I orginally purchased an American Standard rear flush toilet .When I picked it up it was cracke...
I orginally purchased an American Standard rear flush toilet .When I picked it up it was cracked , because it was no longer in stock Home Depot upgraded my toilet to a Kohler, at the same price of the discounted America standard. Wow what great customer service! !
I am extremely please with the Kohler flushes instantly gone in a flash.
by
Verified Purchase
Recommended
Feb 15, 2024
Leaks between the tank and the bowl when flushed.
I bought this toilet a month ago and had my plumber install it. After 3 days of wonderful use it started shooting water out between the tank and the bowl when flushed. This is the pressure lite tank so it flushes with some authority.
Plumber came out and tightened up the tank a bit , and all was leak free for 3 days. Then it starts doing the same thing. Shooting water out between the tank and bowl upon flushing. The seal between the tank and the bowl needs to be re-engineered. The plumber is scared to tighten the tank further...afraid the porcelain will crack.
HELP
by
Response from Kohler Product ExpertFeb 15, 2024
MAJSMTIH, my name is Jessica with Kohler Customer Service. I am sorry to hear your Highline tank is leaking between the tank and bowl when the toilet is flushed. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. I am sorry this was not your experience. We would like to connect with you to aid in a resolution. Please contact our Customer Service team at KohlerCustServ@kohler.com. We look forward to hearing from you soon. - Jessica P. Kohler Customer Service.
Nov 30, 2023
This tank that I ordered, took over 2 months to receive, thanks to a lousy shipping company that broke 5 of them before I received one that I could install. When I installed it, I found the patented "flush mate" system, in the tank, required that I contact the company to answer my questions as to why there is a loud "air hammer" sound when you flush, and after speaking to 3 support techs, their advice was to unscrew a hex cap and look at the little rubber "bill" valve to see if it was defective, it looked fine, so I put it back in according to the tech help, and then it was leaking and no matter what was done, 6 times, and then was told I now needed a new part. I returned it and found another tank with a simple type of flush valve that has been around for years, rather than one with complicated parts and instructions, as this model has.
by
Response from Kohler Product ExpertDec 1, 2023
JOSEPH, my name is Jessica with Kohler Customer Service. I am sorry to hear of your experience with the Highline toilet. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer's expectations. If we may further assist in any way, please contact our Customer Service team at KohlerCustServ@kohler.com. We are here to help. - Jessica P. Kohler Customer Service.
Verified Purchase
Aug 2, 2023
Works great! Powerful flushing.
by
Verified Purchase
Mar 1, 2023
No more clogs...ever!
I was having issues with my American Standard clogging just about every time I used the restroom. No possible way with this unit. If you want it.....don't put it in this because it is GONE!
by
Verified Purchase
Recommended
Customer review from kohler.com
Feb 8, 2023
Ease of installation
Easy to install. Works perfectly! We have 3 of these
by
Verified Purchase
Recommended
Customer review from kohler.com
Apr 14, 2022
Not as loud as I expected based on other reviews...
Not as loud as I expected based on other reviews and does the job! Our toilet had been clogging nearly every day. Now, not once yet!
by
Verified Purchase
Jan 13, 2022
Great features
This the 5th one we have bought during our house renovations. We noiticed that yyou have to ensure a snug connection between the bowl and base but you can't overtighten the bolts. It's trial and error as the bowl will leak if the connections are loose but take care to not overtighten the bolts!!
by
Verified Purchase
Recommended
Customer review from kohler.com
Dec 16, 2021
Excellent
Perfect match I just purchased tank that was all I needed
by
Verified Purchase
Recommended
Customer review from kohler.com
Jun 1, 2021
Be sure when you are ordering a tank for your...
Be sure when you are ordering a tank for your bowl that they are compatible. We ordered this with a bowl as they were from the same collection and the website listed this as a suggestion to go with the bowl. Got here after we had already installed bowl and put it on top and it didn't flush at all, found out later that it actually doesn't go with the bowl and ended up having to order one that was $600!! because we couldn't take the bowl out after we set it into the floor and so maybe it may work if it is on the correct bowl but for us it was a huge headache and hope Home Depot comes up with a way to flag your items if they don't work with eachother.
by
Verified Purchase
May 18, 2021
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
Verified Purchase
Jul 1, 2020
Great toilet tank...
Great toilet tank
by
Verified Purchase
Dec 7, 2019
Once you experience a powerful flush like this, there's no going back to ordinary toilets. It was...
