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Customer Reviews for JELD-WEN 59.5 in. x 59.5 in. V-4500 Series Desert Sand Painted Vinyl Left-Handed Sliding Window with Fiberglass Mesh Screen

Internet #205818374

Model #THDJW140400301

  • Tan vinyl sliding window includes removeable nail fin frame
  • Vinyl sliding window comes with energy efficient Low-E 366 glass
  • Includes accidental glass breakage warranty

Customer Reviews

  • 3.6
    out of 87 reviews
  • 45% recommend this product
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Showing 1-30 of 87 reviews
cheaply made!
Crap windows! So cheaply made. Theres no way anyone can even open these windows because its full of plastic ahavings and plastic parts. Do not spend thw money on these crap windows!
by
Response from YourJELD-WENTeamMar 7, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
    • Recommended
    4 found this review helpful
    Dealer won’t fully support the warranty
    The seal failed in one of our windows. The original dealer who installed the windows when the house was built 8 yrs ago ordered replacement glass but sent us elsewhere for installation. Apparently they sent us to a competitor who is basically sending us back to them. We understand that we pay for the installation of the new glass but now we’re having trouble finding an installer.
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    Response from YourJELD-WENTeamMay 13, 2022
    Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      1 found this review helpful
      Garbage
      All jeld-wen products are garbage from doors to windows. They are total hacks. I've gotten both doors and windows from them. Everything is complete garbage. I've had glazing everywhere, staples that hold jambs together just hanging out, miters garbage
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      Response from YourJELD-WENTeamNov 17, 2021
      Thank you for your review of Jeld-Wen and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. Jeldwen
        5 found this review helpful
        Poor Quality
        Contacted manufacturer about a v4500 slider frame that had cracked along the closing edge by normal opening/closing. I was told by support that vinyl is not covered under warranty and I would need to purchase a replacement. The lifetime warranty they advertise is apparently not valid even though it lists the vinyl as covered. Do not recommend this product.
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        • DIY
        9 found this review helpful
        LIKE MANY OTHER REVIEWS, WE HAVE A JELD-WEN WINDOW THAT IS ONLY 3 YEARS OLD AND HAS CRACKED. THE...
        LIKE MANY OTHER REVIEWS, WE HAVE A JELD-WEN WINDOW THAT IS ONLY 3 YEARS OLD AND HAS CRACKED. THE COMPANY DENIES WARRANTY COVERAGE, CALLING THIS "SPONTANEOUS CRACKING" WHICH THEY WILL ONLY REPLACE IF IT OCCURS WITHIN A YEAR OF THE DATE THE UNIT WAS BUILT. THEIR SUPPOSED 10 YEAR WARRANTY IS A MYTH. GET ANOTHER BRAND IF YOU NEED WINDOWS!!
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        Response from YourJELD-WENTeamMar 25, 2020
        Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          12 found this review helpful
          Product i ordered was in black exterior / white interior. Shipping was decent on time (3 weeks) ....
          Product i ordered was in black exterior / white interior. Shipping was decent on time (3 weeks) . Packing was done right, however, the window finish when I unmasked it was very, poor condition. They did not take the time in painting the black side thoroughly, has lines of white everywhere , ALOT of overspray of Black on the white side and chips/ splits. For 400+ $ I would’ve spent less on the all white and painted it myself. Clearly time and effort was at a minimum with this window. Customer service was very nice and understanding but asked me return window back to Home Depot and then wait another 3-4 weeks. Unacceptable my eyes so I will still be installing window and refinishing myself , very disssapointed and now concerned with a matching patio sliding window on its way too.....
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          Response from YourJELD-WENTeamJun 1, 2018
          Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
            9 found this review helpful
            No quality control.
            Received these windows with silicone all over and large gaps between the glass. Contacted customer service and was promised they would come out and fix after they are installed. Still trying to get them to come. Would never order these again.
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            Response from YourJELD-WENTeamApr 10, 2024
            Thank you for your feedback on JELD-WEN. We apologize for your disappointment and frustration and can assure you we take your product and service concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
              This Company is bad.
              This company is a scam. There delivered broken windows twice delaying completion of our project 8 weeks. We lost $7000 in rent. They offered us seventy ($70.00) dollars in compensation. @JELDWEN makes billions but screws customers. BEWARE
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              Response from YourJELD-WENTeamJan 2, 2024
              Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met. We consider customer service to be a top priority, and we take your comments seriously. Thank you for bringing this to our attention, we are always looking for opportunities to improve and will forward this feedback to the appropriate representative. Jeldwen
                3 found this review helpful
                The window were installed and worked as advertised
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                • Verified Purchase
                The window was as advertised and shipped earlier than originally scheduled.
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                Response from YourJELD-WENTeamAug 4, 2023
                We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                • Verified Purchase
                No quality control
                Ordered 6 windows and all of them had very poor build quality. They used too much sealant during assembly so it squished out and had to be trimmed. They forgot to send the seals and dust caps so had to be reordered. Another month. One arrived damaged. My construction business will be buying Pella windows. Done with Jen-weld.
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                Response from YourJELD-WENTeamAug 3, 2023
                Thank you for your feedback on JELD-WEN. We apologize for your disappointment and frustration and can assure you we take your product and service concerns seriously. If you have additional information you’d like to share, please contact us at 888-594-3578. Jeldwen
                  2 found this review helpful
                  Design defect
