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Customer Reviews for KOHLER Grip-Tight Cachet Q3 Round Front Closed-front Toilet Seat in Cashmere

Internet #202547848

Model #K-4639-K4

Store SKU #1000473939

  • Grip-tight bumpers prevent seat from shifting
  • Quick-release hinges allow for easy cleaning
  • Quiet-close seat prevents slamming

Customer Reviews

  • 4.3
    out of 1,365 reviews
  • 79% recommend this product
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Showing 1-30 of 1,365 reviews
Major defect
We bought three quiet close Kohler toilet seats for our new home and while two are working well the third was defective. The manufacturer installed screws have come out of the seat and it’s no longer usable.
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Response from Kohler Product ExpertApr 1, 2022
Hi Michelle, this is Sarah with Kohler Co. I am sorry to hear the screws have come out of your third Cachet toilet seat. We would love to connect with you directly to help you obtain the parts needed to repair the seat. Please email us at KohlerCustServ@kohler.com. Sincerely, Sarah S. Kohler Customer Service
    1 found this review helpful
    Not cheap, but well worth the price.
    The biggest things I like about this product is that it’s comfortable, doesn’t slide or move, and the easy close system. This company is American-based however this product was made in Mexico, but all in all definitely well worth the price. It’s very easy to install but just be sure you don’t over tighten the bracket screws because the snaps will let you know did you’ve overturned the screws but that’s OK because it’s still fastens as well. Just take your time with the screws fastening it to the bowl.
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    • Recommended
    Great seat, can’t get it on toilet squarely.
    I really like this seat. However, I can not get it positioned squarely on the toilet. It always seems to angle to the left. I’ve removed it and repositioned the screws several times and it always ends up back where it started. Not enough to make me want to replace it, however a dissatisfier every time I look down.
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    • Verified Purchase
    • Recommended
    looks good but quality is low
    Seat looks good and the quite close works great but the seat seams cheap and the cover is very flimsy. If you sit down on the cover it feels like its going to crack. I would recommend going with a solid wood quite close seat.
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    • Recommended
    4 found this review helpful
    Toilet seat broke upon installation. It was only the cover for the left side screw, which broke o...
    Toilet seat broke upon installation. It was only the cover for the left side screw, which broke off when I attempted to close it. Broken part doesn't impair usage, but makes me personally emotionally unhappy. Disappointed expectation of product quality. I would not repurchase.
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    Response from Kohler Product ExpertMay 18, 2020
    Hi Mwilu, this is Sarah with Kohler Customer Service. I'm sorry to hear the hinge cover on the left side broke during installation. We do have this service part, number 1109092. Please email our team at KohlerCustServ@kohler.com for additional assistance. We are here to help. -Sarah S. Kohler Customer Service
    • Verified Purchase
    4 found this review helpful
    Looks great but eventually snapped
    bought this as a replacement when i bought our house in Milton. Looks great, worked well. quiet motion. sometimes you had to separate the parts as you lifted but thats it. sadly it snapped after 6 years between the two supports that touch the toilet when I was sitting on it. wish it had just one more set of stand off supports. not sure what else to buy there are only really cheaper options
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      2 found this review helpful
      The toilet seat was easy to install and works as described only been installed for a week only co...
      The toilet seat was easy to install and works as described only been installed for a week only concern would be how long the quick releases hold up they look a little cheesy
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      • Verified Purchase
      • Recommended
      This toilet seat was easy to assemble and looks very nice as toilet seats go.....LOL. The only n...
      This toilet seat was easy to assemble and looks very nice as toilet seats go.....LOL. The only negative thing I have to say is that I purchased a bathroom sink from Home Depot a couple of years ago in the exact same color and when I got the toilet seat it was a little different shade of color than the sink and they were supposed to be identical. I went ahead and kept it anyway because even though they were different they were close enough for me to be satisfied, even though I was a little disappointed.
