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Customer Reviews for JELD-WEN 24 in. x 80 in. Santa Fe Vanilla Painted Right-Hand Smooth Molded Composite Single Prehung Interior Door

Internet #203403311

Model #THDJW137500625

Store SKU #1000359405

  • Prehung composite door includes frame for easier installation
  • Light weight, cost effective door that compliments any style
  • Actual unit size is 25-9/16 in. W x 81-11/16 in. H

Customer Reviews

  • 3.4
    out of 18 reviews
  • 63% recommend this product
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Showing 1-18 of 18 reviews
Door frame was all out of wack
I bought this door for a customer to match existing doors in their house. As I’m installing door I ran into several issues. 1) large uneven gap at top of door with no way to adjust except to raise the hinges. The door stop almost didn’t cover. 2) hinges looked like a 5 year old mortised them out. Not clean cuts what so ever and hinges were not recessed enough causing the door to not shut properly 3) door stop was too close to door and hit. I had to adjust that as well + more it won’t let me type
by
Response from YourJELD-WENTeamFeb 26, 2024
Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
    Door was split where they factory mounted the door hinges. Door also not square. Waited over a month from a trash door
    by
    Response from YourJELD-WENTeamNov 30, 2023
    Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
    • Verified Purchase
    Wildly overpriced.
    This EXACT same prehung door. 30”, right hand. White. JeldWen Santa Fe - is literally less than half the price at Lowe’s. Closer to 1/3 as much. Identical product. Insane.
    by
    Response from YourJELD-WENTeamMay 26, 2023
    Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
      Nice Door but No Casing (Frame)
      We loved the door but my carpenter had to add a casing . Which cost me more money. Overall i am pleased
      by
      Response from YourJELD-WENTeamJan 31, 2022
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Recommended
        I spent extra money to have the doors come painted,...
        I spent extra money to have the doors come painted, but painted according to Jeld-Wen and painted according to me are totally different. Painted to me means I won't have to paint them and that was not the case. They came a little better than primed but these doors will have to be painted again to be suitable. Consider that before you buy.
        by
        Response from YourJELD-WENTeamJun 8, 2021
        Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you have additional information you’d like to share, please contact us at 800.535.3936. Jeldwen
        • Verified Purchase
        by
        • Verified Purchase
        Hinges were not properly installed (flush with the door). ...
        Hinges were not properly installed (flush with the door). Had to redo the mortise.
        by
        Response from YourJELD-WENTeamJan 11, 2022
        Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        High quality products...
        High quality products
        by
        Response from YourJELD-WENTeamMar 15, 2021
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        Rating provided by a verified purchaser...
        Rating provided by a verified purchaser
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        Response from YourJELD-WENTeamNov 16, 2020
        Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
        • Verified Purchase
        Looks great and easy to install if you don’t mind...
        Looks great and easy to install if you don’t mind trimming out your own door.
        by
        • Verified Purchase
        Had to order. Door was packaged well. ...
        Had to order. Door was packaged well.
        by
        Response from YourJELD-WENTeamMar 5, 2020
        Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
        • Verified Purchase
        Santa Fe white is actually a few shades from Gray. I would not call it white. Also-- They don'...
        Santa Fe white is actually a few shades from Gray. I would not call it white. Also-- They don't paint the jamb. What a waste of time and money.
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        Response from YourJELD-WENTeamJul 8, 2019
        Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          Quality well built door. All 9 doors arrived in near perfect condition. I would say don't hesitat...
          Quality well built door. All 9 doors arrived in near perfect condition. I would say don't hesitate order JELD-WEN doors. Had some minor issues like missing screws from one of the hinges. But we are very happy with the doors. Well done JELD-WEN.
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          Response from YourJELD-WENTeamApr 14, 2020
          Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
          • Verified Purchase
          • Recommended
          Home Depot notified us that the door was ready to...
          Home Depot notified us that the door was ready to pick up. When we went to pick it up, we found that it was severely damaged and are having a new one made. We feel that Home Depot could have taken a more proactive approach and note the damage at receipt.
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          Response from YourJELD-WENTeamAug 22, 2018
          Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met. We consider customer service to be a top priority, and we take your comments seriously. Thank you for bringing this to our attention, we are always looking for opportunities to improve and will forward this feedback to the appropriate representative. Jeldwen
          • Verified Purchase
          Door installed normally with minimal shimming or adjusting, I'm just...
          Door installed normally with minimal shimming or adjusting, I'm just a DIY guy who finished a bedroom in my basement. Price seemed a little high however for what it is. I just don't see a lot of precise engineering or quality or novelty to justify what these pre-hung doors cost. Then again, maybe it's the cost of the pre-hung concept where you don't have to build out the entire door frame?
          by
          • Verified Purchase
          Nice doors
          Purchased to match the doors installed during renovation/addition to home. These doors are of much higher quality than interior doors sold in the store. Took 3 months to get here due to special order but well worth the wait.
          by
          • DIY
          • Verified Purchase
          • Recommended
          Excellent Pre-hung Door
          This is a really nice pre-hung door. I only gave it four stars on appearance because the door jam molding was assembled poorly. It was perfectly straight from the top down to about twelve inches from the bottom. Then it curved in past the center line of the frame, so that the door can't shut tightly against it. Other than that, it installed easily, and I particularly like the finish on the door.
          by
          • DIY
          • Verified Purchase
          • Recommended
          2 found this review helpful
          awesome doors, fabulous service & shipping
          I absolutely love the look of these doors. 2 out of the 7 doors came and they are slightly warped, but my contractor said they hopefully will straighten out. I too hope for that. Now for the shipping.... the way my product was wrapped to prevent damage and shipped.... TOTALLY PRICELESS. I bet it took someone a good 3 hours to have wrapped my doors in protective cloth, put cardboard on the outside to prevent damage to door frame, stack and screw into the pallet, shrink wrap. I have bragged about this shipment for days now to people and how happy and impressed I am! It shows a lot of care from your company on delivering a good product!!!! Thank you
          by
          • DIY
          • Verified Purchase
          • Recommended
          3 found this review helpful
          Showing 1-18 of 18 reviews