                  Over time the caulk/sealer used between the double glass panes has broken down and a dripping gooey mess results between the panes. Obviously a defect in design. Jeld-Wen will not stand behind their defective product. No assistance at all. We are forced to replace 8 48" x 36" vinyl half slides (16 sashes) at our cost and to Jeld-Wen's profit.... Sound right to you?
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                  Response from YourJELD-WENTeamJul 3, 2023
                  Thank you for your feedback on JELD-WEN. We apologize for your disappointment and frustration and can assure you we take your service concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
                    1 found this review helpful
                    Terrible windows
                    We have had ice build up on the inside of our windows. There are vertical cracks developing on one window. The windows are 3 yr old. Neighbors in our condo association have the exact problem. We can not find any Jeld-Wen service technicians. I think we might get some legal action started
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                    Response from YourJELD-WENTeamMar 14, 2023
                    Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days or contact us at 888-594-3578. Jeldwen
                      2 found this review helpful
                      It’s a great window and the quality is exceptional....
                      It’s a great window and the quality is exceptional.
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                      Response from YourJELD-WENTeamOct 18, 2022
                      Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
                      • Verified Purchase
                      Windows functioned properly however, every single pane on every window...
                      Windows functioned properly however, every single pane on every window had excessive glue that came out on the corners which makes them look cracked. Wouldn’t recommend! Quality control is lacking.
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                      Response from YourJELD-WENTeamSep 7, 2022
                      Thank you for taking the time to provide this review. Jeldwen
                      • Verified Purchase
                      1 found this review helpful
                      The handle lock is worse. And doesn’t sit flush against...
                      The handle lock is worse. And doesn’t sit flush against the frame. There is gap/hole between handle and frame
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                      Response from YourJELD-WENTeamSep 7, 2022
                      Thank you for taking the time to provide this review. Jeldwen
                      • Verified Purchase
                      2 found this review helpful
                      Jen Weld window
                      This window was not properly packaged! There was no plastic covering around the window to keep foreign material out of the slide mechanism…i installed the window and the slide mechanism was contaminated with debris…the slide had to be flushed to remove the debris for smooth operation! The debris was grinding materials after fabrication! I bought the same window earlier this year. It was packed in a crate…The bottom line is Jen Weld is losing internal controls to insure their product meets both Jen Weld standards as well as the customers standards! I plan to look for another company that maintains quality standards tha meet ISO 9001 standards for quality !
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                      Response from YourJELD-WENTeamSep 2, 2022
                      Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you have additional information you’d like to share, please contact us at 800-535-3964. Jeldwen
                        • Recommended
                        I NEED TO RETURN,. I GOT THE WRONG COLOR...
                        I NEED TO RETURN,. I GOT THE WRONG COLOR
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                        Response from YourJELD-WENTeamAug 25, 2022
                        Thank you for the inquiry. Please visit your local Home Depot and an associate can assist you. Jeldwen
                        • Verified Purchase
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                        • Verified Purchase
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                        • Verified Purchase
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                        • Verified Purchase
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                        • Verified Purchase
                        Like in the description! Very good made!...
                        Like in the description! Very good made!
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                        Response from YourJELD-WENTeamApr 28, 2022
                        Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
                        • Verified Purchase
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                        • Verified Purchase
                        by
                          Rating provided by a verified purchaser...
                          Rating provided by a verified purchaser
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                          Response from YourJELD-WENTeamJan 13, 2022
                          • Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
                            Arrived extremely late. Well packaged. Easy to load and transport....
                            Arrived extremely late. Well packaged. Easy to load and transport. In storage until spring. Too late in season to install. Had to board up old window for winter. Disappointed
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                            Response from YourJELD-WENTeamJan 24, 2022
                            Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 800.535.3936. Jeldwen
                              The windows were bent when I finally got it installed...
                              The windows were bent when I finally got it installed it was hard to close
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                              Response from YourJELD-WENTeamNov 30, 2021
                              Thank you for your review of Jeld-Wen and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. Jeldwen
                                Rating provided by a verified purchaser...
                                Rating provided by a verified purchaser
                                by
                                Response from YourJELD-WENTeamDec 22, 2021
                                We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                                  Made a great addition to my house...
                                  Made a great addition to my house
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                                  Response from YourJELD-WENTeamDec 22, 2021
                                  We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                                    Showing 1-30 of 87 reviews