The screw mentioned in step 1 and the nut mentioned for the stud in step 2 were both missing. I had to go to the store and get my own screw and a washer to lock down the left side of the plate as you can see in my attached screenshot. Horrible QA. It does work and looks nice but I'm not expecting this faucet to last long if they can mess up basic packaging. The only reason I stuck with it was because there were no other faucets available in this particular style.
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Mar 25, 2021
Poor Quality/ Planned Obsolesence
This faucet lasted about 9 months before the movement of the nozzle and the handle became very stiff. The handle started making a groaning noise and you could feel it scraping inside. Upon taking the top handle off, I found a bunch of white fluffy corrosion that was coming from the part that holds the cartridge. It had been brass plated to give the appearance of quality but in reality is just pot metal and our water eats that stuff up. It has nice features but is not a quality or long lasting product. So many companies only care about initial appearance and do not care about longevity. Short lived products not only waste time and money but also contribute greatly to global pollution.
I mistakenly thought that spending a little more would get me a longer lasting faucet. This is based on the MOEN faucets that I have in other locations, the oldest of which is pushing 20 years in service.
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Response from Kohler Product ExpertMar 26, 2021
Hi POdHomeowner, this is Sarah with Kohler Co. I'm sorry to hear your Mistos kitchen faucet has become difficult to operate. White mineral buildup is not caused by the metals on the valve, but rather, the minerals in your water. We recommend using a solution of 50% white vinegar and 50% water to saturate a cloth and let it sit on the deposits until they are eliminated. If the handle still presents a difficult operation, we are happy to assist with your warranty by sending a replacement valve to you. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
Mar 25, 2021
Looks Good New but Poor Quality/Short Lifespan
In less than 9 months of ownership, the swivel action from one side to the other became very stiff and shortly thereafter the handle became stiff and made growning sounds when operated. Took the handle off and found a lot of white fluffy corrosion from parts that were not real brass but brass plated pot metal. In the photo you can still see the brass plating on top of the zinc base metal.
The features and initial appearance were nice but this is not even trailer house quality. It's a shame that companies choose planned obsolesence over quality. These short lived products contribute greatly to global pollution.
I am two decades into home ownership and over time have replaced all the fixtures in this old house. This is not the first time I've dealt with a faucet but it will be the last time I buy this brand.
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Response from CSMar 29, 2021
Hi PO's homeowner, this is Sarah with Kohler Co. I'm sorry to hear your Mistos kitchen faucet is stiff to swivel and operate. The build-up shown in your photos appears to be minerals from your water. This type of build-up can collect on parts regardless of the material. We recommend soaking that ring in a solution of 50% vinegar and 50% water until the sediment is dissolved. Please call our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST) for additional assistance. We are here to help! -Sarah S., Kohler Customer Service
Customer review from kohler.com
Dec 10, 2020
Defective washer
Within 4 months of installation, the rubber washer at the bottom of the main faucet/handle began to deteriorate. That area then loosened and the faucet continued to wiggle when used. Attempt to tighten the faucet from below the sink worked for a week or so, then loosened again. At this point, the faucet wobbles and I will attempt to get a refund. I would not buy this.
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Response from Kohler Product ExpertDec 12, 2020
Hi MJE, this is Sarah with Kohler Co. I'm sorry to hear your Mistos kitchen has become loose and cannot be tightened. We would like to connect with you to assist with your Lifetime Limited warranty. Please email us at KohlerCustServ@kohler.com for additional assistance. Your satisfaction is our top priority! -Sarah S. Kohler Customer Service
Aug 28, 2020
Good looking faucet
Products looks great. Just installed, no issues but a quick heads up. While installing be sure to swing the faucet to the furthest spot in your sink. When you tighten, don’t let the faucet turn or you will repeat this step until your faucet fits your sink correctly.
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Recommended
Jul 21, 2020
Very nice quality product for the price. Better than expected
Very nice quality product for the price. Better than expected
by
Verified Purchase
Recommended
Jan 7, 2020
Price was right very easy install love it
Price was right very easy install love it
by
Verified Purchase
Recommended
Oct 18, 2016
Beautiful!
I love this faucet! I had to replace the 2-year old Moen that sprung a leak, so I decided to upgrade. It's now the best looking thing in my kitchen!
by
Verified Purchase
Recommended
2 found this review helpful
Nov 29, 2023
by
Verified Purchase
Aug 2, 2023
The sprayer was much closer to the faucet than what was depicted online. Also, after installation the faucet is not set in place. It twists and moves erratically. It's also very loose in the space.
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Response from Kohler Product ExpertAug 3, 2023
DOLORES, my name is Jessica with Kohler Customer Service. I am sorry to hear of your troubles with the Mistos faucet. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to ensure that the installation hardware has been tightened and that the countertop/sink this faucet is installed on has a maximum thickness of 2-5/8". If the issue continues once the above has been verified, please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Verified Purchase
Mar 8, 2023
No it did not meet our expectations. We had to...
No it did not meet our expectations. We had to send it back for a refund. This model has a plate that’s needed. You can’t install this model without the plate that comes with it. We tried, but it doesn’t work. We had to order another Koehler model that you don’t need the plate.
