The part that holds the tp is always getting loose and is rarely even used in the guest bath. I tighten the set screw and after one use, it's crooked. Now looking for a new holder.
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Response from Kohler Product ExpertMar 9, 2022
Diyexpert, my name is Jessica with Kohler Customer Service. I am sorry to hear the arm of your Fairfax toilet paper holder is loose. If the screw has been tightened and the issue continues, the screw itself may be stripped. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Jul 9, 2021
I returned this item. We didn’t like the...
I returned this item. We didn’t like the design of how it held or didn’t hold toilet paper
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Verified Purchase
1 found this review helpful
Apr 3, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jan 9, 2021
Works perfecrly and looks good!...
Works perfecrly and looks good!
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Verified Purchase
Jul 30, 2020
We were able to find all the matching hardware for...
We were able to find all the matching hardware for our newly purchased home through Home Depot online. Thanks!
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Verified Purchase
Jun 23, 2019
Very expensive Does not allow a large roll of toilet...
Very expensive Does not allow a large roll of toilet paper to fit on it.
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Response from Kohler Product ExpertJun 23, 2019
Hi Jamie, this is Sarah with Kohler Co. I'm sorry to hear your Fairfax toilet paper holder is not fitting your larger size roll of toilet paper. We put a lot of thought into our products, so it's unfortunate that we didn't meet your expectations. The specifications for this product can be found on our specification sheet here: https://bit.ly/2xbMG2u. This product is designed to hold most standard rolls. Please email our team directly at KohlerCustServ@kohler.com for additional assistance. Thank you. -Sarah B. KOHLER Customer Service
Verified Purchase
3 found this review helpful
May 28, 2019
Beautiful, stylish and flexible. It bends to either side...
Beautiful, stylish and flexible. It bends to either side to adjust how it hangs- hard to explain. It classes up my bathroom
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Verified Purchase
Aug 28, 2018
A bit expensive, but in this case you get what...
A bit expensive, but in this case you get what you pay for. Very solid construction with a mounting template and easy directions. Great item!
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Verified Purchase
1 found this review helpful
Aug 15, 2018
This toilet paper holder is just what we were looking...
This toilet paper holder is just what we were looking for. Really like it and I would recommend it to everyone. Very easy to assemble.
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Verified Purchase
Aug 2, 2017
5 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Jul 19, 2017
Kohler products are significantly reducing in quality. I purchased kohler items for my bathroom ...
Kohler products are significantly reducing in quality. I purchased kohler items for my bathroom remodel and am not happy with any of them. This wall mount for this item is made in pieces and once assembled shifts and must be adjusted to look straight. Nothing can be done to keep it from rocking side to side.
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Response from Kohler Product ExpertJul 19, 2017
doityourself, my name is Sarah with Kohler Co. I'm sorry to hear you are having trouble installing your Fairfax toilet paper holder. We would like to hear more details about where the holder is rocking from side to side and would like to help you with your warranty! Please email us at Kohlercustserv@kohler.com. We look forward to helping you soon! -Sarah B. KOHLER Customer Service
3 found this review helpful
Apr 29, 2017
The item was easy to install and looks great!...
The item was easy to install and looks great!
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Verified Purchase
Dec 27, 2016
Kohler Faifax Toilet Paper Holder
Placed two orders for this product and both had bent hanging loops. Not damaged in shipping, bent in manufacturing. Either made and packaged by robots or very poor quality control.
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Response from Kohler Product ExpertDec 30, 2016
NeedaTPHolder, This is Laura with Kohler Co. I am sorry the toilet paper holders arrived damaged. Please return them and request new product be ordered for you. If you have any questions, please email our Customer Service team at KohlerCustServ@kohler.com. We're glad to help! - M. Laura K., KOHLER Customer Service
2 found this review helpful
Mar 8, 2016
Perfect
I love my new toilet paper holder cause it matches my towel holders that I bought 12 years ago and I'm so glad they still have the style. Looks very modern and shipping was very fast.
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Recommended
May 11, 2015
Good looking, solid, great for supersized rolls
Very nicely designed traditional fixture that can hold supersize rolls. I like that it's very solidly made, a bit heavyish, and very substantial feeling. It's also a little unique looking — vaguely English and riding-related — so to me, it can work with not only traditional baths but also eclectic and transitional spaces. My bathroom is super funky and groovy compared to most, I believe, with multicolored mosaic tile, pill-shaped sconces, and a retro '30s-ish sink — it's inspired by Valley of the Dolls, the Rolling Stones' "Mother's Little Helper," and Damien Hirst's pill art. These Kohler Fairfax fixtures class it up. It all works!
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Recommended
4 found this review helpful
May 29, 2014
Great product
Excellent quality. Reasonable price. Beautiful finish. Really livens up the bathroom.
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Verified Purchase
Recommended
1 found this review helpful
Aug 23, 2013
Very durable
The toilet paper holder is very durable and looks so much better than less expensive holders I have had. It is easy to use and I think it will stand the test of time. It looks great with the matching vessel sink faucet and towel ring.
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Pro
Verified Purchase
Recommended
2 found this review helpful
Feb 5, 2013
Nice and well made product
This product came in a little bit bigger then I had imagined, however, it fit very well as a replacement to our old set. This line by Kohler is a sturdy and heavy, yet well made line that I ended up getting the full set to compliment my bathroom. Definitely a good buy!
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Verified Purchase
Recommended
2 found this review helpful
Jul 9, 2012
The Product is great
Product Looks Great and very good qulity. You can't go wrong with Kohler.
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Verified Purchase
Recommended
1 found this review helpful
Apr 19, 2012
fantastic!
Love the tp holder! easy to install, matches the other fixtures well.
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Recommended
1 found this review helpful
May 12, 2006
Solid Construction & Quality
I purchased the toilet paper holder and towel holder and both were made of solid contruction. Very easy to hang and use and high quality items!