Product looks great and install was fairly easy, however scratches very easily and some edges ch...
Product looks great and install was fairly easy, however scratches very easily and some edges chipped during install. Used cheaper engineered hardwood a few years ago and it has held up well. For the price of this product I would expect it to do as well or better than cheaper product. One week after installing, already concerned how it will look in the future.
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Response from THD-CSDec 21, 2016
Dear Valued Home Depot Customer, thank you for taking the time to review our product. It is our responsibility to ensure we are providing quality products. Anytime a problem has been encountered we want to get involved and resolve the difficulties the best we can. This product has a veneer thickness of, 1.5mm with a plywood core. Which makes this durable for every day foot traffic and is protected by 9 coats of UV cured aluminum Oxide. To ensure your concern is properly addressed, please contact our Technical Department at 877-630-1800.
Verified Purchase
Oct 8, 2012
Poor performance WILL NOT withstand normal wear
Have had flooring one year and this flooring scratches too easily, dents and molding pieces peel and chip. See attached pictures.
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14 found this review helpful
Nov 7, 2018
Looks great, yet they aren't that tough against abrasion. I...
Looks great, yet they aren't that tough against abrasion. I placed self sticky felt pads on most of our furniture and try not to move it too much.With carpeting one can slide furniture easily, yet with the Hand Scraped Maple it's always a challenge.I'm committed to the HSM now of course because it's in several rooms, yet I'd think twice before I'd purchase it again.
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Verified Purchase
1 found this review helpful
May 1, 2018
Love it!
Love it!
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Verified Purchase
Mar 6, 2018
Easy to instal.l Locked together with no glue squeezing out...
Easy to instal.l Locked together with no glue squeezing out (if installed properly) Cut well with no splitting
Very good overall look
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Verified Purchase
Nov 29, 2016
Product met my expectations
Product met my expectations
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Verified Purchase
Recommended
Jun 27, 2016
Downstairs wood floors
I started this project 3years ago. Each time I ordered enough to do what was needed and every time I have reordered the wood it all matched!!!
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DIY
Verified Purchase
Recommended
Feb 1, 2016
Heartbroken that we spent so much money on this.
We purchased this for our home which will become a rental home this summer. We bought enough for 3 upstairs, low-traffic bedrooms and a hallway. We have solid, real hardwood downstairs but wanted to save some money and at the time, this was cheaper. It's awful. We haven't even finished installing it and there are already scratches and scrapes and tears that expose how Not Real this "engineered" hardwood is-just from furniture being moved back into place (even with the pads on the bottom!). Unless you have no kids, and basically walk around on egg shells and never move your furniture, this isn't the flooring you want to spend money on. Go for the real thing so when you scratch it up, you can sand it down and refinish it. Either that or go with carpet. This flooring had scratches and tears within HOURS of installation. It's going to need to be replaced before we try to sell the house in a few years. I don't know how you feel about putting hard floors down, but my idea was that with renters, they wouldn't have to be replaced as often as carpet. Well, with this flooring-you will probably have to replace it sooner because you can't clean out the rips and tears, and it's not wood, you can't fill them in and sand it down and blend it with the surrounding laminate. We're returning what we have left and carpeting the bedroom we haven't installed in yet. Don't do this to yourself. Get real wood.
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DIY
Dec 5, 2015
Avoid spiked heels!
Make sure if you install this wood to tell people to take shoes off. High heels where the nail to the heel is exposed can cause serious damage.
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Jun 7, 2015
Awesome "wood" flooring
I installed this floor about 5 years ago in my house. Their is a lot of traffic and yes, they're are scratches and dents. And yes, it does creek when walked on. But one thing to remember is, it's a wood floor. It expands and contracts with the temperature and humidity. It's wood, of course it's going to scratch and dent. If u don't want to deal with any of that, get yourself tile that looks like wood! I think the more scratches and dents it gets the more character it gets. But, I would recommend getting a good quality vapor/ sound barrier. All in all I love it and would do it again. Only wish the made tread and risers for staircases.
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Recommended
Jan 19, 2015
DO NOT BUY
Absolutely AWFUL. Scratches and dents any time something even lightly touches iy.
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3 found this review helpful
Sep 23, 2014
Scratches EASILY & VERY POOR Warranty
I would NOT recommend this floor to anyone. Scratched the first day we move a waist high cabinet back that was on cardboard. I have scratches through out the kitchen that are very noticeable. I bought this because of the 55 year warranty that they do not stand behind & never even offered the putty or pen to help resolve the problem. I hope I never have to replace my stove or refrigerator because I'm sure it will be worse!!!!! PLEASE do NOT buy this floor because you will NOT be happy!!!!!! I would not even rate this with one star!
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2 found this review helpful
Aug 2, 2014
very prone to scratches
Looks great out of the box, but absolutely torn to shreds by any kind of pet (scratches, deep grooves, etc).
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1 found this review helpful
Feb 19, 2014
Looks Great but the Finish Marks Easily
Let me start by saying this product looks fantastic and was really easy to install. I've done hardwoods before but this was my first engineered installation. No issues on the install at all.
My only complaint about the flooring is that it seems to take a mark pretty easily. For the most part they were easy to bring back using steam and a cloth. Just a little bit of a pain though. The product would probably benefit from a thicker clear coat.
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Verified Purchase
Recommended
1 found this review helpful
Aug 13, 2013
Quality was outstanding easy to install finish is beautiful
very good quality color uniform shipped within 7 days definitely would buy again
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Pro
Verified Purchase
Recommended
3 found this review helpful
Jul 2, 2013
easy to install, durable
Overall the installation went very well. There were some imperfections in these Chinese-made engineered flooring pieces, with occasional imperfections in the surface where the sedona red stain was exceptionally dark. In addition, as mentioned in other reviews, the lengths are not truly random, but of a few fixed lengths, so you have to work a bit to make sure that you end up with a overall astheticly pleasing pattern
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Verified Purchase
Recommended
4 found this review helpful
May 25, 2013
Looks good, but noisy and scratches too easily
Looks good, but creaks when you walk on it, and scratches way too easily. The rating of a 3 on hardness for a floor is misleading and disappointing.
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DIY
3 found this review helpful
Mar 12, 2013
Beautiful!!
I have never laid wood flooring. It was easy. Just make sure and take your time and have a sharp saw blade. It turned out beautiful.
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DIY
Verified Purchase
Recommended
2 found this review helpful
Aug 23, 2012
Great new floors
Love the floors, had them installed 6 months ago and still looking great. However, a warning on the stair nose molding -- the color does not match the flooring.
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7 found this review helpful
Feb 10, 2012
Good for the Money!
I've been installing this in my 300 sq ft living room over the past week or so and i'm very please with the results. Easy to install, i recommend spending the money on bostitch's 18 gauge engineered flooring stapler. Not all the boards are perfectly flat, but that's what the tongue, grooves and staples are for! i haven't had to discard any boards expcet for a few i miscut. In sunlight there are some ridges, but doesn't look bad. I'm planning to install this throughout the rest of my house.
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Recommended
9 found this review helpful
Sep 25, 2011
Poor cosmetic outcome
though the installation was relatively simple, we were extremely disappointed in the final outcome. We discarded any warped pieces-perhaps 5% -10% of the delivered boxes. We installed over a dismal weekend, since we were homebound. Once the sun reflected through, the poor quality was evident. In each piece there appear to be parallel elevations.
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13 found this review helpful
Jun 25, 2011
Good value
Good product for the price. Looks great in my kitchen/family room.