Customer Reviews for American Standard H2Option 2-piece 1.6 GPF Dual Flush Round Toilet in White

The toilet worked fine the first two years. Then it started to require a double-flush once in a while. The frequency of double-flushes kept increasing until it was necessary every time. Now it has to be flushed three or four times and still might not empty the bowl. There doesn't seem to be any flushing force. I don't think that the flush valve is working at all. It's gotten to the point that we don't use it any more. We expected more for the price we paid.

I bought two of these--one for my business and one for home. The business model has worked perfectly and has received many compliments. The home one has a problem that I haven't been able to fix yet. It runs continually because the mechanism that should stop the filling gets stuck. Seems like it should be an easy fix, but it hasn't been so far.

I purchased 2 toilets one month ago.There were minor problems with both units but customer service resolved the problem. They work great and use very little water. 

In an effort to reduce our footprint on the environment, we decided to update our two older toilets (circa 1986) with these beauties. What a treat! Build quality, function, style. It's all in there and it's all good.

This is was a great purchase. We had an old toilet before and it took forever to stop running, this one is done in no time.

I bought this one for a small bathroom. the size is great and I love the style. There are two buttons for different water amount of water. It uses very little water. it is still new and I have not put into a lot of use.

I replaced two toilets in my home with these. I am more than certain the water savings will make up the cost pretty quickly. I've had them almost a year and they are still working great - no problems with the buttons for flushing at all.

This toilet has reduced our water bill. It flushes the first time, every time, liquid or solid. I would definitely buy this one again.

it is a pretty good one for home use, I just get my bathroom remodel. Nice and quiet, only con it have is when you do the big flush, you need to hold the button down till it completed the flush. otherwise, good product to get for your toilet!

We have only one bath for a family of four, so it has to perform well. A friend has this toilet, and recommened it. Easily installed it myself after dinner one night. Love the dual flush feature from an environmental standpoint, and also as a better fit for a septic system. I find the low water use button handles most needs, and don't really use the standard flush. Have had it for a month with no problems. Flushes clean, no leaks, hasn't clogged, refills quickly. Would highly recommend.

It was easy to install and works great.

The lid wables so I put buttons and it does not wable any more

This toilet works perfect every time, has never had a incomplete flush. I have both the round and elongated front, both perform flawlessly. If you want a dual flush toilet than buy this one, best value out there period.

This unit was an easy install. Simple flush adjust. Works great! Has one of the highest ratings on the MAP toilet testing website for a dual flush system. Also the price is reasonable.

Many low volume (6L) flush toilets require frequent cleaning because the water area in the bowl is too small. This frequent cleaning eliminates any water savings achieved by low volume flushing. This toilet flushes well AND has a large water area that helps keep it clean. A fully glazed, large diameter trap and a special interior glaze both help it work well and stay clean.

Installs easily and works great. It had a small footprint, great for any smaller bathroom. I was looking for a round front, high 'MAP' test score, and this toilet fits the bill.

Great product, installation a breeze, splash area generous, siphonic action very good as well as the dual flush capability. Warranty excellent. The only grips I have are minor and span many manufacturer brands. The bolt caps for the base were too small, probably more of an issue with the flange that was purchased but still annoying. A separate height ring would have been nice for this situation. Also, another small gripe. Why do manufactures not spend the extra $0.05 and provide brass bolts and nuts for the tank. The ones that are supplied are always prone to rusting when condensation accumulates which makes maintenance difficult.

I'm a woman and 1st time toliet installer...the directions were plane and simple and easy to follow so I didn't have a problem installing...I just put it in and it is working great

NO SPECIFIC INSTRUCTIONS ON HOW TO MAKE FLUSH VALVE SETTING ADJUSTMENTS, OR HOW TO ADJUST OVERFLOW TUBE WHEN IT IS BELOW THE REQUIRED WATER LEVEL.

I was disappointed when we unpacked the toilet to find the gasket and bolts missing. Thank goodness I had a plumber who new what to do. Also the cap spray was missing. I had to e-mail Anerican Standard and tell them that when flushed it was spraying all over the place. They sent out a cap spray.The bathroom is being remodeled so can't comment on the function. Hope it is not a disappointment.

Wanting to save water....great product so far

Installation was straightforward. H2Option has pretty strong flushing power. It flushed everything we dumped in so far. There are 2 minor problems. (1) The tank splashes water out during refilling when the lid is open. This can be fixed by closing the supply valve a little. (2) You need to press and hold the button for 2 seconds in order to get a proper flush.

LIKE & EASY USE & ISTALLATION ALWAYS LIKE THIS PRODUCT

The only drawback I find with this product is that the 'flush' button must be held down for about 2 seconds to get a proper flush, regardless of whether it's a half or full flush. If my unit doesn't get a complete flush cycle, the bowl doesn't refill completely, and the 8" x 9" water surface is one of the advertised features of this model. If this tiny glitch is normal, it would be good to mention it in Section 12 of the installation instructions.

Very simple to install - just slap a wax ring around the hole (WHICH MUST BE PURCHASED SEPARATELY), set it into place over the hole, and press it down getting the bolts to stick up through the base screw holes. Use the plastic washers under the nut - as this is the base that the cap snaps over. (Unless your bolts are just barely too long as in my case - at which time a little silicone was used to hold the bolt hiding caps in place.)Put the "spud gasket" over the bottom plastic tank connector, and place it into the mating bowl position. Push the included "bullet gasket" into the tank holes, and then the two bolts through these. Use the washer nuts and the handy nut tightener included to attach the tank and get a good seal with both the spud gasket and the bullet gaskets. (I like to tighten a little of one side, do an equal amount of the other side, and keep going back and forth - so that the gaskets get compressed slowly and evenly.) Again, with the special tool I only recommend grasping the tool and tightening by hand. The bowl has a positive ceramic stop in back, and as you tighten, the space gap in the front between the bowl and the tank gets smaller. (I left about a 1/16" gap that was equal across the front to compress the gaskets and to avoid over tightening.)The last step is to simply connect the water supply to the connector sticking out of the tank. [...]That's it! The kids (and adults) have fun picking the flush volume and it is now the most widely used toilet in the house.If it wasn't for the cracked water connection [...] I would have given this a "5" rating.I'm already waiting for my next 10% off coupon, and will be replacing the upstairs bathroom with the same unit.

Every toilet I have repaired/replaced has always leaked at the tank and bowl bolts. Why are the washers not larger in diameter?

the only negative thing about the toilet is the cheap feel and look of the dual flush buttons. other than that the toilet works wonderfully. the low flow flush is stronger than some single flush toilets i've used. so pleased with the operation of this toilet that i will be installing one in the customers main bathroom and replacing the so-called low flow toilet (that requires two flushes to clean) in my house.