I bought this door about 6 months ago, a handyman installed it. Yesterday it fell on my daughter's head. The pivots are held in place with hollow plastic dowels. the bottom dowel pushed up into the hollow core of the door, allowing the door to fall out of the frame. We were unhappy - cried - ow! I ordered metal top and bottom pivots with t-shaped dowels that attach to the door, hopefully this fixes the problem.
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Response from YourJELD-WENTeamMar 1, 2023
Thank you for taking the time to provide this review. We appreciate your feedback.
Oct 6, 2018
Overall quality is good for the price. These doors are not going to stand up any abuse, but treat...
Overall quality is good for the price. These doors are not going to stand up any abuse, but treated with respect will work for many people.
Having said that, there is no excuse for a common JELD=WEN Bi-fold issue - poorly aligned pin holes. See the photo.
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Response from YourJELD-WENTeamApr 29, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Recommended
5 found this review helpful
Mar 22, 2018
I ordered a 32 x 80 door, I will admit after I ordered I didn't think about the door much until i...
I ordered a 32 x 80 door, I will admit after I ordered I didn't think about the door much until it came in and the box stated "36 x 80 5/8 finished" so I thought I ordered a 36" but no big deal. The doorway that it was to be installed in was already a 35in opening so we went to work blowing out an extra 2 inches to put in the new frame for a finished 36 x 80 5/8 door. Well guess what... the door itself is a 32 x 80 finished door! The door itself is fine but the fact that the UNOPENED box says its a finished door size of 36 NOT 32 (4 inches of difference) I am rather unhappy with this purchase.
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3 found this review helpful
Feb 11, 2014
Did the trick
The closets in my kids rooms were five feet wide with twenty four inch doors which wasted a lot of space. We added a pair of these bi fold doors to each room and it really helped. The doors were easy to install after widening the opening and they blend in perfectly. For the money, I will be happy if these last five years.
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Verified Purchase
Recommended
2 found this review helpful
Dec 13, 2023
Top track was bent in numerous places. Door was poorly painted. Returned door to Home Depot and reordered a replacement. Hopefully it gets here in good condition.
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Response from YourJELD-WENTeamDec 15, 2023
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you have additional information you’d like to share, please contact us at 888-594-3578.
Verified Purchase
Dec 3, 2023
Why is this $500?!?!
These are cheaply made and don't last, they barely survive being installed. Normally these doors are $50, it seems someone is getting a bit greedy and raising prices on a cheap product.
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Response from YourJELD-WENTeamDec 4, 2023
Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 888-594-3578.
Jul 10, 2021
Installation was simple and the quality met my expectations....
Installation was simple and the quality met my expectations.
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Response from YourJELD-WENTeamDec 22, 2021
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Nov 26, 2020
the doors work out just fine and theny came to me in perfect condition
the doors work out just fine and theny came to me in perfect condition
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Verified Purchase
Recommended
Oct 26, 2020
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Verified Purchase
Sep 24, 2020
Don’t believe Home Depot’s installation requirements
The bi-fold doors took 6 weeks to arrive but I was aware of that unfortunate fact. My opening was exactly 80 inches tall. The online Home Depot descriptors indicated 80 inches was the low end of acceptable. The box and information on the Jeld Wen site said 80 5/8 inch was required. That was fun to find out 6 wks later. So I was ready to trim and HD ad said safely trim up to 3/4 inch from bottom. Jeld Wen said “untrue” only 1/4 inch could be trimmed. The bottom core is only 7/8 inches. I saw other reviewers complain about this but no change in the ad. Lastly, I don’t have the option of spray painting so I ordered the more expensive prepainted doors. I was not happy that someone stapled shipping labels through the cardboard and into the door. Be aware that neither Jeld Wen or Home Depot have resolved the inaccurate ad that had been previously brought to their attention.
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4 found this review helpful
Aug 26, 2020
The door met our expectations. It is perfect for our small house where we didn't have enough spac...
The door met our expectations. It is perfect for our small house where we didn't have enough space to open a full size door. When the bi-fold door is open it only takes up half the space of a regular door. We hired a handy man to install it so I can't comment on whether it was easy to install though our handyman did it quickly and had no apparent problem in installing it. We're happy with the appearance and performance of the door and would recommend it to anyone where this type of door is useful or appropriate.
