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Customer Reviews for Electrolux IQ-Touch 25.6 cu. ft. Side by Side Refrigerator in Stainless Steel, ENERGY STAR

Internet #203750511

Model #EI26SS30JS

Store SKU #111543

  • ENERGY STAR Qualified for year-round energy and money savings
  • Tall water and ice dispenser accommodates large containers
  • Icemaker delivers ice made with filtered water & Fast Ice Option

Customer Reviews

  • 3.7
    out of 71 reviews
  • 70% recommend this product
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Showing 1-30 of 71 reviews
This comes as a fixture to the property I bought and I’m must confess, I really like and I’m enjoying the performance of the appliance.
by
    • Recommended
    Had To Replace Fridge Right After Warranty Expired
    I bought this brand because it was rated the highest in reliability. But shortly after its extended warranty expired, it stopped cooling. We had to throw all our food out, a $300 waste. When the repair tech pulled it away from the wall he had me touch the back coils on the heat exchanger. They were cold. They should be warm. He then pointed to the 3 foot vertical rust and ice line on the back metal wall of the fridge. He said I have a coolant leak spraying the inside back wall. It stopped cooling because it ran out of coolant. Because it is an internal sealed system it was not repairable and we had to buy a new fridge. It irks me that friends with cheap fridges have lasted 20 years but this premium brand only a couple of years. If you buy this fridge, set an alarm on your smart phone for a month before your warranty expires and check the back for rust lines. Demand a replacement if you have them. Don't wind up like me.
    by
    • Pro
    9 found this review helpful
    Don’t buy poor quality
    I have had this refrigerator for 5 years and had to replace the ice maker module 4 times it would continue to dispense water and ice and not shut off I will never buy a Electrolux again.
    by
    Response from Online Outreach SpecialistSep 30, 2019
    Hello, Amcguy! Thank you for your feedback! We sincerely apologize for your experience with your appliance. Rest assured, we make every effort to manufacture quality products and your concerns have not gone unnoticed. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
      Wonderful Refrigerator!
      I purchased this refrigerator in March and I am so happy with it. My favorite feature is the water filter because the ice and water taste amazing! I love the digital display informing me when something isn’t quite right. Electrolux has a great warranty also.
      by
        • Recommended
        Works great!
        No complaints at all, very satisfied with this product. Plenty of room and drawer controls work great.
        by
          • Recommended
          Awesome Fridge
          I bought this a month ago and it has been awesome, super quiet and efficient
          by
            • Recommended
            Good buy for money
            Everthing is fine except the doors will not align.
            by
              • Recommended
              Great fridge
              I am very happy with my Electrolux. I like its look, the roomy, easy access interior, the shelves, drawers, door shelves. Only 1 thing I don't like. Its loud, noisy gurgling every few minutes. It seems that with the many advanced features, there would be a way to minimize this noise.
              by
                • Recommended
                Nice refrigerator
                This was in my Lennar townhouse when I purchased it.
                by
                  • Recommended
                  Great/Awesome
                  Best Fridge I have ever owned not one does it have plenty of room but it is the perfect product for a new home with great style
                  by
                    • Recommended
                    Overpriced unreliable
                    This appliance was in my house when I moved in. The house was built in 2014. So 4 years old? It quit working in August. Unrepairable. I had to get a new fridge. The ONLY reason I got another one is because the range and dishwasher is the same brand.
                    by
                    Response from Online Outreach SpecialistSep 19, 2018
                    Oh no, Skmoney! I sincerely apologize for the issues you experienced with your appliance. While we strive to produce quality products, there are occasions when even the best appliances may malfunction. We do appreciate your loyalty to our brand by giving us another chance. If you ever need any assistance, please contact us directly at 1-877-435-3287 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi
                      Makes a lot of noise
                      This fridge is brand new and makes so much noise. stops making ice for no reason at all. not my favorite product.
                      by
                      Response from Online Outreach Specialist Sep 11, 2018
                      Hi CToney627! Thank you for taking the time out to provide your feedback on your purchase. We understand that some sounds on your refrigerator may be a little vexatious. Your refrigerator may make many sounds, such as snapping, clicking or humming; which are a part of the normal operations. Also, if your ice maker stops producing ice, we do recommend checking the water filter and ensure that it has been changed within the 6 months. If you experience any unusual sounds that do not seem normal and continue to experience ice matters, please contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Kindly- CiCi
                        Didn’t work right out of the box! The power fail...
                        Didn’t work right out of the box! The power fail alarm was going off and the water dispenser doesn’t work! It sounds like it was assembled in Mr Magoos basement. And they left it. Had a homedepot employee call me to tell me the delivery guys shouldn’t have left it if it wasn’t working.
