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Customer Reviews for JELD-WEN 36 in. x 80 in. Avalon White Painted Textured Hollow Core Molded Composite Closet Bi-fold Door

Internet #203864105

Model #THDJW184200014

  • Bi-fold closet door includes hardware installation kit and knobs
  • Door trimmable for custom fit up to 1/4in T, 3/4in B & 1/8in S
  • Bi-fold closet door fits 36 in. W x 80 to 80-7/8 in. H opening

Customer Reviews

  • 3.4
    out of 19 reviews
  • 50% recommend this product
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Showing 1-19 of 19 reviews
Ordered two. Took 5 weeks to receive. Both doors have flaws - shallow scratches and gouges. Al...
Ordered two. Took 5 weeks to receive. Both doors have flaws - shallow scratches and gouges. Also, just wiping down with a dry dust cloth, lots of paint flecks fell off, leaving unprimed spots.
by
Response from YourJELD-WENTeamOct 24, 2019
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
  • Verified Purchase
it took a few weeks to get, and it was shipped to the store on an upright 8ft tall frame, but it ...
it took a few weeks to get, and it was shipped to the store on an upright 8ft tall frame, but it works well.
by
Response from YourJELD-WENTeamOct 17, 2017
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
  • Verified Purchase
  • Recommended
1 found this review helpful
My husband had no problems installing this door, and it...
My husband had no problems installing this door, and it was great not to have to paint it. I had already pInted the door moulding to match, as I will do for other doors we will be installing.
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Response from YourJELD-WENTeamMar 4, 2020
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
  • Verified Purchase
I love the doors/they look great and work well...
I love the doors/they look great and work well
by
Response from YourJELD-WENTeamDec 11, 2019
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
  • Verified Purchase
I bought it to replace a wooden door that had...
I bought it to replace a wooden door that had cracked. This door was easy to install and fit perfectly and I did not need to paint it.
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Response from YourJELD-WENTeamJul 2, 2019
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
  • Verified Purchase
was smaller than expected...
was smaller than expected
by
Response from YourJELD-WENTeamJun 18, 2019
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
  • Verified Purchase
After waiting 2 months for it, the door itself was...
After waiting 2 months for it, the door itself was damaged as was the track to install it. It looked like the box had been previously opened and then retaped. I had to return it. Rather than waiting AGAIN, I returned it and bought a different one at your competitor. Lesson learned.
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Response from YourJELD-WENTeamNov 14, 2018
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. Please return the damaged product to the nearest Home Depot as soon as possible so an associate may assist by processing a new order on your behalf or process the return. If you have additional information you’d like to share, please contact us at 800-535-3964. Jeldwen
  • Verified Purchase
2 found this review helpful
The door fit well and was well-constructed....
The door fit well and was well-constructed.
by
Response from YourJELD-WENTeamOct 23, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
  • Verified Purchase
4 Star Review
Rating provided by a verified purchaser
by
Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
  • Verified Purchase
I read that others had a problem with the weight...
I read that others had a problem with the weight of door and over time shoved the lower pivot arm through the door so I installed a washer before putting the pivot on Problem fixed and the quality is good couldn't be happier
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Response from YourJELD-WENTeamOct 16, 2017
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience. Jeldwen
  • Verified Purchase
4 found this review helpful
the doors are very nice and well constructed. however, one...
the doors are very nice and well constructed. however, one of the panels had a 5" gash close to the bottom. it was too late to return and wait for another delivery. we were given a 5% discount. the amount was enough to purchase wood putty. we repaired it and painted it. we are happy with it.
by
  • Verified Purchase
1 found this review helpful
1 Star Review
Rating provided by a verified purchaser
by
Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
  • Verified Purchase
Bent hardware
I ordered a custom version of this cheap door. It took a few weeks to paint it and install it. Turns out, it showed up with bent hardware. Jeld-wen wouldn't send me a new piece without a receipt for the door. I wish the quality assurance part of their company was as thorough as their claims department.
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Response from YourJELD-WENTeamAug 30, 2017
Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met. We consider customer service to be a top priority, and we take your comments seriously. Thank you for bringing this to our attention, we are always looking for opportunities to improve and will forward this feedback to the appropriate representative. Jeldwen
    7 found this review helpful
    5 Star Review
    Rating provided by a verified purchaser
    by
    Response from YourJELD-WENTeamJul 14, 2017
    JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Jeldwen
    • Verified Purchase
    The doors were as expected ...
    The doors were as expected
    by
    Response from YourJELD-WENTeamApr 19, 2017
    JELD-WEN truly appreciates your feedback. Knowing that we’ve served you well strengthens our resolve to improve daily. Thank you for taking time to share your experience with JELD-WEN Molded Bi-fold door. Jeldwen
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    Response from YourJELD-WENTeamApr 2, 2020
    Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
    • Verified Purchase
    cheap hardware
    top bracket is constantly coming loose making the closest difficult to open and close
    by
    Response from YourJELD-WENTeamMar 1, 2017
    Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days.
      2 found this review helpful
      Very nice doors. Matches my other full sized doors perfectly.
      These are super doors for the money. Getting them adjusted side to side and up and down is a bit difficult, since the spring loaded bottom pivot is very tight and difficult to snap up and out of the bracket. But once done they are great!
      by
      • DIY
      • Verified Purchase
      • Recommended
      2 found this review helpful
      Would recommend with some hesitation
      I have a habit of jumping the gun on certain aspects of projects, but I have ordered other doors from this manufacturer which conform to their specs. I made sure to construct the opening to the required dimensions and finished the opening while waiting on the door delivery (jumping the gun). I just installed the door and the actual width is 23 1/2" not 24". Since the instructions call for a finished 24 1/2" opening, the gaps on the side look bad and I will not be able to use the stop trim which I have already purchased and cut. The door installs easily and is of decent quality, but a better description of product dimensions should be available. Wait for the actual door to arrive. I would recommend with some hesitation.
      by
      Response from YourJELD-WENTeamApr 9, 2020
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      • Pro
      • Recommended
      12 found this review helpful
      Showing 1-19 of 19 reviews