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Customer Reviews for KOHLER Highline 1.6 GPF Single Flush Toilet Tank Only in Biscuit

Internet #100406493

Model #K-4645-96

  • Toilet tank only - Toilet bowl sold separately
  • Combine with K-4304 or K-4304-L to create K-3493 Highline toilet
  • Please see K-3493 highline pressure lite toilet for full details

Customer Reviews

  • 4.2
    out of 40 reviews
  • 86% recommend this product
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Showing 1-30 of 40 reviews
I orginally purchased an American Standard rear flush toilet .When I picked it up it was cracke...
I orginally purchased an American Standard rear flush toilet .When I picked it up it was cracked , because it was no longer in stock Home Depot upgraded my toilet to a Kohler, at the same price of the discounted America standard. Wow what great customer service! ! I am extremely please with the Kohler flushes instantly gone in a flash.
by
  • Verified Purchase
  • Recommended
Leaks between the tank and the bowl when flushed.
I bought this toilet a month ago and had my plumber install it. After 3 days of wonderful use it started shooting water out between the tank and the bowl when flushed. This is the pressure lite tank so it flushes with some authority. Plumber came out and tightened up the tank a bit , and all was leak free for 3 days. Then it starts doing the same thing. Shooting water out between the tank and bowl upon flushing. The seal between the tank and the bowl needs to be re-engineered. The plumber is scared to tighten the tank further...afraid the porcelain will crack. HELP
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Response from Kohler Product ExpertFeb 15, 2024
MAJSMTIH, my name is Jessica with Kohler Customer Service. I am sorry to hear your Highline tank is leaking between the tank and bowl when the toilet is flushed. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
    This tank that I ordered, took over 2 months to receive, thanks to a lousy shipping company that broke 5 of them before I received one that I could install. When I installed it, I found the patented "flush mate" system, in the tank, required that I contact the company to answer my questions as to why there is a loud "air hammer" sound when you flush, and after speaking to 3 support techs, their advice was to unscrew a hex cap and look at the little rubber "bill" valve to see if it was defective, it looked fine, so I put it back in according to the tech help, and then it was leaking and no matter what was done, 6 times, and then was told I now needed a new part. I returned it and found another tank with a simple type of flush valve that has been around for years, rather than one with complicated parts and instructions, as this model has.
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    Response from Kohler Product ExpertDec 1, 2023
    JOSEPH, my name is Jessica with Kohler Customer Service. I am sorry to hear of your experience with the Highline toilet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
    • Verified Purchase
    Works great! Powerful flushing.
    by
    • Verified Purchase
    No more clogs...ever!
    I was having issues with my American Standard clogging just about every time I used the restroom. No possible way with this unit. If you want it.....don't put it in this because it is GONE!
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    • Verified Purchase
    • Recommended
    Ease of installation
    Easy to install. Works perfectly! We have 3 of these
    by
    • Verified Purchase
    • Recommended
    Not as loud as I expected based on other reviews...
    Not as loud as I expected based on other reviews and does the job! Our toilet had been clogging nearly every day. Now, not once yet!
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    • Verified Purchase
    Great features
    This the 5th one we have bought during our house renovations. We noiticed that yyou have to ensure a snug connection between the bowl and base but you can't overtighten the bolts. It's trial and error as the bowl will leak if the connections are loose but take care to not overtighten the bolts!!
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    • Verified Purchase
    • Recommended
    Excellent
    Perfect match I just purchased tank that was all I needed
    by
    • Verified Purchase
    • Recommended
    Be sure when you are ordering a tank for your...
    Be sure when you are ordering a tank for your bowl that they are compatible. We ordered this with a bowl as they were from the same collection and the website listed this as a suggestion to go with the bowl. Got here after we had already installed bowl and put it on top and it didn't flush at all, found out later that it actually doesn't go with the bowl and ended up having to order one that was $600!! because we couldn't take the bowl out after we set it into the floor and so maybe it may work if it is on the correct bowl but for us it was a huge headache and hope Home Depot comes up with a way to flag your items if they don't work with eachother.
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    • Verified Purchase
    Rating provided by a verified purchaser...
    Rating provided by a verified purchaser
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    • Verified Purchase
    Great toilet tank...
    Great toilet tank
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    • Verified Purchase
    Once you experience a powerful flush like this, there's no going back to ordinary toilets. It was...
