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Customer Reviews for Frigidaire Gallery Top Control Dishwasher in Stainless Steel with Orbit Clean

Internet #203517408

Model #FGHD2465NF

Store SKU #417889

Customer Reviews

  • 3.4
    out of 230 reviews
  • 59% recommend this product
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Showing 1-30 of 230 reviews
Terrible from day 1.
We have had this dishwasher for about a year and a half. 1) First problem is it truly doesn't clean well. We pretty much hand rinse every dish before putting into dishwasher or the food will still be on the dish after its completed washing. To be fair, this is how every dishwasher I've ever owned has performed (have to wash before washing). 2) Secondly, normal sized plates are too big for the dishwasher's spinning arm to freely spin. We learned that we have to flip the plates in the opposite direction (opposite of the product design) for the middle sprayer to work. Otherwise, it will just hang up on any tall object and nothing gets washed. The same holds true for the top sprayer. See pictures I'm attaching. 3) If you failed to properly load the dishwasher so that all the arms can spin freely, you will wake up with puddles on your kitchen floor. There is obviously a defect in the door that allows water to escape when improperly loaded. My 7 and 9 year old kids often have the chore of loading the dishwasher, so proper loading techniques often get overlooked. I'm ok with a little crust on a dish or two because they didn't rinse before washing, but the water leakage problem is too much. I'm going to put this one on Craigslist and buy another brand. I'd recommend you stick with a reviewer like me that has lived with this unit for 1.5 years. Don't get this. You'll be sorry. NOTES: assuming the pictures I'm providing come through, notice how just a slightly too tall spatula stops the sprayer arm..even though careful attention was made to reverse the plates. One little slip-up and you're either scrubbing crustys or mopping your floor.
by
  • DIY
8 found this review helpful
Frigidaire Gallery 24 in. Top Control Dishwasher
Spent almost $500 for this dishwasher but I expected it to last more than 2 1/2 years. Then the circulation pump quit working ~ replacement pump price- $137.50 / circuit board timer - $78.40 for the parts then add a $75 service call for a technician to determine the problem, then add his labor and you could have nearly bought a new machine. An extended warranty purchase would be my recommendation if you are going buy from Frigidaire. Personally, I don't have $500 to shell out for a dishwasher every 3 years.
by
    10 found this review helpful
    Washes Dishes
    The dishwasher works great. Cleans dishes well and the price was right. Only problem was the discharge hose was not a tight fit on the outlet port of the garbage disposal. Needed a clamp to tighten this up, easy fix. Not sure if it was a problem with the outlet hose or the inlet port though.
    by
    • DIY
    • Verified Purchase
    • Recommended
    7 found this review helpful
    Shhh, the baby's sleeping.
    Oh my, this thing is quiet! I almost didn't know it was running. It sounds like rain on a window, not dishes being washed. Speaking of washing, it does wash really well. I've loaded this dishwasher up as full as it gets and on the normal time and the scour setting, dried leftover bits of food were no problems. I have to use the hi-temp dry setting to get things really dry, and it works quite well. This is a classy looking dishwasher with the controls on the top. It has a display on the front that estimates time based on how dirty the dishes are. I'm not sure how accurate it is, but it's nice to see a countdown. Overall, it's got good features at a great price.
    by
    • DIY
    • Recommended
    23 found this review helpful
    Meets most of our expecations
    This dishwasher meets most of our expectations. It cleans the dishes well, even when they are not rinsed thoroughly. It is not as quiet as we would have expected, and the dished never seem to be thoroughly dry even on the Sahara Dry setting.
    by
    • Verified Purchase
    • Recommended
    11 found this review helpful
    I can never recommend anything Frigidaire again!
    Non-stop problems with this dishwasher. Randomly works when it feels like it. Same “PF” (power failure) message when it doesn’t work. Had the circuit and household wiring checked even. This thing isn’t worth a dime.
    by
    Response from Outline Outreach SpecialistJul 2, 2020
    Hi, cgarverick! Thank you for your feedback! We sincerely apologize for your experience with your dishwasher. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. -Katrina
      Worst dishwasher I’ve ever owned
      How much do you actually have to spend to get a decent dishwasher? Doesn’t clean well, even with required rinse aid. Spray arm wobbles and inhibits movement of lower tray. I’ve never before had to clean a dishwasher. This model requires monthly cleaning of the glass trap and surrounding area. Spray arm has now fallen out during washing and melted itself. Unbelievable. Now I can’t even find a parts manual. Don’t buy!
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      Response from Online Outreach SpecialistMar 30, 2020