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Response from Kohler Product ExpertMar 8, 2023
Hello Scopin4u2, my name is Meli with Kohler Co. I am sorry to read the Mistos K-R72509 did not work for your installation, the escutcheon plate is required for installation of this model. I am glad you were able to locate another compatible model for your installation. If we may be of any assistance, please email our customer care team at KohlerCustServ@Kohler.com. We are here to help. Sincerely, Meli A., Kohler Customer Service
Verified Purchase
Sep 9, 2022
The sprayer hose is a bit short and the connection...
The sprayer hose is a bit short and the connection is plastic. I assumed it would be metal mesh.
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Verified Purchase
Jul 14, 2022
The faucet has only been installed for a week. It...
The faucet has only been installed for a week. It is working perfectly and overall is a much better made faucet than the previous one which lasted about 7 years. So I'm expecting not to need the lifetime guarantee it came with. I would recommend it.
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Verified Purchase
Jun 1, 2022
We are very satisfied with the purchase of the Mistos...
We are very satisfied with the purchase of the Mistos kitchen faucet.
by
Verified Purchase
May 4, 2022
Great, sturdy product!...
Great, sturdy product!
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Verified Purchase
Apr 5, 2022
This has a simple but elegant look.The sprayer is super...
This has a simple but elegant look.The sprayer is super smooth.Very happy with this purchase.
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Verified Purchase
Apr 1, 2022
Easy to install an easy turning off...
Easy to install an easy turning off
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Verified Purchase
Apr 1, 2022
Nice looking unit, but very low water pressure with the...
Nice looking unit, but very low water pressure with the flow restricter. Called Kohler but they had no replacement aerator. The factory aerator was a sealed unit. Wife is disappointed with the faucet.
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Response from Kohler Product ExpertApr 1, 2022
Hi EA58, this is Lisa with Kohler Co. I am sorry to hear of the flow concerns you were having with your faucet. This Mistos faucet has a replaceable aerator. Here is a link to the the parts information - https://bit.ly/3iSoMB8. We would like to connect with you direct to aid in a resolution. Please feel free to reach out to us at KohlerCustServ@Kohler.com. We are more than glad to help. Sincerely, Lisa A., Kohler Customer Service
Verified Purchase
Mar 10, 2022
Avoid this one
After about 1 month the faucet would no longer pivot from side to side and the retractable hose for some reason does not fit into the sleeve correctly as the sleeve is too small to accommodate the nut on the hose so that it would sit flush so now it just hangs loosely. Whats the point of retractable if it wont fit back in the sleeve
I always bought Kohler products but no more. Reached out to support but they were useless
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Response from Kohler Product ExpertMar 10, 2022
KMEL, my name is Jessica with Kohler Customer Service. I am sorry to hear your Mistos faucet is not functioning as it should. This is nothing you should expect when you choose Kohler. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Feb 22, 2022
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Verified Purchase
Jan 20, 2022
I love my new faucet.it us perfect and is
exactly what...
I love my new faucet.it us perfect and is
exactly what I was looking for.the price range was what I wanted to spend
by
Jan 6, 2022
The faucet is nice. Installing it was a chore. The...
The faucet is nice. Installing it was a chore. The mounting plate hole spacing did not match my dual level sink. Without the mounting plate, the sprayer went through the mounting hole in the sink. I had to make use of some of the parts from the faucet that I removed to mount the sprayer.
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Dec 23, 2021
by
Dec 23, 2021
On step 1: The nut and screw to attach...
On step 1: The nut and screw to attach the faucet to the sink were missing. The parts from the old faucet were used. If this had been an new installation, the faucet would have been returned because there was now way to attach it.
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Nov 10, 2021
Did not want plate, at base...
Did not want plate, at base
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Response from Kohler Product ExpertNov 11, 2021
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to hear of your disappointment with the escutcheon plate needed for your K-72509. I do apologize, this faucet is not available as a two hole installation. The following link is to our current options for a two hole installation:https://bit.ly/3F7CCsp.If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Nov 1, 2021
Won't hold a constant flow.
Don't remember the purchase date, but it's been 2 or 3 years. Very nice appearance, feel and installation. Still is, almost. After a year or so, it developed the tendency to shut itself off after running cold water and then switching to hot or warm. The cartridge operates very smoothly, too smoothly I think. Unless the water is run pretty hard, it slowly drifts closed. Very aggravating when you're trying to rinse veggies or wash hands. I often run a slow stream, but I can't rely on it to stay on. You can watch the handle slowly sink down on its own until it's barely dripping. I need to replace it, and it's not an easy job. Even if a replacement is offered, it still has to be changed out. Not happy.
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Sep 21, 2021
I’m very -leased with the product and service....
I’m very -leased with the product and service.
by
Jul 10, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jul 9, 2021
Lines going into faucet are very small. Should be twice...
Lines going into faucet are very small. Should be twice the size. Lines being small restrict water flow. The design of the faucet is attractive.
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Verified Purchase
Jun 24, 2021
Product was easy to assemble and install. It operates very smoothly and looks beautiful.
Product was easy to assemble and install. It operates very smoothly and looks beautiful.