We liked how it worked until it began leaking through the cable box at the bottom. I called Kohler and was told it only has 1 year warrantee. Apparently it leaks through the drain elbow into the cable box that activates the pop up drain.
It won't be an easy fix, as I have to open the ceiling below and try to reach up to disconnect the overflow, then install new.
I am now leery, and thinking of using the toe-tap style, which will be more awkward to operate, but won't leak through the cable box.
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Response from Kohler Product ExpertDec 16, 2023
Hi Dale, this is Sarah with Kohler Co. I am very sorry to hear your Clearflo cable drain is leaking through the drain elbow. This is not at all what you should expect during normal use. We would like to connect with you directly to help. Please email our team at KohlerCustServ@kohler.com for further assistance. Kindly, Sarah S. Kohler Customer Service
Mar 27, 2024
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Verified Purchase
Mar 13, 2024
I bought this for my Kohler bath install. I had to special order it online as it was shown as the compatible unit for the Kohler bath in stock at Home Depot. After my plumber had installed the bath and drain upon final testing it immediately leaked where the cable enters the drain end. He believes it to be a manufacturer defect. I had to pay him to cut the pipe in half to remove and then fit a regular generic drain instead due to the time frame. I am nervous Home Depot will not take this back as its now in two pieces? but its defective regardless.
Be cautious buying this unit, i would certainly not be able to recommend it.
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Response from Kohler Product ExpertMar 14, 2024
PETE, my name is Jessica with Kohler Customer Service. I am sorry to hear your Clearflo drain was leaking after installation. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would have liked the chance to troubleshoot the issue and aid in a resolution. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
Jun 8, 2022
The bottom portion leaks when water flows thru. I bought...
The bottom portion leaks when water flows thru. I bought 2 of these and the same thing happened with both so I went with a proFlo drain system instead
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Response from Kohler Product ExpertJun 8, 2022
Hello Tino, my name is Meli with Kohler Co. I am sorry to read your Clearflo drains were leaking. I regret not having the opportunity to work together to resolve this issue. Please email our customer care team at KohlerCustServ@Kohler.com if we may be of further assistance, we are here to help. Sincerely, Meli A., Kohler Customer Service
Verified Purchase
2 found this review helpful
May 17, 2022
Fit by design, nuff said
I mean why would anyone buy an off brand once you decided to go Koehler on a tub?!
I of course wish it was little less expensive but I sure understand the value here.
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Verified Purchase
Recommended
Customer review from kohler.com
Apr 26, 2022
already broke
already broke after two months every thing new now days is garbage
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Response from Kohler Product ExpertApr 26, 2022
Hello, this is Sarah with Kohler Co. I am very sorry to hear your cable drain broke after two months of use. This is nothing you should expect when you purchase a quality Kohler product. Please email our team at KohlerCustServ@kohler.com We are happy to help! -Sarah S. Kohler Customer Service
Verified Purchase
Apr 5, 2022
by
Verified Purchase
Apr 1, 2022
For over 40 years we have only remodeled with Kohler...
For over 40 years we have only remodeled with Kohler sinks, tubs, valves, and faucets. They stood behind every product 100%. We even took a trip to Kohler Wisconsin and stayed in the Mansion. Love the company and enjoyed the city.
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Verified Purchase
1 found this review helpful
Feb 4, 2022
Leaking from Cable assembly
I was able to install the product and it looks great -- and then when the tub is turned on it leaks through the lower cable assembly. So I'm out the money on the drain, need to find a replacement, and my tub won't be usable when expected.
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Response from Kohler Product ExpertFeb 4, 2022
Hello Michael, this is Kassi with Kohler Co. I am sorry for the leaking you have experienced with your drain. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am truly sorry this was not the case. Please contact our customer service at 1-800-456-4537 M-F from 8AM-5PM CST so we may gather more information and work together towards a resolution. We look forward to hearing from you! – Kassi D., Kohler Customer Service
2 found this review helpful
Jan 20, 2022
Leaking from drain closure cable mechanism
I installed a Kohler tub and this was the recommended drain pipe. It must be defective from the factory as it's leaking from the lower cable assembly only when the tub is draining.