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      • Verified Purchase
      • Recommended
      1 found this review helpful
      Closes slowly and quietly; Very easy to clean.
      Closes slowly and quietly; Very easy to clean.
      by
      • Verified Purchase
      • Recommended
      Very nice product. The plastic is sturdy and well profiled. It closes a bit too slow. I am planni...
      Very nice product. The plastic is sturdy and well profiled. It closes a bit too slow. I am planning to buy some more to replace existing ones.
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      • Verified Purchase
      • Recommended
      This seat has come apart three times since we installed. The lid simply comes off. Do not buy it!...
      This seat has come apart three times since we installed. The lid simply comes off. Do not buy it! You will regret it, as I have
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      Response from Kohler Product ExpertJul 2, 2019
      Hello CJS, my name is Kassi with Kohler Co. I am sorry that the lid keeps coming off of your Cachet toilet seat. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please email our team at KohlerCustServ@kohler.com so we may find a satisfactory resolution for you. We look forward to hearing from you soon! Sincerely, Kassi D., KOHLER Customer Service
        The product was easy to install with a perfect fit. My expectations were met 100%.
        The product was easy to install with a perfect fit. My expectations were met 100%.
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        • Verified Purchase
        • Recommended
        I ordered this toilet seat with a new Kohler toilet. The fit was nice and installation a breeze....
        I ordered this toilet seat with a new Kohler toilet. The fit was nice and installation a breeze. I noticed an indentation across one whole side of the seat right out of the box, like a seam where there should be none. Briefly wondered if this would be a problem down the road; I was right! The other day I sat on it and sure enough, with a loud Craaack, it split open. I reported the obvious defect and the Crack to Kohler; they said because it's out of warranty, the only thing they would do is sell me another one at 50%! Well, they just lost a good customer. This poor customer service is why there are so many other manufacturers on the market.
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        Response from Kohler Product ExpertMay 9, 2019
        Maraudermick, my name is Jessica with Kohler Customer Service. I am sorry to hear that your toilet seat has cracked. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. We would like to speak with you further and assist with a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We hope to hear from you soon! - Jessica P. KOHLER Customer Service.
          3 found this review helpful
          After exhaustive recon, driving to multiple Kohler dealers, determined porcelain color was "sandb...
          After exhaustive recon, driving to multiple Kohler dealers, determined porcelain color was "sandbar," ordered through HD who did their job commendably. Color of seats do not match porcelain and there is a lot of side play in the hinges, makes them feel cheap. At almost double the price of a regular toilet seat, you would figure they would be MUCH nicer. I will never again buy Kohler products. Between discontinued colors, inadequate knowledge by ANYONE regarding color codes, and now colors that clearly do not match, you have lost my business.
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          Response from Kohler Product ExpertJan 11, 2019
          Homeowner81, my name is Sarah with Kohler Co. I'm truly sorry to hear you had trouble matching your existing color to your new toilet seat. There is a serial number on a label within the tank that will help us to correctly identify the color of your toilet. Please email our Customer Service team at KohlerCustServ@kohler.com for additional assistance. We're glad to help! -Sarah B. KOHLER Customer Service
            6 found this review helpful
            Blemish found on second toilet seat that was received. I removed or corrected the issue as it wou...
            Blemish found on second toilet seat that was received. I removed or corrected the issue as it would not be seen and by removing the sharp imperfections would ensure no one would cut themselves when cleaning. After mounting the seat if moved right to left much more than the K-4639-47 that was just installed. I contacted Kohler and will receive a replacement in a few days.
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            Response from Kohler Product ExpertMar 11, 2018
            Hello, my name is Sarah with Kohler Co. I'm truly sorry to hear about your experience with the Cachet Quiet Close toilet seat. We're glad to hear our team was able to help and that a replacement is on its way. Please contact us at KohlerCustServ@kohler.com if you have any questions or need further assistance. We're here to help! -Sarah B. KOHLER Customer Service
              2 found this review helpful
              Seat looks nice. Closes softly. Easy to clean. Has lasted well. Goes well with the toilet.
