Customer Reviews for KOHLER Bellwether 5 ft. Bathtub in Ice Grey-DISCONTINUED
Customer Reviews
Oct 29, 2021
Damaged
My contractor went to install our tub and there are dimples all over the tub...it is literally bumpy and there is a chunk missing from the bottom. How was this packaged without noticing these defects?
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Response from 3COct 30, 2021
Hello , my name is Keisha with Kohler Co. As the manufacturer, we are very interested in providing consumers with a quality product that delivers the expected performance. Anytime we hear of problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. Please contact our customer service team Kohler.CustServ@Kohler.com. so we may gather more information and find a resolution for you. We look forward to hearing from you soon! -Keisha L., Kohler Customer Service
Customer review from kohler.comJan 10, 2023
returned tub - Dimpled finish, damaged
Returned due to common complaint - dimpled finish and poor quality control - imperfections in glaze, looked like rust chips fell in tub and got glazed over. I was afraid a second tub would look similar so swapped for an acrylic tub instead.
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Response from Customer Service Jan 10, 2023
Hello, my name is Jessica with Kohler Co. I am sorry to hear your Bellwether tub was received damaged. We would have liked the chance to speak with you and aid in a resolution. If we may further assist in any way, please contact our Customer Service team at 1-800-456-4537. We are here to help. - Jessica P. Kohler Customer Service.
Customer review from kohler.comAug 7, 2020
Beautiful finish
I ordered this tub from a box store and it arrived very quickly. I am extremely happy with the smooth enamel finish. It weights 377# 's so I hired movers to get it upstairs in my home. Once in the bathroom I was able to slide it around and into place by myself.
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Customer review from kohler.comJun 28, 2020
Beautiful Tub
Well built tub, arrived with no issues. There is some orange peel along the apron but that’s to be expected with cast iron. If this bothers you I suggest an acrylic option. I’m constantly receiving compliments to the beauty of this tub.
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Customer review from kohler.comMay 20, 2020
Cracked on delivery
Just received this tub. There was a 3 inch crack in the apron that was enameled over, so it definitely happened in the factory. Now the job is held up while I try to find a different solution.
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Response from Customer Service May 21, 2020
blynn75, we are sorry to hear your Bellwether tub arrived cracked. This is nothing you should expect when you chose Kohler. We would love to connect with you to aid in a resolution. Please contact our Customer Service team at 1-800-4Kohler. We hope to hear from you soon. - Jessica P. Kohler Customer Service.
Customer review from kohler.comMar 11, 2020
disappointing quality
We received our first Bellwether tub in a sad state. It was not well crated, filthy and visibly chipped on the perimeter. touch ups would take care of the perimeter chipping....but upon cleaning the tub before heaving up a flight of stairs, I found numerous cracks in the glaze and significant orange peel in the finish. Fingers crossed the second one arrives quickly with far better quality of production and delivery.
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Response from Customer Service Mar 12, 2020
Hi EML, we are sorry to your tub arrived damaged. As the manufacturer, we are very interested in supplying our customers with a quality product that delivers beyond expectations. If you have any questions or need further assistance, please contact our Customer Service team at KohlerCustServ@kohler.com. We're happy to help! - Jessica P. Kohler Customer Service.
Customer review from kohler.com
