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Customer Reviews for JELD-WEN 32 in. x 80 in. Craftsman Vanilla Painted Smooth Molded Composite Closet Bi-fold Door

Internet #203403283

Model #THDJW160200113

Store SKU #1000366784

  • Bi-fold closet door includes hardware installation kit and knobs
  • A maximum of 1/4 inch can be trimmed from each side of door
  • Bi-fold closet door fits 32 in. W x 80 to 80-7/8 in. H opening

Customer Reviews

  • 3.4
    out of 116 reviews
  • 49% recommend this product
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Showing 1-30 of 116 reviews
Product was Defective
The door is defective (split) out of the box, not a shipping defect but split where a hole was drilled. See photo. After noticing the product had a manufacturer's defect, I should be able to repair this myself, I asked HD if they would discount the product that I have. They said "no" and that my only option is to return and reorder the product (6 week delivery). I'm very disappointed. I also had to go to HD twice to pick up this order that was delivered to the store. They couldn't find it the first time. Hopefully my experience is a one-off.
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Response from YourJELD-WENTeamJun 8, 2021
Thank you for your feedback. JELD-WEN is sorry to hear that your expectations were not met. We consider customer service to be a top priority, and we take your comments seriously. Thank you for bringing this to our attention, we are always looking for opportunities to improve and will forward this feedback to the appropriate representative Jeldwen
  • DIY
32" is very off-centered (image attached)
Not a huge fan of these doors. They're cheaply made but they do the job. Big downside for me was that the 32" model was very off-centered, unlike the product picture which has centered beveling.
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Response from YourJELD-WENTeamMar 25, 2021
Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    1 found this review helpful
    Good style, poor quality
    These doors are mediocre. They offer better aesthetic designs than the less expensive off-the-shelf models. They did arrive at the store a little bit sooner than expected. They get 3 stars, because you don 't have many other options. Just set your expectations low, and you may not be too disappointed. When I opened the item, one of the doors had some minor de-lamination near the top edge between the exterior face and the frame. (see photo) There are some random holes drilled on the top edge that appear to have no functionality for implementation. Maybe they use this holes for factory assembly or painting, but they should be sealed. (see photo) I paid extra for "finished" and the edges are no finished. They have a bit of overspray on them, but you can still see the raw material and in some places the factory info stamping. I realize you don't really see the top, sides or bottom edges, but you do see the edges when the doors are opened. For the $100 extra for "finished" I expected the doors to actually be finished with a nice solid coat of paint. (see photo) The hinges do not appear like the photo. The plates are very noticeable when opened, especially with the poor paint job on the middle edges. They are a bit unsightly when opened. Again, for the price and product photos and description, I expected better quality and more accurate product alignment with the listing photos and description. The track was 36" wide even though I purchased a 32" door. It would have been convenient if they provided the correct size, but I don't have time to deal with trying to get a replacement track on my schedule. I was able to take a angle grinder and cut it to the desired size and drill new holes in it. I understand some wouldn't consider that a lot of extra work to do that, but it's not what I paid for. And if I had a contractor installing this, then I would have had to pay for their extra time and effort. The packaging box also said "36" wide" door which was a bit misleading - especially after waiting almost 4 weeks. I had to open the box and measure the doors to be sure they were the actual 32" wood doors I ordered. This may have played into the 36" wide track that was provided. The provided 5/8" screws for the bottom door jam hinge bracket are a bit of an odd recommendation. The bracket does get screw into the ground, but there're are 2 screws that go into the opening frame, and 5/8" barely get to the framing stud beyond the drywall. Unfortunately, you don't have a lot of other options for stylish bifold doors if you're looking to purchase at Home Depot or other local big box store. Even some of the other local and online retailers use this brand. In hindsight, I may have just got the unfinished option and painted it myself to be sure it was actually finished. I'll probably have to glue the de-lamination as well. I will contact Home Depot and the manufacturer about these issues.
    by
    Response from YourJELD-WENTeamDec 16, 2020
    Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
    • DIY
    2 found this review helpful
    Great doors
    The three-month lead time was a bit of a turn-off but I loved the look of these doors so I went with them for my laundry closet - I am so glad I did! They look so much better than the louvered bi-folds they replaced and they were incredibly easy for me install by myself. Even making minor adjustments to get them level was easy given the included instructions. I am very pleased with this purchase!
    by
      • Recommended
      Took a risk on this given the mixed reviews and long delivery time... door finally arrived yester...
      Took a risk on this given the mixed reviews and long delivery time... door finally arrived yesterday. Product itself looks fine, however the doors came hinged backwards. It is unbelievable that this would not be caught given how silly it looks. I would return the product, but it took almost 2 months just to get this one so I will now be forced to re-hinge the door on the correct side and deal with exposed holes in both panels. Terrible quality control. JELD-WEN: train your employees and maybe inspect product before you ship!? If it's going to take you 8 weeks to make something, do it right!
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      Response from YourJELD-WENTeamApr 4, 2018
      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        15 found this review helpful
        Overall excellent doors. High quality hardware allows smooth movement. Some minor nicks but goo...
        Overall excellent doors. High quality hardware allows smooth movement. Some minor nicks but good condition. Very durable.
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        Response from YourJELD-WENTeamFeb 21, 2018
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        • Recommended
        Looks great! Exactly what the picture shows and built great
        Looks great! Exactly what the picture shows and built great
        by
        Response from YourJELD-WENTeamJan 11, 2018
        We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
        • Verified Purchase
        • Recommended
        When I received the doors, they were damaged. Had to...
        When I received the doors, they were damaged. Had to call the company and sent pictures of the damage. They said they were sending new doors, but couldn't tell me how long it would take to get them.
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        Response from YourJELD-WENTeamOct 4, 2017
        Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your service concerns seriously. If you have additional information you’d like to share, please contact us at 800-535-3964. Jeldwen
        • Verified Purchase
        3 found this review helpful
        They are what we thought they were; and we bought'em anyway!
        Bought two sets. They were clean and unscathed. Easy to install for a newb. They are hollow which means if you rest them on a corner, expect some damage. If you want high quality doors, spend more. If you want something nice to replace some old, dirty louvere doors left by the previous owner of the home, these might be right for you too. Takeaways: 1) don't balance them on the corners. 2) don't expect hollow doors to have the same quality as solid. 3) wife really likes them and hope to replace all our closet doors with these.
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          • Recommended
          18 found this review helpful
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          • Verified Purchase
          by
          • Verified Purchase
          Doors are nice except if you have to shorten them due to height restrictions. The rail in the bottom is only one inch and is MDF not wood. I would like to see at least two inch wood rails in the bottom of the doors so if you need to you can cut to size.
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          Response from YourJELD-WENTeamOct 19, 2023
          Thank you for taking the time to provide this review. We appreciate your feedback. If you have additional information you’d like to share, please contact us at 888-594-3578. Jeldwen
          • Verified Purchase
          by
          • Verified Purchase
          Easy to install and looks great....
          Easy to install and looks great.
          by
          Response from YourJELD-WENTeamMar 20, 2023
          Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
          • Verified Purchase
          They sent us a 36” door instead of a 32”...
          They sent us a 36” door instead of a 32” Door had to return it
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          Response from YourJELD-WENTeamNov 17, 2022
          Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          • Verified Purchase
          Rating provided by a verified purchaser...
          Rating provided by a verified purchaser
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          Response from YourJELD-WENTeamSep 23, 2022
          Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
          • Verified Purchase
          Door arrived with what appeared to be oil stains, and...
          Door arrived with what appeared to be oil stains, and irregular/lumpy edges. Due to the hollow core my contractor was not comfortable shaving off those defects and was concerned paint wouldn't adhere where those spots were. Returned the item; customer service associate was friendly and easy to deal with.
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          Response from YourJELD-WENTeamJun 8, 2022
          Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          • Verified Purchase
          Paint was rough, paint covered hinges, 2 small dents on...
          Paint was rough, paint covered hinges, 2 small dents on inside edges.
          by
          Response from YourJELD-WENTeamApr 28, 2022
          Thank you for your feedback on JELD-WEN. We apologize for your disappointment and can assure you we take your product concerns seriously. If you would like to proceed with warranty on this product, please complete our Online Service Request Form at this link: http://www.jeld-wen.com/en-us/product-support/customer-service/service-request. A Customer Service Representative will contact you within two business days. Jeldwen
          • Verified Purchase
          Heavily constructed doors……looks beautiful as access doors to our laundry...
          Heavily constructed doors……looks beautiful as access doors to our laundry room…….
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          Response from YourJELD-WENTeamApr 20, 2022
          We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
          • Verified Purchase
          Hard to open
          Replaced older with same size 24" inch x 80" Jeld Wen bifold doors. More aesthetically pleasing they are very light and difficult to open. Suggested knob location no help to open or close. If it wasn't for space restrictions I would not use bifold doors.
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          Response from YourJELD-WENTeamDec 13, 2021
          Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
            by
              Poor Quality
              The doors were assembled and drilled incorrectly. All of the holes for the pivot pins are next to the hinges, it was put together backwards
              by
              Response from YourJELD-WENTeamNov 1, 2021
              Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                The description is very misleading. It is not craftsman style,...
                The description is very misleading. It is not craftsman style, not shaker style doors. They are not 90 degree inlay. Its was so disappointing to wait for them for three months and then receive the item that did not work for me.
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                Response from YourJELD-WENTeamNov 1, 2021
                Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
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                    by
                      new hollow core byfold doors
                      doors are very nice looking once painted but are very light duty
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                      Response from YourJELD-WENTeamDec 22, 2021
                      Thank you for your review of JELD-WEN and for bringing this to our attention. We’re sorry to hear your expectations were not met and assure you we take your concerns seriously. We are always looking for opportunities to improve and will send it to the proper department for further review and appropriate action. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                      • Verified Purchase
                      It was just what we had hoped it would be!...
                      It was just what we had hoped it would be!
                      by
                      Response from YourJELD-WENTeamDec 22, 2021
                      We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                        This door was perfect...
                        This door was perfect
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                        Response from YourJELD-WENTeamSep 23, 2021
                        Thank you for taking the time to provide this review. We appreciate your feedback. Jeldwen
                          Very nice looking doors...
                          Very nice looking doors
                          by
                          Response from YourJELD-WENTeamDec 28, 2021
                          We work with JELD-WEN customers every day and are delighted when a customer is inspired to call or write about their JELD-WEN experience. Your kind words offer us encouragement in the way we continue to serve our customers. Once again, we sincerely appreciate the time you’ve taken to provide this feedback. Jeldwen
                          • Verified Purchase
                          by
                          • Verified Purchase
                          • Recommended
                          Showing 1-30 of 116 reviews

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