              Seat looks nice. Closes softly. Easy to clean. Has lasted well. Goes well with the toilet.
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              • Verified Purchase
              • Recommended
              1 found this review helpful
              Absolutely love this toilet seat. It is exactly as promised - quiet close and perfect fit. Defini...
              Absolutely love this toilet seat. It is exactly as promised - quiet close and perfect fit. Definitely recommend.
              by
              • Verified Purchase
              • Recommended
              1 found this review helpful
              In a brand new bathroom, full of Kohler Products, hardly used by non-overweight people, this seat...
              In a brand new bathroom, full of Kohler Products, hardly used by non-overweight people, this seat cracked right in half. Warranty now expired so I'm out of luck I guess. Kohler message on phone is that they are too busy to handle calls today. Really, Kohler?
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              Response from Kohler Product ExpertAug 31, 2017
              Hi Dave, my name is Sarah with Kohler Co. I'm sorry to hear your Cachet toilet seat has cracked and that you have had trouble reaching our Customer Service team. Every customer is important to us! We would love to help; please contact us directly at KohlerCustServ@kohler.com. Sincerely, Sarah B. KOHLER Customer Service
                20 found this review helpful
                Seems they did their home work on this , most comfortable seat , well made somehow closes slowly ...
                Seems they did their home work on this , most comfortable seat , well made somehow closes slowly and quite , love it
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                • Verified Purchase
                • Recommended
                3 found this review helpful
                Its a toilet seat. It installed as expected. It closes quietly as expected.
                Its a toilet seat. It installed as expected. It closes quietly as expected.
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                • Verified Purchase
                • Recommended
                1 found this review helpful
                Awful design. The seat looks like it came out of a nursing home, it's extremely high with extra ...
                Awful design. The seat looks like it came out of a nursing home, it's extremely high with extra space between each section. The seat itself has a strange design like a funnel which makes it uncomfortable to sit on. It's like flushing $50 down the toilet.
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                Response from Kohler Product ExpertJan 18, 2017
                LIGirl, This is Laura with Kohler Co. I am sorry you are unhappy with your Cachet toilet seat. I would suggest returning it and choosing a different style. Please email our Customer Service team at KohlerCustServ@Kohler.com with any questions. We look forward to hearing from you! - M. Laura K., KOHLER Customer Service
                  2 found this review helpful
                  This review is related to the same product that I purchased two years ago that the current purcha...
                  This review is related to the same product that I purchased two years ago that the current purchase replaced because the initial one cracked. While I love the features of this product, a toilet seat should last more than two years. We'll see how this new one and the other two that I purchased a while back (all from Home Depot) for two of my other bathrooms hold up. Unless performing some sort of gymnastics or using a seat for a step;ping stool, a toilet seat should never break!
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                  Response from Kohler Product ExpertDec 21, 2016
                  Hi BhambaySnoman, my name is Sarah with KOHLER Co. I am sorry to hear your original Cachet toilet seat cracked. This is uncommon; if you have any issues or concerns with your newly purchased Cachet toilet seats, please contact our Customer Service team at KohlerCustServ@kohler.com. We're glad to help! -Sarah B. KOHLER Customer Service
                    14 found this review helpful
                    This is a great looking seat and has the slow close feature. It has a high gloss finish. So be ca...
                    This is a great looking seat and has the slow close feature. It has a high gloss finish. So be careful cleaning the cover. It is easy to scratch the surface when cleaning it, even with a paper towel. Use a soft cloth and water, no abrasives.
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                    • Verified Purchase
                    • Recommended
                    2 found this review helpful
                    Ok for the price
                    This toilet seat is inexpensive and easy to install. It is also easy to clean, looks nice, and relatively comfortable. However, it is NOT made well. One of ours broke (cracked completely) within 2.5 years, and the other one has a partial crack. I have never had a toilet seat break or crack before. The warranty is only for 1 year so kohler must know they are not made well.
