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Customer Reviews for KOHLER Wellworth Classic 2-Piece 1.28 GPF Round Front Toilet with Class Five Flushing Technology in Sandbar

Internet #202388519

Model #K-3577-G9

  • Class 5 Flush exposes 90% less seal material (see video)
  • Toilet seat sold separately
  • Toilet seat sold separately

Customer Reviews

  • 4.2
    out of 611 reviews
  • 83% recommend this product
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Showing 1-30 of 611 reviews
I love Home Depot! And I love the quick efficient way this flushes. That being said it is not like the picture and shorter than the specs. Too much trouble and too expensive to return so I’ll live with it. Weird hole in the back.
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Response from Kohler Product ExpertMar 12, 2024
HomeDepotCustomer, my name is Jessica with Kohler Customer Service. I am sorry to see you aren't completely satisfied with your Wellworth toilet. We appreciate you providing feedback regarding your product. As a valued customer, we want to ensure that the product you receive is what was expected. There are quite a few toilets within the Wellworth line. We would like to connect with you to hear more about your experience. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
  • Verified Purchase
I love how noticeably less water it uses to flush!
by
  • Verified Purchase
Decent looking, good flush, but a couple problems
This is a decent looking toilet, had a good review from Consumer Reports, has a good flush, and one of the few I could find which fit the space where it is located. But there are a couple problems. The two front bolt holes for the tank are not in alignment, but rather slightly crooked, which telegraphs to the top of the tank, making the whole tank look significantly crooked. To sort of resolve this, I reinstalled the toilet with the base slightly crooked, which made the tank look straight. The crooked base is less noticeable than the crooked tank. According to the specifications, the water in the bowl is supposed to be 5 ¼” below the rim, but is actually 6” below the rim after each flush. The water level in the tank is at the correct level. The chain is on the fourth link, but if I change it to the fifth link then the tank does not fill because the chain is tugging on the canister and it will not seal. The refill tube is connected on both ends. None of the rim holes appear to be blocked.
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    Great toilet. Best I've seen or used. Really nice and splendid looking, too.
    Great toilet. Best I've seen or used. Really nice and splendid looking, too.
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    • Verified Purchase
    • Recommended
    2 found this review helpful
    Easy installation, good style, Added upgraded seat and very happy.
    Easy installation, good style, Added upgraded seat and very happy.
    by
    • Verified Purchase
    • Recommended
    2 found this review helpful
    I just finished helping my son install this toilet. It was fairly easy to install. I had to speci...
    I just finished helping my son install this toilet. It was fairly easy to install. I had to special order it due to the color having to match the existing tub and lavatory. It took about a week to come in, but I ordered round bowl and the box said round bowl but imagine my surprise when I saw elongated in the box. Any way we put in the space and it did not take up much more room and luckily the tank still fit. But of course the recommended toilet seat I ordered was a round and had to be swapped out at the store with the only one they had in the same color and size. I also used that new Fluidmaster rubber seal instead of the wax ring, less mess and reset is easier. I hope it is sealed good, hard to tell because with the additional spacer it sat too tall, so I took it out. The old flange is cast iron and a tiny bit uneven but it seems to be ok, we'll see. I also changed out the water supply line and adjusted the water level. So far so good, it works. Total job took about two hours including removing the old toilet. I have two Kohler Cimarron toilets in my home and they have worked great for years however the water seal has to be changed out inside the tank when you start to hear the water running. Should be good for about seven years though. We have hard water. Would probably last longer in soft water.
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      • Recommended
      8 found this review helpful
      But....be aware that this product comes with nothing! No seat and no toilet seal. We had to speci...
      But....be aware that this product comes with nothing! No seat and no toilet seal. We had to special order this toilet to get the almond color for which you are charged more. Nice toilet but expensive when you add $50 for the seat and another $7 for the seal
      by
      • Verified Purchase
      • Recommended
      7 found this review helpful
      The 1.2 gallon flush does seem a little weak but it hasn't clogged yet. The finish in Black looks...
      The 1.2 gallon flush does seem a little weak but it hasn't clogged yet. The finish in Black looks great, had to order a Black seat assembly, doesn't come with a seat in the box.
      by
      • Verified Purchase
      • Recommended
      1 found this review helpful
      This toilet exceeded my expectations, quick flush and gorgeous ...
      This toilet exceeded my expectations, quick flush and gorgeous black finish! Very luxurious
      by
      • Verified Purchase
      This was a frustrating experience. I bought the white colored model in-store, and then brought i...
