The soap dispenser looks beautiful with my Kohler faucet. A perfect match.
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Verified Purchase
Customer review from kohler.com
Aug 21, 2023
Dispenser quit pumping after 15 months
I ordered this product in December 2021 and did not receive until after April 2022 due to back orders. Product was not installed until after May 2022. This month the dispenser pump has since stopped working all together. We have kept the dispenser clean and still when putting back in soap will not dispense and you can not even push down to pump the soap. This is very unexpected for a Kohler product as I have always had high expectations. I am rating this as a 1`star due to this product no longer working this soon after the 1 year warranty and the frequent difficulties we had even during the first year with it seeming to not dispense in a smooth manner.
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Response from Customer Service Aug 23, 2023
Hello ChristyM, my name is Meli with Kohler Co. I am sorry to read your soap dispenser is no longer pumping. We would like to connect directly to assist with replacement parts. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
Customer review from kohler.com
May 27, 2023
Moderne Brass Color
Love the color and functionality. Customer service was great.
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Verified Purchase
Customer review from kohler.com
May 24, 2023
Larry
As always I find Kolher products to be of the highest quality and workmanship
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Verified Purchase
Recommended
Customer review from kohler.com
Mar 11, 2022
Too short spout. Please fix it.
The spout is too short and soap gets on the counter
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Response from Customer Service Mar 11, 2022
Mouser, my name is Jessica with Kohler Co. I am sorry to hear the Traditional soap dispenser is not working well for your installation. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. If we may improve your experience in any way, please email customer service at 1-800-456-4537. We look forward to hearing from you. - Jessica P. Kohler Customer Service.
Customer review from kohler.com
Aug 24, 2021
Works
Dispenses right amount / matches faucet perfectly / easy to install .
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Verified Purchase
Recommended
Customer review from kohler.com
Mar 26, 2021
Doesn’t work
Unlike previous reviewers, I use mine for hand washing only. We installed the artifact faucet, sprayer and this soap dispenser in January 2018. I thought I was buying a quality product like Moen who stands behind everything they make. The faucet now has absolutely no water pressure and needed repair parts. Now the soap dispenser will not pump. You push down to dispense and it stays down and will not dispense soap. Very expensive product to only last a couple of years.
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Response from CSMar 29, 2021
Hi Thirza, this is Sarah with Kohler Co. I'm sorry to hear your traditional soap dispenser is not pumping soap and for the experience you've had with your Kohler faucet. We recommend pulling the soap dispenser head up and off and removing the pump and straw. The pump/straw can be soaked in warm water to remove any soap build-up that may be impeding the performance. Please call our Customer Service team at 1-800-4KOHLER for additional assistance. Your satisfaction is a top priority! -Sarah S., Kohler Customer Service
Customer review from kohler.com
Jul 21, 2020
It has a very nice finish, so it looks great...
It has a very nice finish, so it looks great on my bathroom vanity.
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Verified Purchase
Jun 24, 2020
Very good quality, heavy and solid, well built and...
Very good quality, heavy and solid, well built and designed soap dispenser with a large capacity soap containier. Very pleased with this item.
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Verified Purchase
1 found this review helpful
May 1, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Apr 26, 2020
Spout Too Short
Installed this into the kitchen sink and found the spout barely shoots the soap into the sink, but usually drops straight down onto the top edge of the sink; when using for hands, you can stick your hand under the spout, but very inconvenient for everyday dishwashing, kitchen use with pots/pans, etc. No other way to mount. Very disappointed.
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Response from Customer Service Apr 28, 2020
Hello Mare, my name is Kassi with Kohler Co. I am sorry for the difficulty you encountered with soap dispenser. we truly appreciate this candid feedback and are glad to share it with the appropriate channels within Kohler Co. If we may improve your experience in any way or you have any questions, please contact Customer Service at 1-800-4-KOHLER. We're here to help! Sincerely, Kassi D., KOHLER Customer Service
Customer review from kohler.com
Apr 1, 2020
Well constructed, attractive fixture.However the brass on this soap dispencer...
Well constructed, attractive fixture.However the brass on this soap dispencer seemed to be more prone to water spoting than my older brass faucet.
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Verified Purchase
Mar 13, 2020
Spout is too short
We just installed this dispenser in our kitchen sink to use for dishwashing liquid. The spout is too short, so that if you want to squirt some soap into a dirty pot, you have to hold the pot at the top of the sink, tilt it over a bit, squirt soap onto the upper inside edge of the pot, and then run water to get the soap down into the part of the pot that is actually dirty. Even an inch of additional spout length would make this faucet a lot better.
