Hello BK77,
We do apologize for the delay in shipment but we can assure you that this item is designed for its intended use. We stand 100% behind our product and because we do, we offer a one year manufacturing warranty against any manufacturing defects. This is our way of standing by our product and ensuring that our customers are completely satisfied with their purchase. Our customers come first!
Please feel free to contact us with any further questions or concerns. Our phone number is 1.866.771.2663 and we are available Monday through Friday from 8am to 4:30pm PST.