      Hello Cathiek2. We are terribly sorry to learn that you have not had a satisfactory experience with your dishwasher. Our team is here to assist you with any parts you would like to review. Please be on the lookout for an email from one of our team members soon. Should you want to contact us in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
        Repair Guide
        The unit wont start and an error code about the vent not closing but I can't find any info on how to fix or replace the part. i changed the latch and the control panel and still nothing.
        by
        Response from Online Outreach SpecialistJul 18, 2019
        Hello Moosebum. We do apologize that you have had this concern with your dishwasher. I can certainly understand you would like this matter resolved. The error code "uo" indicates that a failure with the vent fan has been detected. We would recommend having a service technician out to inspect/repair the dishwasher. At your convenience, please reach out to our customer service team to discuss further. Our team may be reached by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindly, Anna
          bad product.
          it came with the house we bought last year (May 2016). the owner said its brand new. since we had it, its always having problems including top buttons not working. always breaking down
          by
          Response from Online Outreach SpecialistDec 26, 2017
          Hey kevin123, thank you for sharing your concerns with us. Please do not hesitate to contact us and we will be happy to review your situation and see where we can help.
            Detergent and Rinse Aid Dispenser Failure
            Intermittently my Detergent and Rinse Aid Dispenser won't unlatch fully and the detergent pod will remain in the dispenser chamber. Replaced Detergent and Rinse Aid Dispenser with new and still fails!!! No options?
            by
            Response from Online Outreach SpecialistAug 7, 2017
            Oh Wow Tommy! I hate to hear of your events with your dishwasher. In researching, I was unable to locate any service request or recent contact with us. We would definitely like to assist you with taking care of any concerns. Please contact us directly at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. Best- CiCi
              just ok
              not 5 years old and dead keeps giving the p f code mean control pad is dead or board is
              by
              Response from Online Outreach SpecialistFeb 13, 2017
              Hey Gulaz, a PF error code means there has been a power failure. Please check the house wiring, and perform a reset. Go to your breaker box and interrupt power to dishwasher for 3 minutes, and then reapply the power. This should reset the controls and may bring your dishwasher back into operation. If this hasn’t helped, or you need assistance, please reconnect with us directly by calling Mon-Fri, 8a-8p EST or Saturday 9a-6p @ 877-435-3287. Your friendly Frigidaire lady, Ruth
                Not happy
                Bought dishwasher 2 years ago and pump went out. Come to find out my model is discontinued. Can't find part to repair so I have to buy a new dishwasher. It will not be a fridgedaire. Very disappointed.
                by
                Response from Online Outreach SpecialistJan 26, 2017
                I'm really sorry to hear of your encounter with your dishwasher, Kellb032. We would like to review your account for any available options. Please connect with us via email at socialcare@frigidaire.com to further assist you. Kindly, Maggie
                  Poor qualiy Hinges
                  [This review was collected as part of a promotion.] I have had this unit for three years and the door hinges have broken twice, again this morning. Unit works OK, but as with my Fridge, terrible quality parts (fridge has had issues three times already). I would not purchase these again, price is related to quality I must assume.
                  by
                  Response from Online Outreach SpecialistJan 4, 2017
                  Hey Plantation Paul, thank you for sharing your experience with us regarding your dishwasher. We certainly apologize for the inconvenience with the hinges. If you need assistance locating the part, please feel free to contact us directly at 1-800-374-4432. Kindly, Jennifer
                    Piece of junk
                    We have owned this unit for about 2 years, performance has been mediocre and the final straw is now it has stopped working. We have the entire gallery series in our kitchen and I have realized what a mistake it was to go with frigidaire overall.
                    by
                    Response from Online Outreach SpecialistDec 28, 2016
                    Oh no, Jeff G! I would be upset as well if my dishwasher stopped working. I would like to ask that you to reach out to our care team in hopes you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you can have your full mailing/physical address, phone number along with your dishwasher's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. We are eager to speak with you and restore your confidence in our and brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
                      Disposable Junk
                      Bought the Frigidaire Gallery dishwasher2 years and 4 months ago fro a new home. Pump went out at 2 yrs 4 months then panel bad 1 week later. This product is made to be disposable shortly after the warranty goes out.
                      by
