While the piece itself is absolutely beautiful the description of the product leads you to believ...
While the piece itself is absolutely beautiful the description of the product leads you to believe that it comes with a hose and other pieces so it can actually be used. Then when it shows up it does not have those other basic pieces to make it work. And when called about it we were not able to get any kind of answer.
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Response from Kohler Product ExpertJan 24, 2019
Sillysally, my name is Sarah with Kohler Co. I'm sorry to hear you were not aware that this Bancroft handshower does not include the necessary hose and either wall bracket/holder or deck mounted bracket/holder. We would love to help you select the right item for you. Please email our team at KohlerCustServ@kohler.com. Thank you! -Sarah B. KOHLER Customer Service