#1 Home Improvement Retailer

Customer Reviews for GE Profile 30 in. Glass Ceramic Downdraft Radiant Electric Cooktop in Stainless Steel with 5 Elements

Internet #100657455

Model #PP989SNSS

Store SKU #654538

Customer Reviews

  • 4.1
    out of 211 reviews
  • 79% recommend this product
Filter by:
Showing 1-30 of 211 reviews
Disappointed in Durability
I purchased this cooktop as I needed an electric one with a downdraft. The selection is few and this appliance had the best rating. My husband and I installed this cooktop ourselves. It was cubersome but not impossible. As other reviewers have noted, not all necessary parts come with the unit as part of the package. We did have to buy parts to connect the electrical. Luckily, Home Depot does not carry the GE package that the manual suggested since it was over $100. We put together our own kit from assorted parts and it cost us about $20. The cooktop looks beautiful. It heats quickly and evenly and the exhaust fan works very well. BUT, the glass top is a nightmare to clean and protect. The first time cooking pancakes, some batter dropped on the surface and hardened. I followed the instructions on the cleaning cream to remove the batter using the plastic scrubber. The batter came off but also left a scratch mark on the glass from using the plastic scrubber. After each use, I must wipe down the cooktop and then spend a few minutes vigorously polishing the glass to be free of streaks. I then purchased a new set of cookware (nonstick from T-Fal, NOT FOR GLASS) and the bottom of the frying pan left permanent scratches on the burner after one use. This cooktop is like i-phone glass screens. Easily damaged, hard to keep clean and seem bound for replacement every 5 years. Why can't they make a cooktop out of a durable material that can stand up to a little wear? Very disappointed that my beautiful cooktop turned into an ugly ducking after only one week.
by
Response from GE AnswersJan 9, 2015
Hello Busymom - this is Nancy at GE. We are very sorry to hear that you are not completely happy with your new cooktop. This is a nice model. If your cooktop is difficult to clean, please be certain you are using the CeramaBryte Cooktop Cleaning Cream with either the cleaning pad or the scraper. Most marks on the cooktop are not actual scratches and can be removed if a little pressure is applied. I hope this is helpful!GE_Appliances
  • DIY
3 found this review helpful
Beautiful and Productive!
I was worried about switching from gas to electric in my house because the gas cooktop looked so pretty but now that we have our new GE glass top, I am thrilled. Not only does it look fantastic, it is easy to operate and clean. Very pleased with this purchase from HomeDepo
by
  • Verified Purchase
  • Recommended
Nice looking product, but not the best for the money
The elements all heat up very quickly. And while it does have a downdraft, there are drawbacks to its design: spills can drip into the downdraft quite easily (there is no lip) and the downdraft fan is huge and is a pain to fit into an existing counter installation. The plastic control knobs feel cheap and do not turn very well. Fine cooktop, but for its price-point, I would expect a more polished product.
by
  • DIY
  • Verified Purchase
  • Recommended
22 found this review helpful
Two thumbs up
I needed to exchange this for a black unit as the white did not go with the new granite tops that we had installed. Your staff in both the Gig Harbor, WA and Silverdale, WA store could not have been more helpful and courtious. I wish all my purchases and exchanges could be handled this well. Thank you.
by
  • DIY
  • Verified Purchase
  • Recommended
3 found this review helpful
CERAMIC TOP COOKING!!!
I HAVE BEEN COOKING ON THIS COOKTOP FOR 6MONTHS AND I LOVE IT. HEATS UP QUICKLY. THIS IS A REALLY GOOD PRODUCT. LOVE COOKING ON IT AND CLEAN UP IS EASIER THAN A GAS COOKTOP. I USE TWO PRODUCTS TO CLEAN THE CERAMIC TOP: 1) CERAM BRYTE CLEANER WITH TOOL INCLUDED 2) WEIMAN COOK TOP DAILY CLEANER
by
    • Recommended
    Very good looking
    Heats quickly. Easy to clean. Flex burner is nice.
    by
      • Recommended
      Great Performance!
      Downdraft is powerful , "Hot" warning light is a great safety feature, the Power Boil burner allows you to boil quickly
      by
        • Recommended
        Glass top cracked in 7 years with only moderate us
        We really liked the cooktop with downdraft. It gave us the open look we wanted in the kitchen as well as a great cooking surface. We have been very careful with what pans and cleaning products we use. Sadly, the top has cracked on the right side and so now we have to replace it. Of course this after the 5 year warranty on the top.
        by
          Double Burner heats dont match
          a level 3 heat on the back left burner is not equivalent in heat to a level 3 heat on the bottom left. its more like 5:3 is a match. level 1 is often too hot for simmering too. very little temperature control.
          by
            Very pleased
            Very pleased with the GE stovetop. I replaced a Jenn Aire glasstop and I like the GE so much better because it gets hot and stays hot! The other JennAir did not stay hot. Took forever to fry a pan of okra! So, I am very happy with my GE Profile cooktop! The only thing I don't like is cleaning the filter! But I think that is pretty typical no matter what the brand.
            by
              • Recommended
              Very good option for downdraft
              Quality and performance - top notch, no complains at all. But installation could've been easier. Certain components are easier put together before the cooktop is in place. And it would've been good to have the longer power cables coming out of the unit and the metal conduit included.
              by
                • Recommended
                Replacement for same cooktop
                Very happy with it. Improved smooth top downdraft.
                by
                  • Recommended
                  I like almost all aspects except it is super hard
                  I have had smooth top stoves since they first came out in the 70's. Before buying this one, I looked at reviews and the only negative ones I saw involved keeping it clean. I was a bit cocky thinking the reviewers just did not know the proper care of a smooth top. I was wrong. This has been the hardest to clean one that I have ever owned. We did learn that the only way to get streaks off is with Windex. It is also very hard to clean around the knobs. Otherwise it heats quickly and we love all other features.
                  by
                    So functional and easy to clean
                    Replaces an earlier model and I wouldn't have considered anything else
