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Customer Reviews for KOHLER Vault Smart Divide Dual Mount Stainless Steel 33 in. 1-Hole Offset Double Bowl Kitchen Sink Kit with Basin Rack

Internet #203780872

Model #K-3839-1-NA

Store SKU #1000490478

  • 33 in. x 22 in. x 9-5/16 in.
  • 36-inch minimum base cabinet width
  • SilentShield sound-absorption offers quieter performance

Customer Reviews

  • 2.5
    out of 6 reviews
  • 0% recommend this product
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Showing 1-6 of 6 reviews
Nice size and look
I like the size of this sink and it is pleasing to look at but that is all. I would never buy this sink again for the following reasons: constantly chasing food (due to a flat bottom) around the sink so it goes into the drain, the square sides and square angles make this very difficult to clean and can only get into the corners with a toothpick, scratches very easily so a raised grate needed on the bottom- which also needs to be cleaned regularly with a brush to get all sides and rounded edges- too big to fit in a dishwasher. The use of a grate then requires more water to fill your sink. In a nutshell this sink requires more work to keep clean than any other sink I have ever had. After 2 years of use the the leg protectors on the metal grate have worn through.
by
Response from Customer Service Jan 13, 2023
Hi AK Deb, my name is Meli with Kohler Co. I am sorry to hear you are not happy with your Vault stainless steel sink. Zero radius sinks are precisely rectangular, with sharp 90 degree corners and perfectly straight edges, rather than the more conventional gentle curves and sloped sides. The bottom and sides of the sink are perfectly flat, and are more than a little bit reminiscent of restaurant or other commercial sinks. The sharp lines of zero radius kitchen sinks creates a striking modern appearance. I have shared your feedback with our product designers and engineers. If we can assist with your sink in any way please contact our Customer Service team at 800-456-4537 (M-F 8AM-5PM CST). We're glad to help! Sincerely, Meli A. KOHLER Customer Service
    Started to yellow quickly
    Single person use not a family and less then a year of use. Nothing hot is put in the sink ever (pots, pans, dishes, etc). Never did that even of the stainless steel sink. They are left to cool first. If pouring heat water from a pot, the cold water is turned on first and allowed to run around the sink not directly into the drain to keep any hot liquid from contacting the sink bottom. The hot water/liquid is poured slowly directly into the drain. The same procedure I have used on stainless steel sinks and another sink. Bottom of sink started yellowing and is pretty noticeable since sink is white in color. Use silicon mat to protect sink from scratching. Always rinse the sink after use and use regular dish soap to wash pots and pans and do a final wash of the sink with a soapy sponge before rinsing pots, pans and the finally rinsing the sink with cold water. Have been using baking soda for 30 years to wash the Vision (i.e. glass) cookware if I needed to use it (I fill the pots with water to soak overnight on the stove top). Dish soap, baking soda nor another mild sinking cleaning agent works to remove the yellowing. Sink just looks off. Lightly colored sink is not for a kitchen. Rethink your color choose as you will be disappointed quickly.
    by
    Response from CSDec 29, 2022
    Hello, this is Sarah with Kohler Customer Service. I am sorry to hear your Hartland sink is yellowing on the bottom. When a silicon mat is used, water can get trapped under, unless it is dried after every use. Over time, this can cause yellowing. We recommend using Kohler Cast Iron cleaner (K-23725) to clean the bottom of the sink. We also recommend using the Kohler stainless steel bottom basin racks which will allow space between the rack and the sink, for proper draining. This will help to protect the finish on the sink. The K-5133 rack fits the left basin and the K-5135 rack fits the right basin. For additional assistance, pleas call our team directly at 1-800-4KOHLER. We are here to help. -Sarah S., Kohler Customer Service
      Nice looking
      We have had this sink for 5 years. Initially loved the look and as others have said the lower divide. Keeping this sink clean is a struggle as the slope and squared corners do not encourage food scraps to go down the disposal.
      by
      Response from 3CMar 17, 2022
      Hi Kakhand, this is Lisa with Kohler Co. I am sorry to hear of your frustration with your Vault™ sink. The design and style of this model is to be modern and contemporary. The internal basins will have defined walls, where it meets the basin bottom. This creates a sharper 90 degree angle. Please feel free to contact us at 1-800-4KOHLER (M-F, 8 a.m. – 5 p.m. CST) for further assistance with your concerns. We are glad to help! Sincerely, Lisa A., Kohler Customer Service.
        This sink is great—a space large enough to clean a...
        This sink is great—a space large enough to clean a big pot or pan. Love the low divide. Wish a 2-hole sink would’ve been available though so I could have had a soap dispenser also. Very happy otherwise.
        by
        • Verified Purchase
        for the price and 18 gauge stainless steel, it scratches very easily
        very unhappy with how easily it gets scratched with the quality we expected
        by
        Response from Customer Service Aug 9, 2020
        Westi29, my name is Sarah with Kohler Co. I am sorry to hear you are not happy with the finish on your Vault stainless steel sink. I would like to help by explaining the material and giving suggestions on blending the scratches. Most stainless steel products scratch from everyday use. These scratches, however, will blend over time to create a unique finish. To blend the scratches, we suggest applying a stainless steel cleaner/polish (Kohler Stainless Steel Cleaner- http://goo.gl/OXF7Pi) with a nonabrasive cloth or sponge, working with, not across, the grain. We do not endorse the use of steel wool, wire brushes or abrasive sponge pads; use only non-scratch cleaning pads. We recommend cleaning stainless steel at least once a week. To help prevent future scratches, we recommend pairing the K-6646-ST and K-6647-ST sink racks with this double basin sink. If you have any questions, please contact our Customer Service team at 1-800-4KOHLER (M-F; 8am-5pm CST). We're here to help. Sincerely, Sarah S. Kohler Customer Service 6646 6647
          I like the size and configuration of the sink, but it doesn't drain well, as the bottom is so flat.
          Good cusomer service - quick delivery. The sink looks great and has plenty of room, but it doesn't drain well because it's too flat on the bottom.
          by
          • Verified Purchase
          8 found this review helpful
          Showing 1-6 of 6 reviews

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