                        by
                        Response from ElectroluxExpertAug 22, 2018
                        Hi Sk! We apologize for your experience with your refrigerator and any inconvenience it has caused you. If you still currently have the refrigerator and need assistance, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. –CiCi Electrolux
                        • Verified Purchase
                        Works great, and looks great!
                        Bought this side by side refrigerator and freezer, with water and ice dispenser, and are very pleased.
                        by
                          • Recommended
                          Really cool features!
                          I bought this on father's day, and i have no complaints.
                          by
                            • Recommended
                            Great features!
                            I bought this a month ago and I'm so glad I did...
                            by
                            Response from Online Outreach RepresentativeApr 20, 2018
                            Hiya, RussDrummey. We’re gladder that you purchased this awesome fridge as well! Those Sliding SpillSafe® Glass Shelves are a lifesaver at times. Thank you for the rating and review! Best- Derrick
                              • Recommended
                              Execellent choice
                              My Wife and I looked at a great variety of brands and models before we made our purchase. The Electrolux had the features and space that best fit our needs. Since the purchase we have decided that the decision we made was the best. Very happy with our choice and would recommend it highly
                              by
                                • Recommended
                                Came with new home purchase
                                Works great! All internal features well ordered and function well.
                                by
                                  • Recommended
                                  5 Star Review
                                  Rating provided by a verified purchaser
                                  by
                                  • Verified Purchase
                                  Terrible quality control
                                  Electrolux has been very dissapointing and I wouldn't recommend this brand to anyone. I wish I made a different choice.
                                  by
                                  Response from ElectroluxExpertAug 22, 2017
                                  Hey Freshair50, sorry to hear how disappointed you are with your refrigerator. We would like to see how we can help restore your faith in our brand and service. Please contact us directly to discuss your situation further. -Jennifer Electrolux
                                    No room and freezes food!
                                    This was in our home when we purchased it brand new. I am not a fan and would love to upgrade to a French door Electrolux!! Zero space and freezes a lot of our food in the refrigerator even when turned to 39degrees. Bummer!!
                                    by
                                    Response from Online Outreach SpecialistJul 13, 2017
                                    Thank you for your valued feedback, HeatherMcC42. Your input is extremely important to us and will be carefully reviewed when determining how to accommodate both current and new consumers. -Jennifer
                                      Not happy!
                                      We purchased Electrolux appliances for our kitchen 7 years ago. Each one has been worked on two or more times. We are now having to replace our side by side due to a strange liquid substance oozing from the seal around the ice/water dispenser. It is taking the paint off as it oozes down the front if the freezer door.
                                      by
                                      Response from Online Outreach SpecialistJun 5, 2017
                                      Oh my goodness! Carrots, I can only imagine the frustration you and your family may be feeling. After intensive investigating, we have found there is no substance used in the manufacture of your refrigerator that would “ooze” as you have described. And to take off the stainless steel (as this model is not painted), is quite unexpected. Please reconnect with us directly, at your earliest convenience, we would like to hear more about your experience. Your Electrolux lady, Ruth
                                        Nice features - got with my new home!
                                        Nice refrigerator. Only issue is the ice and water dispense could be a little less wide when dispensing.
                                        by
                                          • Recommended
                                          Love it
                                          Love it it is sleek well built and a big plus for the home I know it will last a long time
                                          by
                                            • Recommended
                                            I am very pleased with my Electrolux Refrigerator. It was easy to install, directions are easy to...
                                            I am very pleased with my Electrolux Refrigerator. It was easy to install, directions are easy to read, and I feel that this refrigerator meets my needs and then some. Truly a top of the line, and worth every penny.
                                            by
                                            Response from ElectroluxExpertMay 11, 2017