    Once you experience a powerful flush like this, there's no going back to ordinary toilets. It was very easy to install and so far I didn't have to make any adjustments to the pressure tank.
    by
      • Recommended
      Defective I had to replace actuator. $30. Very...
      Defective I had to replace actuator. $30. Very disappointed.
      by
      Response from Kohler Product ExpertOct 10, 2019
      Hello, this is Sarah with Kohler Co. I'm sorry to hear you had to replace the handle/actuator. We would like to connect with you to learn more about your experience so that we can help! Please email our team at KohlerCustServ@kohler.com. We warranty this toilet for one year after it is installed and your delight is our top priority! Thank you. -Sarah S. KOHLER Customer Service
      • Verified Purchase
      The toilet functions great. It has a very powerful flush...
      The toilet functions great. It has a very powerful flush and is more noisy than a conventional toilet. My wife doesn’t care for the added noise.
      by
      • Verified Purchase
      Flushes very well. Noise is not that loud as I...
      Flushes very well. Noise is not that loud as I thought it would be.
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      • Verified Purchase
      The flush on this toilet is explosive and noisy...very startling,...
      The flush on this toilet is explosive and noisy...very startling, but definitely clears the passage so no blockage buildup.
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      • Verified Purchase
      We purchased this toilet because we have had problems with...
      We purchased this toilet because we have had problems with other toilets clogging. This toilet has a powerful flushing mechanism and so far, no clogs. It is louder than most toilets however which didn't bother us at all.
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      • Verified Purchase
      Great buy just what we needed...
      Great buy just what we needed
      by
      • Verified Purchase
      The toilet is fantastic. It’s so powerful it can flush...
      The toilet is fantastic. It’s so powerful it can flush a bale of hay down the drain. Unfortunatethe Kohler-made flush linkage that drives the actuator did not work correctly. I strongly recommend spending $30.00 to buy the Flushmate universal linkage for this unit.
      by
      • Verified Purchase
      ADA compliant and works great
      ADA compliant and works great
      by
      • Verified Purchase
      • Recommended
      Very powerful flushing system. Works great....
      Very powerful flushing system. Works great.
      by
      • Verified Purchase
      1 Star Review
      Rating provided by a verified purchaser
      by
      Response from Kohler Product ExpertApr 7, 2019
      Hi, this is Sarah with Kohler Co. I'm sorry to read you aren't completely satisfied with your Highline toilet tank. We put a lot of thought into our products, so it is unfortunate that we did not meet your expectations. We would like to connect with you to learn more about your experience and find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Thank you. –Sarah B. KOHLER Customer Service
      • Verified Purchase
      5 Star Review
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Very nice quality. Great service...
      Very nice quality. Great service
      by
      • Verified Purchase
      flush linkage came apart 1 week after installation...
      flush linkage came apart 1 week after installation
      by
      Response from Kohler Product ExpertSep 26, 2018
      Ted, my name is Sarah with Kohler Co. I'm sorry to hear the flush linkage came apart after a week of installation. If it cannot be reattached, please email our team at KohlerCustServ@kohler.com for additional assistance. It is important to us that your toilet works flawlessly and we are delighted to provide warranty assistance to correct this issue. Thank you! -Sarah B. KOHLER Customer Service
      • Verified Purchase
      If you have a basement or need higher flush to...
      If you have a basement or need higher flush to push water thru low level sewer this is what you need.
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      • Verified Purchase
      Works very well. Assembly went well.....
      Works very well. Assembly went well..
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      • Verified Purchase
      Awesome ...
      Awesome
      by
      • Verified Purchase
      I am unable to submit a ‘how is it workin’...
      I am unable to submit a ‘how is it workin’ critique because the first two toilets, we only installed one, arrived broken. We ordered a third but that was much delayed. We were afraid that that that one would arrive broken as well and canceled the order. We bought the same toilet at a supply house.
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      Response from Kohler Product ExpertJun 5, 2018
      Gene, my name is Sarah with Kohler Co. I'm truly sorry to hear your Highline toilet arrived damaged twice and that you canceled your third order to order from a supply house. We appreciate you taking the time to provide this feedback; it has been sent to the appropriate team for improvement. Please email us at KohlerCustServ@kohler.com if you have any questions or need further assistance. We're here to help. -Sarah B. KOHLER Customer Service
      • Verified Purchase
      Showing 1-30 of 40 reviews

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