Hi HomeDepotCustomer, my name is Sarah with Kohler Co. I'm sorry to see you aren't completely satisfied with your Kohler whirlpool bath. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please email our Customer Service team directly at KohlerCustServ@kohler.com for additional assistance. Sincerely –Sarah S. Kohler Customer Service