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                    • Verified Purchase
                    • Recommended
                    13 found this review helpful
                    Nice look, Easy to maintain.
                    Nice looking seat. Very easy to install. Easy to clean.
                    by
                    • Verified Purchase
                    • Recommended
                    6 weeks later, it broke!
                    I bought this to match the black Kohler toilet, the seat is more grey than black. For the price I would expect better quality. Then it cracked. I would not recommend this seat
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                    Response from Kohler Product ExpertAug 15, 2016
                    Hi Seaward, This is Tiffany with Kohler Co. I apologize that your Cachet toilet seat has cracked. If you are unable to return the seat, please email our Customer Service team at KohlerCustServ@kohler.com for further assistance. We look forward to hearing from you! Sincerely, Tiffany S. KOHLER Customer Service.
                    • Verified Purchase
                    4 found this review helpful
                    Another Cracked Seat
                    Used in a vacation home guest bath -- maybe 50 times in the past 4 years -- this seat has developed a crack through the entire seat. Whether it is a design flaw or a manufacturing problem, it doesn't matter: toilet seats should not fail in this way. Out of warranty, the best Kohler could do is offer a discount on a replacement. I declined. It makes no sense to spend even $1 on a defective product. Reading about all of the other people who have had the exact same problem, I think it is best for Kohler to spend their money on engineering instead of trying to deal with customer claims.
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                    Response from Kohler Product ExpertApr 11, 2016
                    spark146, my name is Sarah with Kohler Co. I am sorry to read your toilet seat has cracked. I have located your records and have just emailed you to follow up regarding your Cachet toilet seat. We would like to find a resolution for you. We hope to hear back from you soon! Sincerely, Sarah B. KOHLER Customer Service
                      2 found this review helpful
                      Don't Like It At All
                      Ordered to go with Cimarron Toilet. It does not go past the porcelain bowl. The seat Needs to be redesigned to go past the bowl. If you have little boys or a man in the house, this presents a problem Received at Home Delivery, after waiting about 2-weeks. One of the bumpers missing on right side of seat. I was not willing to wait another 2-weeks to replace it, so we are using as is. Not worth the money I spent for it.
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                      Response from KOHLER Customer ServiceJan 13, 2016
                      Deb, Hi, this is Laura from Kohler Co. I am sorry one of the bumpers is missing from your toilet seat. If you would like to email us at KohlerCustServ@Kohler.com with your name and address, we would be glad to send you bumpers. We look forward to hearing from you. Laura, KOHLER Customer Service
                      • DIY
                      3 found this review helpful
                      Nice Kohler Toilet Seat
                      Installed 2 New Kohler Toilets, purchased this Kohler self close seat for the spare bathroom, already had a self close in my bathroom, put a toilet tattoo on mine. Love the self close and great price. Ordered on-line and picked up in store.
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                      • DIY
                      • Verified Purchase
                      • Recommended
                      5 found this review helpful
                      Manufacturing defect likely causing cracks
                      This is the second time this seat has cracked (in the same location) with less than 2 years of use and I have found that it is defective. My husband is 140lbs and I am 105lbs - we are not big people. I went to HD to replace and having inspected 3 boxes, there is a hairline ridge/fissure from manufacturing (same position) that you can see and feel with your fingers and is likely causing these cracks. The floor person also commented that this is a problem. Surprisingly, the sample model that customers can look at does not have the fissure and she indicated that those were different b/c the companies know that they get banged around while testing. This is only happening in the round toilet seats since the other 2 Kohler toilets have elongated seats and we have not experienced this problem. I ended up buying the cheaper Brevia, but I'm disappointed that I'm unable to buy the Cachet w/o worrying about it breaking again. In reading reviews from other sellers, it doesn't appear that I'm the only customer this is happening to. I really expected more from this brand.
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                      • DIY
                      30 found this review helpful
                      Showing 1-30 of 1,365 reviews