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Customer Reviews for KOHLER Soap/Lotion Dispenser in Vibrant Brushed Bronze

Internet #100641903

Model #K-1894-C-BV

Customer Reviews

  • 4.2
    out of 30 reviews
  • 67% recommend this product
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Showing 1-30 of 30 reviews
1Kohler Soap Dispenser
The soap dispenser looks beautiful with my Kohler faucet. A perfect match.
by
  • Verified Purchase
Dispenser quit pumping after 15 months
I ordered this product in December 2021 and did not receive until after April 2022 due to back orders. Product was not installed until after May 2022. This month the dispenser pump has since stopped working all together. We have kept the dispenser clean and still when putting back in soap will not dispense and you can not even push down to pump the soap. This is very unexpected for a Kohler product as I have always had high expectations. I am rating this as a 1`star due to this product no longer working this soon after the 1 year warranty and the frequent difficulties we had even during the first year with it seeming to not dispense in a smooth manner.
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Response from Customer Service Aug 23, 2023
Hello ChristyM, my name is Meli with Kohler Co. I am sorry to read your soap dispenser is no longer pumping. We would like to connect directly to assist with replacement parts. Please email our customer care team at KohlerCustServ@Kohler.com. We look forward to hearing from you and helping you resolve this issue. Sincerely, Meli A., Kohler Customer Service
    Moderne Brass Color
    Love the color and functionality. Customer service was great.
    by
    • Verified Purchase
    Larry
    As always I find Kolher products to be of the highest quality and workmanship
    by
    • Verified Purchase
    • Recommended
    Too short spout. Please fix it.
    The spout is too short and soap gets on the counter
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    Response from Customer Service Mar 11, 2022
    Mouser, my name is Jessica with Kohler Co. I am sorry to hear the Traditional soap dispenser is not working well for your installation. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. If we may improve your experience in any way, please email customer service at 1-800-456-4537. We look forward to hearing from you. - Jessica P. Kohler Customer Service.
      Works
      Dispenses right amount / matches faucet perfectly / easy to install .
      by
      • Verified Purchase
      • Recommended
      Doesn’t work
      Unlike previous reviewers, I use mine for hand washing only. We installed the artifact faucet, sprayer and this soap dispenser in January 2018. I thought I was buying a quality product like Moen who stands behind everything they make. The faucet now has absolutely no water pressure and needed repair parts. Now the soap dispenser will not pump. You push down to dispense and it stays down and will not dispense soap. Very expensive product to only last a couple of years.
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      Response from CSMar 29, 2021
      Hi Thirza, this is Sarah with Kohler Co. I'm sorry to hear your traditional soap dispenser is not pumping soap and for the experience you've had with your Kohler faucet. We recommend pulling the soap dispenser head up and off and removing the pump and straw. The pump/straw can be soaked in warm water to remove any soap build-up that may be impeding the performance. Please call our Customer Service team at 1-800-4KOHLER for additional assistance. Your satisfaction is a top priority! -Sarah S., Kohler Customer Service
        It has a very nice finish, so it looks great...
        It has a very nice finish, so it looks great on my bathroom vanity.
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        • Verified Purchase
        Very good quality, heavy and solid, well built and...
        Very good quality, heavy and solid, well built and designed soap dispenser with a large capacity soap containier. Very pleased with this item.
        by
        • Verified Purchase
        1 found this review helpful
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
        by
        • Verified Purchase
        Spout Too Short
        Installed this into the kitchen sink and found the spout barely shoots the soap into the sink, but usually drops straight down onto the top edge of the sink; when using for hands, you can stick your hand under the spout, but very inconvenient for everyday dishwashing, kitchen use with pots/pans, etc. No other way to mount. Very disappointed.
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        Response from Customer Service Apr 28, 2020
        Hello Mare, my name is Kassi with Kohler Co. I am sorry for the difficulty you encountered with soap dispenser. we truly appreciate this candid feedback and are glad to share it with the appropriate channels within Kohler Co. If we may improve your experience in any way or you have any questions, please contact Customer Service at 1-800-4-KOHLER. We're here to help! Sincerely, Kassi D., KOHLER Customer Service
          Well constructed, attractive fixture.However the brass on this soap dispencer...
          Well constructed, attractive fixture.However the brass on this soap dispencer seemed to be more prone to water spoting than my older brass faucet.
          by
          • Verified Purchase
          Spout is too short
          We just installed this dispenser in our kitchen sink to use for dishwashing liquid. The spout is too short, so that if you want to squirt some soap into a dirty pot, you have to hold the pot at the top of the sink, tilt it over a bit, squirt soap onto the upper inside edge of the pot, and then run water to get the soap down into the part of the pot that is actually dirty. Even an inch of additional spout length would make this faucet a lot better.