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DIY
Verified Purchase
Recommended
Aug 19, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Verified Purchase
Jun 20, 2020
Doors were dinged, stained, and damaged. These were replacement doors so have to make do with the...
Doors were dinged, stained, and damaged. These were replacement doors so have to make do with them. Fortunately, I was able to use wood filler on the dings and damaged areas and then painted over everything.
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Response from YourJELD-WENTeamJun 22, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
DIY
1 found this review helpful
Jun 3, 2020
They are great. Gives my home a modern look....
They are great. Gives my home a modern look.
by
Verified Purchase
May 31, 2020
Top Mounting Pin is Poorly Designed for the Wood
After a few years, the drilled hole in the wood for the top mounting pin gets bigger and the pin is not secured. The pin tilts and the door itself becomes wobbly. Over and over I buy new pins, use a fill to try and keep the hole true but to no avail. The pine wood is too soft and the pin shell made of plastic leads to constant adjustment and frustration. Jeld-Wen customer service acts like they have never heard of the issue.
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Response from YourJELD-WENTeamJun 1, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
3 found this review helpful
May 5, 2020
looks great...
looks great
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Response from YourJELD-WENTeamMay 8, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
1 found this review helpful
Apr 22, 2020
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamApr 22, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
1 found this review helpful
Apr 7, 2020
Instructions made it easy to install....
Instructions made it easy to install.
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Response from YourJELD-WENTeamApr 13, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
1 found this review helpful
Jan 22, 2020
Great quality door. ...
Great quality door.
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Response from YourJELD-WENTeamJan 22, 2020
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
1 found this review helpful
Jan 14, 2020
The bottom of the door caved in when installing the...
The bottom of the door caved in when installing the bottom pin. I had to order a replacement and wait another 6 weeks.
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Response from YourJELD-WENTeamJan 16, 2020
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Nov 20, 2019
4 Star Review
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamNov 20, 2019
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Nov 5, 2019
Good product
Good product
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Response from YourJELD-WENTeamMar 5, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Recommended
Aug 6, 2019
A little rough on the edges but goid otherwise. Easy...
A little rough on the edges but goid otherwise. Easy to install and adjust !
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Jun 11, 2019
The doors look great and were easy to install....
The doors look great and were easy to install.
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Response from YourJELD-WENTeamJun 12, 2019
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
May 28, 2019
Alittle tough to install and wish was pre painted as...
Alittle tough to install and wish was pre painted as I needed to apply 2 coats. Otherwise nice door for great price!
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Response from YourJELD-WENTeamApr 14, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Mar 5, 2019
It was easy to install...
It was easy to install
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Response from YourJELD-WENTeamMar 6, 2019
JELD-WEN sincerely appreciates the time you took to provide this response. Your comments encourage and inspire us as we strive to better serve our customers. Thank you again for sharing with us your experience.
Verified Purchase
Feb 6, 2019
5 Star Review
Rating provided by a verified purchaser
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Response from YourJELD-WENTeamApr 2, 2020
Thank you for taking the time to provide this review. We appreciate your feedback.
Verified Purchase
Dec 18, 2018
I purchased 12 of these doors and when I got to the installation I found 2 of them were drilled i...
I purchased 12 of these doors and when I got to the installation I found 2 of them were drilled incorrectly. I called JELD-WEN and was told to take a photo and send it to their customer service/warranty dept. After two weeks w/o a response (they said a couple of days); I called again and they wanted me to resend the photo; I did and another week has passed. STILL NOTHING! I'm not sure how to proceed from here, but to summarize I'd say JELD-WEN customer service is not very good.
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Response from YourJELD-WENTeamDec 19, 2018
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
3 found this review helpful
Apr 10, 2018
Exactly what I needed....
Exactly what I needed.
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Response from YourJELD-WENTeamApr 11, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.
Verified Purchase
Jan 30, 2018
Bought this door as a replacement. It matched our...
Bought this door as a replacement. It matched our existing doors beautifully. And it's so quiet when it glides open or closed! Highly recommend this product.
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Response from YourJELD-WENTeamJan 30, 2018
We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback.