUTIFUL doors.
                      by
                      Response from Krosswood DoorsJun 19, 2023
                      We are glad to hear of your experience and would love to see pictures! KrosswoodDoors-HD
                      • Verified Purchase
                      by
                      • Verified Purchase
                      Beautiful Door, it was exactly what I was looking...
                      Beautiful Door, it was exactly what I was looking for!
                      by
                      Response from Krosswood DoorsMay 16, 2023
                      Thank you for your comments. We would love to see pictures! KrosswoodDoors-HD
                      • Verified Purchase
                      We're so happy with our new door! Alot of compliments...
                      We're so happy with our new door! Alot of compliments from people how beautiful the wood is.
                      by
                      • Verified Purchase
                      by
                      • Verified Purchase
                      Had to return.
                      Door was busted on door knob side where they drilled hole. had to return.
                      by
                      Response from Krosswood DoorsMay 5, 2023
                      Hi Gary, we are sorry you received your door in this condition. We will take your comments under consideration as we continue to improve our quality control processes. KrosswoodDoors-HD
                      • Verified Purchase
                      Do not buy these doors until you read krosswoods warranty.
                      Do not buy these doors if you live in california and read the warranty carefully! I hung these doors in my cabin we were building after campfire. They were only in for 3 months and started falling apart. You could see daylight through panels. When i called to have them replaced you have to be sure the doors are covered with a huge overhang. And also even though they are exterior cannot be in sunlight. If you put them on south side of your home they will not relace them. Be very cautious. Although they were beautiful when i first hung them and i wanted to get them replaced they would replace them but with no warrany at all !
                      by
                      • Verified Purchase
                      1 found this review helpful
                      Rating provided by a verified purchaser...
                      Rating provided by a verified purchaser
                      by
                      • Verified Purchase
                      Bad Craftsmanship
                      Our door came with the holes 3.5” center to center. The norm is 5.5”. Didn’t notice until after we already stained the door prior to installation. Can’t find a quality handle and deadbolt to fit. Extremely disappointed .
                      by
                      Response from Krosswood DoorsSep 6, 2022
                      Bore holes on this product are spaced 5.5" center to center. Please feel free reach out to customer support with your order information for warranty assistance. KrosswoodDoors-HD
                        • Recommended
                        Showing 1-30 of 81 reviews

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