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          Response from CSMar 13, 2020
          Hi Joie59, this is Laura with Kohler Co. I am sorry to hear the spout on this soap dispenser is too short for your application. As a leader in the plumbing industry, Kohler Co. strives to delight our customers through our superior products; we are sorry to hear this was not your experience. We truly appreciate your candid feedback and are glad to share it with the appropriate channels within Kohler Co. for review and consideration in future products. If you have any questions, please email us at KohlerCustServ@kohler.com. We’re glad to help. –M. Laura K., Kohler Customer Service
            very attractive with great amount of soap storage. ...
            very attractive with great amount of soap storage.
            by
            • Verified Purchase
            Looks great in our kitchen ...
            Looks great in our kitchen
            by
            • Verified Purchase
            The unit has an elegant appearance and it holds twice as much soap as the dispenser we had before.
            The unit has an elegant appearance and it holds twice as much soap as the dispenser we had before.
            by
            • Verified Purchase
            • Recommended
            Very attractive and matches the Kohler kitchen faucet we...
            Very attractive and matches the Kohler kitchen faucet we ordered in Brushed Chrome.
            by
            • Verified Purchase
            So far So good. ...
            So far So good.
            by
            • Verified Purchase
            Much richer color than the picture... very attractive....
            Much richer color than the picture... very attractive.
            by
            • Verified Purchase
            Excellent match to my kitchen décor. A little pricy, but...
            Excellent match to my kitchen décor. A little pricy, but it worked out GREAT.
            by
            • Verified Purchase
            The finish on the website looks gold, but when I...
            The finish on the website looks gold, but when I received it, it looks like satin nickel.
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            Response from Kohler Product ExpertMar 9, 2018
            Khuong, my name is Sarah with Kohler Co. I'm sorry to hear you are not happy with the finish of your soap/lotion dispenser. Please send us a photo of this product so that we can ensure you were shipped the correct color. It can be emailed to us at kohlercustserv@kohler.com. We look forward to helping you soon! -Sarah B. KOHLER Customer Service
            • Verified Purchase
            Easy installation and performed ad advertised
            Easy installation and performed ad advertised
            by
            • Verified Purchase
            • Recommended
            It is very attractive and it was easy to install....
            It is very attractive and it was easy to install.
            by
            • Verified Purchase
            Exactly what I want it ...
            Exactly what I want it
            by
            • Verified Purchase
            Polished brass soap dispenser
            I originally found it very diificult to find a soap dispenser in bright brass. When our original unit broke, the same model was no longer available in bright brass. I needed a few other items for our Kohler sink and it was listed as an option. I was happy with the price and am pleased with the style and performance. I would gladly recommend it to others.
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              • Recommended
              Nice addition
              This soap dispenser matched nicely the replacement Kohler faucet we installed in our powder room. The original faucet was a two hole faucet and the replacement was a single hole faucet. This dispenser filler the remaining hole and balanced the look. A perfect "form and function" approach to solve the problem.
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                • Recommended
                Good purchase
                The product was really easy to install and it works good
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                • Pro
                • Verified Purchase
                • Recommended
                Good Choice
                Easy to install this as a replacement for a broken soap dispenser. Looks good, works great. I like that it dispenses less soap in one pump than the previous model I purchased because I felt the old one wasted soap by dispensing too much at one time. I also like that this one has a larger storage bottle so I fill less often.
                by
                • DIY
                • Verified Purchase
                • Recommended
                Easy to install
                If you're getting a new sink, I recommend adding this to the sink before you set it in place. However, if your sink is already in, it's fairly easy to install. I did it myself. It probably would have been even easier if I had someone helping me though to make sure everything was lined up on the top before I tightened the parts underneath the sink. It looks great, and the soap dispenses easily. Plus you can refill it from the top, which is a must.
                by
                  • Recommended
                  1 found this review helpful
                  Pure Kohler
                  Matches the Kohler faucet set perfectly. The dispenser has a nice heavy feel when calling for soap and is easily refilled from the top of the countertop. We are very happy with this purchase.
                  by
                  • Verified Purchase
                  • Recommended
                  Showing 1-30 of 30 reviews