      This was a frustrating experience. I bought the white colored model in-store, and then brought it home and realized I needed this biscuit color. So I returned it for the color I needed. But the store doesn't sell this color, so I had to order online. The biscuit colored toilet of the same model is $80 more. Why is that? Also, the white model comes with a seat. And the white model comes with a wax ring. But when I get the biscuit colored toilet, it didn't come with those things. I had to buy them separately -- so I'm now more than $100 more for the biscuit color (white was only $149). Then, when I get it... I get the wrong parts bags. I got 2 of the same bag. So I didn't have the parts to install it. Plus, the lid was chipped. AND, after my 40 min talk with Kohler, we determined that the holes for the tank were drilled incorrectly and the included nuts wouldn't secure the tank. I had to return the toilet and wait another 4 days or so to have another one delivered. Since Home Depot didn't carry biscuit colored seats in-store, I said 'screw you people' and I ordered one from Amazon. Well, when I get the package from Amazon, I get 2 black seats that look like they belong on those public toilets at the park and stuff. They totally weren't what I needed. So I had to do a whole return process with Amazon for the correct seats. OMG, what a complete friggin fiasco. Why doesn't Home Depot carry at least 1 or 2 different colors in-stock at stores? Why does the white model come with all sorts of accessories, but the biscuit colored model does not? Why do I not get a matching seat? Kohler said that Home Depot (and Lowes) orders toilets and then unpackages them and then re-packages them in Kohler named boxes that include all the accessories so that they could sell package deals. Not sure I buy all that, but is it true? If so, why do you discriminate against the ones that aren't white? They should receive all the same benefits as the white toilets. This (should have been 2 hour job) turned into several weeks and a complete frustration.
      by
      Response from Kohler Product ExpertMar 26, 2017
      Hello, my name is Sarah with KOHLER CO. I am truly sorry to hear it was difficult to obtain the toilet and seat you wanted without trouble. We appreciate you taking the time to provide us with this feedback. I would like to take a moment to explain, we do sell toilets as Complete Solutions, which include the seat and all necessary hardware. This is normally stocked in both White and Biscuit. We also offer our toilets without a toilet seat (a different model number) for those who intend on purchasing a specific toilet seat (i.e. nightlight LED seat, Purefresh seat, bidet/cleansing toilet seat, etc.). In this case, it sounds like the store you were at only stocked the toilet in White. I am sorry for the inconvenience this caused you. If you have any questions or would like to speak with us directly, please contact our Customer Service team at KohlerCustServ@kohler.com. We're here to help! -Sarah B. KOHLER Customer Service
      • Verified Purchase
      • Recommended
      7 found this review helpful
      Kohler usually make a good product. New Wellworth toilet though, in biscuit, special order, toil...
      Kohler usually make a good product. New Wellworth toilet though, in biscuit, special order, toilet arrived with a large section unfinished, it was black about the size of a fist instead of all biscuit. Home Depot willing to reorder but I had to buy and pay for new toilet and then get a credit after defective toilet was returned. Also, Home Depot couldn't see how they might be responsible for paying the labor to install the replacement even tough I had paid my plumber already to install the other one which we didn't notice the defective finish until after installed and wife looked at it. So forcing me too pay for labor twice when 1st toilet was defective. Ultimately settled on a discount and will keep old toilet, but they should have stepped up to the plate and willingly supply the labor to install the replacement. Would give 4-5 stars if it wasn't for the poor finish on the toilet
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      • Verified Purchase
      • Recommended
      1 found this review helpful
      I liked the look, shape, size, flush technology, and reasonable price, and bought two of these fo...
      I liked the look, shape, size, flush technology, and reasonable price, and bought two of these for hall bathroom and powder room, paired them with black seats for a retro look. Both toilets are functioning perfectly so far. I'm very satisfied with the product. However, I removed one star because of delivery problems. UPS kept delivering toilets with broken tanks, and though I will say that phone representatives were great and I was credited quickly, I had to reorder twice before I got a single complete intact toilet (each toilet comes in two boxes). Third time around, I had the toilet delivered to the store for my contractor to pick up, so that Home Depot could take it back on the spot if it, too, were broken. That worked. And then UPS re-delivered a bottom half for no reason I could understand, and Home Depot asked me to dispose of it, wouldn't pick up an incomplete toilet! The waste really bothered me. I don't know if the breakage problem was due to UPS dumping boxes in my driveway or Home Depot warehouse not packing the fragile tanks adequately. All that said, I'm happy with the toilets and the customer service reps.
      by
      • Verified Purchase
      • Recommended
      4 found this review helpful
      LOVE!!
      This toilet was just what I was looking for our small bathroom. We did have to buy a toilet seat. I highly recommend this toilet for any bathroom.
      by
      • DIY
      • Recommended
      4 found this review helpful
      does what a toilet needs to do
      Toilet looks great once installed and for the price you cant beat it. Had some trouble installing the toilet trying to fit it with the existing plumbing. Works like a charm.
      by
        • Recommended
        7 found this review helpful
        I WON'T BUY KOHLER AGAIN!!
        My bf is from Wisconsin and said he's had a field trip to Kohler site when he was little and saw their impressive quality control. Well, their high level of quality control may have declined, because I received 2 toilets with scratches out of 3 that I ordered. One came with pretty minor scratches on the lid that I was willing to live with, but the other toilet bowl came with two big/deep scratches with a tiny crack. What kind of quality control is that? I wasn't home at the time of installation so I was not aware of the severity of the scratch until today. I'm really upset that the installer did not uninstall the toilet right away for me to take back to Home Depot to return, but that's another story. I'm still very disappointed with the quality of the toilets and will not buy Kohler brand again.
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        Response from KOHLER Customer ServiceDec 29, 2015
        tangomom, this is Laura from Kohler Co. I apologize for the issue with the toilets. We would like to speak with you directly. We have emailed you and look forward to hearing from you soon. Thank you, Laura, KOHLER Customer Service
