Hi Allen,
Thanks for reaching out to us. Your input and the feedback from our customers is vitally important to us as we always want our customers’ expectations to be met. I'm sorry to hear that your pop-up drain is not performing to expectations and I'd be happy to help trouble shoot or replace your drain under your warranty.
I've also gone ahead and taken the liberty of creating a case for you with our Customer Service Team: Case - 225010.
Please contact our customer service department at 1(800) 775-0703, or customerservice@kraususa.com and reference case #225010 so we can get your drain functioning as quickly as possible.
Thank you for sharing your experience with us and giving us the opportunity to remedy the situation.
Best,
Mike
Kraus USA