Once you experience a powerful flush like this, there's no going back to ordinary toilets. It was very easy to install and so far I didn't have to make any adjustments to the pressure tank.
by
Recommended
Oct 8, 2019
Defective I had to replace actuator. $30. Very...
Defective I had to replace actuator. $30. Very disappointed.
by
Response from Kohler Product ExpertOct 10, 2019
Hello, this is Sarah with Kohler Co. I'm sorry to hear you had to replace the handle/actuator. We would like to connect with you to learn more about your experience so that we can help! Please email our team at KohlerCustServ@kohler.com. We warranty this toilet for one year after it is installed and your delight is our top priority! Thank you. -Sarah S. KOHLER Customer Service
Verified Purchase
Aug 20, 2019
The toilet functions great. It has a very powerful flush...
The toilet functions great. It has a very powerful flush and is more noisy than a conventional toilet. My wife doesn’t care for the added noise.
by
Verified Purchase
Jul 22, 2019
Flushes very well. Noise is not that loud as I...
Flushes very well. Noise is not that loud as I thought it would be.
by
Verified Purchase
Jun 4, 2019
The flush on this toilet is explosive and noisy...very startling,...
The flush on this toilet is explosive and noisy...very startling, but definitely clears the passage so no blockage buildup.
by
Verified Purchase
May 22, 2019
We purchased this toilet because we have had problems with...
We purchased this toilet because we have had problems with other toilets clogging. This toilet has a powerful flushing mechanism and so far, no clogs. It is louder than most toilets however which didn't bother us at all.
by
Verified Purchase
May 7, 2019
Great buy just what we needed...
Great buy just what we needed
by
Verified Purchase
May 7, 2019
The toilet is fantastic. It’s so powerful it can flush...
The toilet is fantastic. It’s so powerful it can flush a bale of hay down the drain. Unfortunatethe Kohler-made flush linkage that drives the actuator did not work correctly. I strongly recommend spending $30.00 to buy the Flushmate universal linkage for this unit.
by
Verified Purchase
Apr 25, 2019
ADA compliant and works great
ADA compliant and works great
by
Verified Purchase
Recommended
Apr 10, 2019
Very powerful flushing system. Works great....
Very powerful flushing system. Works great.
by
Verified Purchase
Apr 7, 2019
1 Star Review
Rating provided by a verified purchaser
by
Response from Kohler Product ExpertApr 7, 2019
Hi, this is Sarah with Kohler Co. I'm sorry to read you aren't completely satisfied with your Highline toilet tank. We put a lot of thought into our products, so it is unfortunate that we did not meet your expectations. We would like to connect with you to learn more about your experience and find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Thank you. –Sarah B. KOHLER Customer Service
Verified Purchase
Apr 3, 2019
5 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Mar 19, 2019
Very nice quality. Great service...
Very nice quality. Great service
by
Verified Purchase
Sep 25, 2018
flush linkage came apart 1 week after installation...
flush linkage came apart 1 week after installation
by
Response from Kohler Product ExpertSep 26, 2018
Ted, my name is Sarah with Kohler Co. I'm sorry to hear the flush linkage came apart after a week of installation. If it cannot be reattached, please email our team at KohlerCustServ@kohler.com for additional assistance. It is important to us that your toilet works flawlessly and we are delighted to provide warranty assistance to correct this issue. Thank you! -Sarah B. KOHLER Customer Service
Verified Purchase
Sep 25, 2018
If you have a basement or need higher flush to...
If you have a basement or need higher flush to push water thru low level sewer this is what you need.
by
Verified Purchase
Sep 25, 2018
Works very well. Assembly went well.....
Works very well. Assembly went well..
by
Verified Purchase
Aug 28, 2018
Awesome ...
Awesome
by
Verified Purchase
Jun 5, 2018
I am unable to submit a ‘how is it workin’...
I am unable to submit a ‘how is it workin’ critique because the first two toilets, we only installed one, arrived broken. We ordered a third but that was much delayed. We were afraid that that that one would arrive broken as well and canceled the order. We bought the same toilet at a supply house.
by
Response from Kohler Product ExpertJun 5, 2018
Gene, my name is Sarah with Kohler Co. I'm truly sorry to hear your Highline toilet arrived damaged twice and that you canceled your third order to order from a supply house. We appreciate you taking the time to provide this feedback; it has been sent to the appropriate team for improvement. Please email us at KohlerCustServ@kohler.com if you have any questions or need further assistance. We're here to help. -Sarah B. KOHLER Customer Service