          10 found this review helpful
          Outstanding Fixture!
          Home Depot was extremely helpful in ordering this toilet for pickup. When one part arrived at the store broken, they sent it back for replacement immediately, so that I would not be troubled. They were helpful again, and patient, when I picked it up and inspected it. This is one of the most economical toilets I found. It was a breeze to install, took under one hour. Very straightforward system. Really nicely designed. It looks beautiful, it's comfortable, and best of all it works perfectly. It's remarkably efficient after our (at least 25 years) old toilet. It requires hardly any water to flush thoroughly and cleanly, even with solid waste. Really swift. We push the handle down and let it it up almost immediately. The tank is now only about one-third empty. Amazing. This is a fabulous addition to our place. Wish we'd done it years ago.
          by
          • DIY
          • Verified Purchase
          • Recommended
          13 found this review helpful
          Excellent choice
          Water saving toilet works very well. No second flush needed. It is small enough to fit neatly under the vanity extension. It was delivered to my home at a reasonable shipping price by Home Depot and installed by a local plumber.
          by
          • Pro
          • Verified Purchase
          • Recommended
          3 found this review helpful
          Attractive standard size toilet
          We have a smaller bathroom & needed a standard size toilet for it. We have been happy with our chair height Kohlers, so bought the same in the same size. The biscuit color is very light, not as dark as we expected, but still goes well in our bathroom. Surprisingly the price for biscuit is much higher than for white. We paid to have a plumber install the toilet because of time constraints but my husband is good at DIY & could have handled it himself with little or no difficulty. The only unexpected negative was the discovery that this toilet did not come with a toilet seat. My husband had to go out and pick one up after the install. However, once we had a seat, we have been happy with our choice.
          by
          • DIY
          • Verified Purchase
          • Recommended
          4 found this review helpful
          Love this toilet
          Got this toilet for our new bathroom remodel. It really works well. Everything goes down with hardly any water. Our old toilet would get blocked weekly - now that's a thing of the past. Highly recommended.
          by
          • DIY
          • Verified Purchase
          • Recommended
          32 found this review helpful
          Great looking toilet but missing some black paint on back
          This is a great looking, stylish toilet but missing some black paint on the back as pictured. Seat is a little lower to the ground than I would like too. Works great!
          by
          • DIY
          • Verified Purchase
          • Recommended
          10 found this review helpful
          black toilet
          Everyone told me buying a black toilet was a bad idea But it looks great in our bathroom. Function is very good but why does a black one cost twice what a white one does?
          by
          • Verified Purchase
          • Recommended
          8 found this review helpful
          Our new toilet is so BEAUTIFUL
          It's not only elegant looking, it's flush capability is wonderfully forceful. Now our toilet is not an eyesore but an accessorie. Thank you for this wonderful product
          by
          • Verified Purchase
          • Recommended
          2 found this review helpful
          We love our new Kohler Welworth Classic toilet!
          Efficient flushing and low water usage, it's great.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Needs better quality control
          I bought this toilet for two reasons: a) it matches the other toilets in the house and b) the water use was less than the toilet it replaced. What I didn't expect was that the holes for the toilet seat were not put in correctly so that the toilet seat sits cockyed on the toilet. I measured the holes and, sure enough, the holes were put in crooked. I compensated by bending the hinge on the toilet seat, but I shouldn't have had to do that. Otherwise, the toilet seems to work as intended.
          by
            • Recommended
            45 found this review helpful
            Terrible - Lasted Two Days
            If I could rate this a ZERO I would. My six-year-old clogged the toilet within a couple of days of use. No plungers work on this toilet. Turns out, neither does a toilet auger. Also, it's very hard to clean because of the ridiculous design. This toilet looks nice. Buy it for a flower planter if you're so inclined. It might have enough drainage for that. If you want a toilet, this one is a piece of you know what. I have 14 properties, and this is by far the most disappointing fixture that I've ever replaced.
            by
            • Pro
            59 found this review helpful
            There was a pin hole in the basin which was found by the plumber after installing it. Obviously it had to be removed and replaced which cost me another $175. When I asked to be reimbursed that $ I was told no by HD. Obviously not their fault but they did sell me an unusable toilet!
            by
            Response from Kohler Product ExpertMar 26, 2024
            Hello, this is Lisa with Kohler Co. I am sorry to read of the concerns with your product and the installation. This is certainly not something you should expect. We would like to look into this further with you and learn more about your experience and assist with a resolution. Please feel free to contact us at KohlerCustServ@Kohler.com. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
            • Verified Purchase
            Excellent and efficient water saving toilet. No issues with the installation. Reasonable price as well.
            by
            • Verified Purchase
            This is an outstanding product out of the Koehler lineup. Everything we expected and more. The ever clean feature is amazing. This fit in perfectly in our very small apartment bathroom. We'd certainly buy it again!
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            Showing 1-30 of 611 reviews