                      Response from Online Outreach SpecialistDec 9, 2016
                      Hello Bush Bear, thank you for taking the time to share your recent experience with us. Please contact us directly, we would like to learn more about your dishwasher. Thank you kindly, Jennifer
                        Piece of Junk
                        My wife and I bought a newly constructed home 1 1/2 yrs ago and it had Frigidaire appliances throughout. Everything else works fine, except this POC dishwasher. It will never finish running its cleaning cycle. Sometimes the dishes are clean and sometimes they're not - and they're never dry! I might as well wash everything by hand since I have to hand dry everything. And of course, the warranty doesn't apply because we were not the original purchasers. Going to buy a new dishwasher this weekend - not a frigidaire!
                        by
                          Worst Dishwasher Ever
                          Leaked within first month of use, was repaired and worked for about 1 year until out of warranty and proceeded to have serviced on 3 more occasions and began to leak again to the point we had put a small container under it so our floor wouldn't get ruined. Also had to contact Frigidaire because the inside racks were melting and they sent us new ones however would not help us with the leaking. Never again!
                          by
                          • DIY
                          Do not buy this model
                          I purchased this dishwasher and had it installed in June 2014. I worked fine until September / October and then we received the PF error. There was no water running to the unit. We called our plumber and he said it wasn't an issue with the water connection. So we called the Frigidaire and they sent a repairman. He came and looked at it and said it was the motherboard and it had gone bad. So he ordered one and replaced it. It worked fine. Fast forward two months, and it has happened again. I am on the phone with Frigidaire now, but I would not recommend this product. The home depot staffer recommended it to us and for the 6 months it has been installed, there have been 2 issues. Either we have a bad unit, or these products are not that reliable. Very disappointed as we built cabinets around this dishwasher and I fear we are going to have to replace this.
                          by
                          • DIY
                          Works great
                          Leaked when I first got. Adjusted the door Gasket, now it works great
                          by
                            • Recommended
                            Pleased
                            Had it for about 6 weeks now and couldn`t be more pleased!!
                            by
                              • Recommended
                              Not Pleased
                              Can't put regular size dishes in it.Leaks from bottom if you put pots in front.
                              by
                                only looks good
                                the top rack pops out of track every other wash...junk!
                                by
                                  Well!
                                  This unit is performing as expected.
                                  by
                                    • Recommended
                                    Fridgidaire = Frigid-WOW
                                    Great buy - very happy - looks amazing and cleans just as well!
                                    by
                                      • Recommended
                                      Dishwasher
                                      Large items need to be on the back of the bottom drawer or they will not be clean. otherwise it works good.
                                      by
                                        • Recommended
                                        bad washer
                                        this dishwasher does not clean leaves reidue and does not drain so the tub smells bad.
                                        by
                                          Great Customer Service
                                          The seal was bent so we had a small leak, I called customer service and a new seal was sent immediately to our home! Awesome service!!
                                          by
                                            • Recommended
                                            It does the job.
                                            This dishwasher does a fine job getting our dishes clean every night. It's great!
                                            by
                                              • Recommended
                                              Beware this dishwasher.
                                              After 1 year, top rack falls off track. Poor quality.
                                              by
                                                great product
                                                very happy with this dishwasher. It is very quiet and does a good job of cleaning while using just a small amount of soap
                                                by
                                                  • Recommended
                                                  Showing 1-30 of 230 reviews