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Customer Reviews for JELD-WEN 35.5 in. x 53.5 in. V-4500 Series Single Hung Vinyl Window - Brown

Internet #205688411

Model #THDJW143900277

  • Brown vinyl single hung window includes removeable nail fin frame
  • Single hung window comes with energy efficient Low-E 366 glass
  • Includes accidental glass breakage warranty

Customer Reviews

  • 3.4
    out of 11 reviews
  • 67% recommend this product
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Showing 1-11 of 11 reviews
A big dissapointment, cant give them cero stars thats why I give them one. I needed 17 windows an...
A big dissapointment, cant give them cero stars thats why I give them one. I needed 17 windows and decided to give Jeld-Wen a shot, since the display unit for V4500 match the quality found in Pella 350 series and Andersen. So in order to verify Quality and dimensions I ordered a sampler double hung. It arrived with damage in the screen slot/channel, so the guys at the HD reordered it. It took 3 weeks to arrive but it was free of SH damage, height adjuster and slope sill adapter were missing. Dimensions arrived as requested, it looked like the one on display at the HD, nice hardware, clean cuts, bright vynil, sashes tilt and removed not so easy as the Pella but at the end they worked; my only concern was the gap between the sash and frame and how thin the brush like weather strip appears not be touching(reaching) the frame. I managed to shim the frame a bit and used the screw adjustment to reduce the gap; still not perfect but I think it worked. They are not that bad in looks and functionality so I decided to go for the rest, get an order of 13 windows more. These windows were not double hung but single hung, they are both V4500 series so we can expect same or better quality right? WRONG! Very WRONG! From the beggining, the poor quality control showed as the windows came semi-covered with vynil saw dust in frame and glass. The Shrink wrap used was very thin and in some units was torn leaving corner protectors loose. Frames were not trimmed after welding so corners had vynil stiching out leaving window to seat uneven. The sash design is totally different, it does not tilt. Hardware is cheaper, there is locks but the handles are part of the vinil sash and not bolted. Window suspension mecanism is also different than the double hung, there is no runners but two poorly calibrated spring cartridges. What I mean is that they tense the window differently so when you slide the window up the resting position is tilted. Thats not all, the sash has a lot of play to the sides and the springs are noisy to the point in which the sash feels like it will come out and fall. Well, I decided to operate the sash a little bit maybe the noise is going to dissapear and settle the sash. Wrong Again after four open-close cycles one of the spring cartridges sprang to the side, sash tilted and the other side’s cartridge fell to the bottom. And that is not All Folks! I decided to take a break and walked out, maybe the outside looks are better... Wrong Again! Watching closely the screen, it is not built like the double hungs, this one is cheaper design, and assembly is even cheaper! Corners are not fit, there is a big blister like crease on the sie, the mesh was torn in one of the corners during assembly, tips hanging.... Buyer be aware these windows are TERRIBLE indeed and I just hope Home depot and Jeld Wen can compensate me for my waste of time on this. See pictures, they talk by themselves; Made in USA used to mean something!
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Response from YourJELD-WENTeamJun 2, 2017
Thank you for your feedback on JELD-WEN. We apologize for your frustration and can assure you we take your product concerns seriously. It is unfortunate that the differences between v4500 double hung and v4500 single hungs were not demonstrated or explained to you as they are real and for the most part as you described related to material, balances, screens, and etc. Vinyl Windows are manufactured in a factory environment using saws, drills, punches, and other manufacturing equipment that may contribute to some dust. Some of this dust may remain on and in the product until the window is cleaned following installation and final inspection in your project. There is some material left on the corners of the vinyl frames to maintain the integrity of the welded and sealed corners of the frames. Some excess material is normal, expected, and should not affect installation or finishing. The v4500 double hung features two sash on balances that allow for upper and lower sash to operate up/down as needed. The v4500 single hung only allows for the lower sash to operate up/down on similar spring loaded balances. The v4500 double hung can use "constant force" balances while the v4500 single hung uses "block and tackle" balances which are also tested and certified for window function and operation. The v4500 single hung window is also known as a sash side-load window vs a sash tilting window. Occasionally during shipping, handling, or