Customer Reviews for Electrolux IQ-Touch 21.93 cu. ft. French Door Refrigerator in Stainless Steel, Counter Depth

Hi, Moose707! Thank you for sharing your experience. We're sorry to hear you've been having so much trouble with your refrigerator! Though the refrigerator is far out of warranty, we would be happy to help wherever we can! Parts and repair information should be available through our customer service team, and you can also view a parts manual at the following link: https://www.frigidaireapplianceparts.com/models/refrigerator/electrolux/id836207/ei23bc35ks3/. If you would like further assistance, feel free to reach out to us by Live Chat on Electrolux.com or by phone at 877-435-3287 Monday through Friday, 8:30am to 8:00pm EST at your convenience. Best, Ashton

Hello Gunner1. Thank you for taking the time to reach out to us. In the event of a power failure some modes may be turned off until the alarm is acknowledged. However, as soon as power is restored the refrigerator is designed to start cooling again. Should you need assistance or like to speak with us in more details please give our team a call. Our team may be reached by calling 1-877-435-3287 Mon - Fri, 8:30am - 8pm (EST) Kindly, Anna

Hi, Regretful Buyer! I can imagine your concern. We would like to gather more details regarding your experience to see how we can help. Please reach out to us directly at 1-877-435-3287 M-F from 8a-8p or Sat from 9a-6p EST. ~ Brandi

Oh no! Dave61, I truly regret any frustration and inconvenience this matter may have brought to you and your family. Our records indicate you are in the middle of a service call with Electrolux Branded Service (855-224-4987). I have confidence our authorized service provider will work diligently, utilizing all our resources to restore your appliance to optimal performance, including contacting our Factory Technical Information Department for assistance if needed. Hoping to regain your confidence and trust. We are here for you. Your Electrolux lady, Ruth

Oh no! JerryB, I truly regret any frustration and inconvenience this matter may have brought to you and your family. This is not the experience we expect our consumers to have. While I am sad that your refrigerator needs a service call so soon. I am however, glad that the matter is being addressed by your warranty coverage. I have confidence that our team of authorized service providers will work diligently utilizing all available resources, to restore your appliance to optimal performance, including contacting our Factory Technical Information Department if they need assistance on the repair. Should you have any questions, please do not hesitate to reconnect with us directly by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). We are here for you. Your Electrolux lady, Ruth

Oh no, Mike! I hate to hear you are having trouble with your icemaker! If you have not changed the filter in the past six months, please do so. Also, make sure the freezer temperature is set between -2 and 5 degrees and the door closes properly. If these suggestions do not help, please have the technician contact us directly for additional assistance. ~ Brandi

Yikes! Anne J, I am glad to hear you are enjoying your new refrigerator. Most stainless steel is not magnetic, like our appliances that have nickel in the molecular structure (like yours). Please be on the lookout for an email from me with information for you. Your Electrolux lady, Ruth

Pack1146, welcome to the extended Electrolux family. I am glad to hear how pleased you are with your new refrigerator. Should there be anything we can assist you with, please do not hesitate to reconnect with us. Please call Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 1-877-4ELECTROLUX (1-877-435-3287). Your Electrolux lady, Ruth