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Response from Kohler Product ExpertJan 20, 2022
Sambones80, my name is Jessica with Kohler Customer Service. I am sorry to hear of the leaking you are experiencing with your Clearflow cable drain. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
1 found this review helpful
Dec 28, 2021
Nice piece of equipment. We’ll built and good smooth operation...
Nice piece of equipment. We’ll built and good smooth operation of valve once adjusted. Looks nice as well.
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Dec 8, 2021
Leaked from lower cable assembly
Installed on tub prior to setting tub. Ran water through it and it was leaking from the spot where the cable enters the lower assembly. Have to remove tub and remove this piece of junk. Very frustrated how much time replacing this will cost me.
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Response from Kohler Product ExpertDec 9, 2021
Hi Matt, this is Sarah with Kohler Co. I am very sorry to hear your Clearflo bath drain is leaking. This is nothing you should expect when you purchase a premium Kohler product. Please email us at KohlerCustServ@kohler.com for warranty assistance. We are here to help. -Sarah S. Kohler Customer Service
1 found this review helpful
Sep 21, 2021
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Jul 30, 2021
Worked well with our tub. Looks great. Easy to install....
Worked well with our tub. Looks great. Easy to install. I'm only concerned the set screw is missing and I'm having trouble getting another. I already installed most of it and now I'm stuck without the missing part. Currently, I'm waiting for a response from Kohler placed 2 days ago.
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Verified Purchase
Mar 24, 2021
Quality product
Working on our bathroom remodel and needed this particular part. Found it here at a reasonable price with quick delivery, most other sites had long lead time. Came in as advertised and on time.
by
Verified Purchase
Recommended
Customer review from kohler.com
Mar 17, 2021
by
Verified Purchase
Recommended
Mar 17, 2021
Very high quality, fit my Kohler Elmbrook tub perfectly. Install...
Very high quality, fit my Kohler Elmbrook tub perfectly. Install was also very easy, highly recommend this one over the cheaper drain kits as they use schedule 40 thick walled drain pipe instead of the thin wall stuff. Also, like the robustness of the twist mechanism over the push in one. Feel safe putting it behind a difficult to access wall.
by
Verified Purchase
1 found this review helpful
Mar 6, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
1 found this review helpful
Feb 19, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Feb 17, 2021
Looks good, and it is easy to install and use....
Looks good, and it is easy to install and use. Perfect for the matching bath.
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Verified Purchase
Feb 17, 2021
looks great with chrome fixtures and faucets!!!...
looks great with chrome fixtures and faucets!!!
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Verified Purchase
Jan 12, 2021
The quality was well worth the money. My contractor said he'd never seen this available anywhere...
The quality was well worth the money. My contractor said he'd never seen this available anywhere before. I ordered it on line as suggested to go with my new Kohler bath tub. It looks great too and you turn the dial to open or close the drain. Nice design. Peace of mind in knowing I won't be calling a plumber anytime soon!
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Verified Purchase
Recommended
Oct 23, 2020
While well design and sturdy, not that easy to install in standard tub with drain near to wall. ...
While well design and sturdy, not that easy to install in standard tub with drain near to wall. Top overflow connection nut is difficult tighten due to cable position. Cable length maybe excessive for short drain stubs.
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Verified Purchase
Recommended
Oct 23, 2020
This product looks good. However, my super said Manhattan...
This product looks good. However, my super said Manhattan building doesn't allow PVC tubes. Couldn't return it because the contractor has put glue on it. Very sad.
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Verified Purchase
1 found this review helpful
May 6, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Apr 15, 2020
My plumber was glad I purchased a good quality drain. It works very well!
My plumber was glad I purchased a good quality drain. It works very well!
by
Verified Purchase
Recommended
Mar 4, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Dec 5, 2018
Great quality and different than the same old cheap pot...
Great quality and different than the same old cheap pot metal drains we grew up using! Looks and works great!
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Verified Purchase
Oct 19, 2018
This is an elegant product, with functional design. Installation is fairly simple. Two draw backs...
This is an elegant product, with functional design. Installation is fairly simple. Two draw backs: the cable makes installation awkward as it puts stress on the drain and over flow fittings. For easiest install remove the cable. The biggest draw back comes when/if you plan on testing the plumbing for inspection. The cable design makes standard test plugs unusable, and Kohler does not provide a Test Kit for this product. Your plumber will need to get creative in order to perform a standing water test for inspection.