installation, the sash may become dislodged and need to be reset to correct. Instructions for this are located on the window or may also be found on our web-site at www.jeld-wen.com. If you find after all is said and done that a not-installed window is defective or damaged beyond ability to use it, please return for refund and do not install. If you need and would like replacement parts such a screen, lock, or balance, please contact HomeDepot.com customer support as they have a process to obtain replacement parts for orders and we ship directly to customers. If you are keeping the products and/or have already installed but a potential defect remains please proceed with warranty request with us on this product. Please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
    7 found this review helpful
    Great windows. size was correct. worked out fine.
    Great windows. size was correct. worked out fine.
    by
    Response from YourJELD-WENTeamApr 1, 2020
    Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
    • Verified Purchase
    • Recommended
    nice enough window but the...
    nice enough window but the gLASS is severely tinted to affect the room. I purchased a large window to allow light. The tinted glass does NOT allow light to enter naturally.
    by
    Response from YourJELD-WENTeamApr 9, 2020
    Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    • Verified Purchase
    As others have pointed out, Jeld-Wen has some serious quality control issues. I ordered a pair o...
    As others have pointed out, Jeld-Wen has some serious quality control issues. I ordered a pair of these windows, both of which had to be returned TWICE. On the first pair, one window would not open, the other would not stay shut and had pieces of plastic and metal rattling around from what must once have been a catch mechanism. Neither window from the second pair would open at all. The third set are going in and seem to be of good enough quality. The Home Depot people I spoke with were great and seemed genuinely committed to making things right, but Jeld-Wen has definite problems. Avoid their products, especially if you're on a deadline (such as the arrival of cold weather.)
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    Response from YourJELD-WENTeamOct 20, 2017
    Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      2 found this review helpful
      5 Star Review
      Rating provided by a verified purchaser
      by
      Response from YourJELD-WENTeamApr 5, 2017
      JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your generous and encouraging words.
      • Verified Purchase
      The window is fine. The problem was the fact that it had to be ordered 3 different times. The 3rd...
      The window is fine. The problem was the fact that it had to be ordered 3 different times. The 3rd time Home Depot ordered 2 so we had a better chance of at least one being viable. It took 3 months to finally get the window from Jeld-Wen
      by
      • DIY
      • Verified Purchase
      • Recommended
      1 found this review helpful
      Not as high quality as offered
      These had several issues. One of four would not open out of the box. One of four would not close out of the box. Finish is paint and not evenly applied.
      by
      Response from YourJELD-WENTeamMar 7, 2017
      Thank you for your review of JELD-WEN and for bringing this to our attention. We take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
        • Recommended
        1 found this review helpful
        Jeldwen window
        The window came in good time and was super easy to install. Total install took about two hours and that included removing the old window and fixing the exterior siding around the new window.
        by
        Response from YourJELD-WENTeamFeb 15, 2017
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
          • Recommended
          1 found this review helpful
          Single Hung Vinyl Windows
          Excellent service and product, would purchase against.
          by
          Response from YourJELD-WENTeamApr 23, 2020
          We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
            • Recommended
            Jeld wen windows are junk!
            These windows are horrible. We purchase all new windows ALL of them had peeling chipped paint. Several of window mechanisms broke right after installation. These are not worth the headache. We are still trying to get Home Depot to take them back!
            by
            Response from YourJELD-WENTeamApr 7, 2020
            Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
            • Pro
            9 found this review helpful
            Windows
            Windows arrived quickly and without blemish. Product was great and would order shipped directly to my house again.
            by
            Response from YourJELD-WENTeamApr 23, 2020
            We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
            • DIY
            • Verified Purchase
            • Recommended
            5 found this review helpful
            Showing 1-11 of 11 reviews