                    by
                      • Recommended
                      Good cooking surface
                      This was purchased at the request of my spouse. The only criticism is the grade that covers the exhaust! It is poorly designed and those not fit well.
                      by
                        • Recommended
                        Poor quality product.
                        I purchased this a month ago thinking I purchased a "top of the line" product, I was wrong. After just two week the glass top started cracking after it was heated up. We did not drop anything on the top, it cracks when heated for some reason.
                        by
                          Great features. Heats up fast
                          I bought this stove in January 2015 and so far its worked very well. The only thing I wish was different is if it wasn't so difficult so keep spanking clean and shiny. The finish is very shiny and it's not easy to clean and keep all the streaks off. I've enjoyed using it though.
                          by
                            • Recommended
                            superb features
                            Just had it installed and absolutely love it. So easy to use. Really like the variations of the heating elements.
                            by
                              • Recommended
                              love the bridge burner
                              unfortunately we couldn't have a gas cooktop so this was the next best option. I was a bit nervous about scratching the surface but have since gotten over that. just make sure the bottom of pots are clean of debris and there are no worries.
                              by
                                • Recommended
                                I love this, it's easy to clean, heats up quick
                                This was to replace a Jenn Air and I think this product is better then that.
                                by
                                  • Recommended
                                  Loving it!
                                  We are really enjoying the new stove top - love the multiple burner capabilities - front burner can be used as small or large burner and then the left side can be extended for large pans - great for making gravy from roasting pan dripings
                                  by
                                    • Recommended
                                    Easy to clean!
                                    This replaced a very old high end downdraft cooktop and it fit perfectly into the old spot. I love all the features and sizes of the burners. It is much easier to clean than the older model I had. After it cools off, I just use a soapy dish cloth to get most of the mess off, then I use the glass cook top cleaner as directed. It takes just minutes. If there is a hard textured burn or spill, then I first use a razor blade to scrape off the spill, then I use the glass cook top cleaner. The only disadvantage is that its hard to read the settings on each knob. I have to get out my reading glasses for that.
                                    by
                                      • Recommended
                                      Can't clean
                                      The top is almost impossible to keep clean. After washing it off, there remain streaks from the cloth, even after using a second dry cloth to dry.
                                      by
                                        Am enjoying this cooktop
                                        I was updating my kitchen in our Vacation Home and had another brand with a downdraft cook top. I love the solid surface for ease of cleaning and hope it stays looking great. That's my only worry but so far so good!
                                        by
                                          • Recommended
                                          Exactly What I Wanted
                                          I bought this to replace an older GE model and have been very pleased with it. With the bridge model I have been able to use the larger pots than before. It has given my countertop such a clean look with the all white design. If my new one is as worry free as the old one I'll be very happy indeed.
                                          by
                                            • Recommended
                                            More than expected
                                            The stove works great in every way. Only complain is hard to keep Cooktop clean. It takes time to clean.
                                            by
                                              Very sharp looking and quite functional
                                              I bought this cooktop a few months ago and have been quite pleased. It is very sharp looking, & I like that it has a setting for larger pots and can heat up greater surface areas. It also has a signal light to let you know that the burner is still hot. With a variety of fan speeds to filter the steam from food and child safety locks I am very pleased with this cooktop.
                                              by
                                                • Recommended
                                                Looks Great!
                                                Purchased this as a replacement for my 23 year-old electric cooktop with a center downdraft fan several months ago. It was the only model of that type available that I could find. It works well. If you clean it with the cleaner sample that comes with the cooktop, as I have, it looks like the day it was installed. It takes about 5 minutes, but is worth the time. Regular glass cleaners do not work. I personally think the price was too high - but I had no choice.
                                                by
                                                  • Recommended
                                                  Great stove top
                                                  Very satisfied. Cleans up beautifully. Heats quickly. Love the different sizes available for the burners.
                                                  by
                                                    • Recommended
                                                    Great features
                                                    We bought our stovetop and love it. It works great!
                                                    by
                                                      • Recommended
                                                      Showing 1-30 of 211 reviews