Thank you for taking time to review our Jamestown Lay-in Ceiling Tile in Clear. I apologize that our tiles did not fit all your installation needs. The product is a custom made to order tile, something we do not carry in stock, so does have a 3-4 week lead time to custom make and ship the product. If you are still experiencing issues with your order please feel free to contact our customer care team at 800.434.3750. Thank you.