                                            Good morning, Lyn! We are so thrilled to hear how well your latest purchase is working out for you and your family. We hope you continue to enjoy for many years! -Jennifer Electrolux
                                            • Verified Purchase
                                            • Recommended
                                            Very disappointed
                                            We purchased this model approx 4 yrs ago, shortly after purchasing the ice maker needed to be replaced and have had problems ever since. Now after about 4 yrs it stopped working 3 days before Christmas and has ruined the entire contents ! Would never purchase another Electrolux appliance nor would recommend it to others
                                            by
                                            Response from Online Outreach SpecialistJan 9, 2017
                                            On behalf of Electrolux, I would like to apologize for any frustration and inconvenience this has given you and your family, Pod4468. This is absolutely not the experience we wish upon any of our consumers. I regret that these matters have caused you to lose faith in the Electrolux brand. Should you have any questions, please reconnect with us directly, by calling our Customer Engagement Center at 1-877-4ELECTROLUX (1-877-435-3287) for assistance. The hours for the Customer Engagement Center are 8am to 8pm Monday through Friday, and Saturday 9am to 6pm EST. Your Electrolux friend, Ruth
                                              Great Buy
                                              We purchased All Electrolux Appliances to showcase our new kitchen.
                                              by
                                                • Recommended
                                                Disappointed
                                                After the refrigerator was delivered a week late the first problem was the chill drawer was running between 20-24 degrees and freezing everything in the drawer. We called service and it was determined that this was common but no recall was ever issued. The service guy called the tech service dept. and they told him to get some caulking compound and that was their fix. The next issue was the drawers in the fridge. To take the drawers out the book tells you to use a screw driver which is impossible because there is no room. The service guy showed us how to remove the drawers. Note the normal drawer In most refrigerators can be pulled out and raised up and out they come. Not these drawers. You have to hold the drawer and put pressure on the little tab and struggle to get it to come out. If you have any arthritis in your hands this is impossible. Being in our mid to late 70's we need to call service to remove a drawer. Next the ice maker was leaning on one side so the service guy bent the frame and that fixed that problem.. Truthfully if we could have returned this refrigerator we would have done so immediately. Electrolux does make a model which has its own temp control on the chill drawer. The model also has drawers which are easy to remove. If we had known about this model we would have purchased it. I told customer care I would trade it the model we have for the other on and they laughed at me. Sorry folks, I was serious about that.
                                                by
                                                Response from Online Outreach SpecialistNov 8, 2016
                                                Hey jimbo chicago, I am sorry to hear about your disappointment with the refrigerator. I want to personally thank you for sharing your important quality and design concerns. Your voice matters to us as we constantly strive to be the best home appliance company in North America. We thank you for your willingness to share your opinions and for your personal contribution in helping us to better understand and meet our customer needs going forward. Quality tests are continually conducted to provide the consumer with the best appliance possible in the industry. Each consumer may choose from a wide variety of appliances, each built to provide a quality product and various features to best suit their needs. If you have any questions, please do not hesitate to reconnect with us directly. Your friendly Frigidaire lady, Ruth
                                                  Electrolux side by side review
                                                  Nice design. Water in door feature is nice for keeping items inside cold. Ice maker works well and I love the temperature feature.
                                                  by
                                                    • Recommended
                                                    Poor fro the beginning
                                                    This came with my Lennar new home. It will not level. The floor has been replaced and yet it still will not level. Also, it does not get cold enough, the doors do not match up and the water comes out room temp. Bad, bad, bad experience. No less that 8 tech have been here and nothing makes it level or perform well. Nobody will read this and nobody will help I am almost certain. Very, very disappointed.
                                                    by
                                                    Response from Online Outreach SpecialistSep 28, 2016
                                                    Jim M, thank you for taking the time to share your review with us. We certainly hate to hear about your refrigerator. After further review, it appears service was out on Sept. 8, to restore your refrigerator back to working condition. Please do not hesitate to reconnect with us if you should have any additional question. Thank you, Jennifer
                                                      Showing 1-30 of 71 reviews