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Response from CSMar 13, 2020
Hi Joie59, this is Laura with Kohler Co. I am sorry to hear the spout on this soap dispenser is too short for your application. As a leader in the plumbing industry, Kohler Co. strives to delight our customers through our superior products; we are sorry to hear this was not your experience. We truly appreciate your candid feedback and are glad to share it with the appropriate channels within Kohler Co. for review and consideration in future products. If you have any questions, please email us at KohlerCustServ@kohler.com. We’re glad to help. –M. Laura K., Kohler Customer Service
Customer review from kohler.com
Dec 17, 2019
very attractive with great amount of soap storage.
...
very attractive with great amount of soap storage.
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Verified Purchase
Jul 18, 2019
Looks great in our kitchen ...
Looks great in our kitchen
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Verified Purchase
Jul 2, 2019
The unit has an elegant appearance and it holds twice as much soap as the dispenser we had before.
The unit has an elegant appearance and it holds twice as much soap as the dispenser we had before.
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Verified Purchase
Recommended
Apr 30, 2019
Very attractive and matches the Kohler kitchen faucet we...
Very attractive and matches the Kohler kitchen faucet we ordered in Brushed Chrome.
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Verified Purchase
Feb 7, 2019
So far So good. ...
So far So good.
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Verified Purchase
Jul 31, 2018
Much richer color than the picture... very attractive....
Much richer color than the picture... very attractive.
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Verified Purchase
Mar 13, 2018
Excellent match to my kitchen décor. A little pricy, but...
Excellent match to my kitchen décor. A little pricy, but it worked out GREAT.
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Verified Purchase
Mar 6, 2018
The finish on the website looks gold, but when I...
The finish on the website looks gold, but when I received it, it looks like satin nickel.
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Response from Kohler Product ExpertMar 9, 2018
Khuong, my name is Sarah with Kohler Co. I'm sorry to hear you are not happy with the finish of your soap/lotion dispenser. Please send us a photo of this product so that we can ensure you were shipped the correct color. It can be emailed to us at kohlercustserv@kohler.com. We look forward to helping you soon! -Sarah B. KOHLER Customer Service
Verified Purchase
Feb 20, 2018
Easy installation and performed ad advertised
Easy installation and performed ad advertised
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Verified Purchase
Recommended
Oct 11, 2017
It is very attractive and it was easy to install....
It is very attractive and it was easy to install.
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Verified Purchase
Aug 15, 2017
Exactly what I want it ...
Exactly what I want it
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Verified Purchase
Jul 25, 2017
Polished brass soap dispenser
I originally found it very diificult to find a soap dispenser in bright brass. When our original unit broke, the same model was no longer available in bright brass. I needed a few other items for our Kohler sink and it was listed as an option. I was happy with the price and am pleased with the style and performance. I would gladly recommend it to others.
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Recommended
Aug 2, 2016
Nice addition
This soap dispenser matched nicely the replacement Kohler faucet we installed in our powder room. The original faucet was a two hole faucet and the replacement was a single hole faucet. This dispenser filler the remaining hole and balanced the look. A perfect "form and function" approach to solve the problem.
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Recommended
Jul 5, 2016
Good purchase
The product was really easy to install and it works good
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Pro
Verified Purchase
Recommended
Feb 25, 2015
Good Choice
Easy to install this as a replacement for a broken soap dispenser. Looks good, works great. I like that it dispenses less soap in one pump than the previous model I purchased because I felt the old one wasted soap by dispensing too much at one time. I also like that this one has a larger storage bottle so I fill less often.
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DIY
Verified Purchase
Recommended
Jan 13, 2015
Easy to install
If you're getting a new sink, I recommend adding this to the sink before you set it in place. However, if your sink is already in, it's fairly easy to install. I did it myself. It probably would have been even easier if I had someone helping me though to make sure everything was lined up on the top before I tightened the parts underneath the sink. It looks great, and the soap dispenses easily. Plus you can refill it from the top, which is a must.
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Recommended
1 found this review helpful
Sep 24, 2013
Pure Kohler
Matches the Kohler faucet set perfectly. The dispenser has a nice heavy feel when calling for soap and is easily refilled from the top of the countertop. We are very happy with this purchase.