Hello Ken, please accept our sincerest apology for this unfortunate experience and any inconvenience this might have caused you. We understand how frustrating it can be for one to not get the best result out of a product. As the manufacturer, we strive to provide complete customer satisfaction for people like yourself that purchase our products.
We would love to work with you directly to resolve this issue as quickly as possible. Please give us call between the hours of 7AM – 8PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 372935, so that we can resolve your issue promptly. If you’d prefer to email, our contact is bz@byjasco.com and please include your personal ticket number (372935) in the subject line. We look forward to assisting you in resolving this issue.