Hello Mitch, thank you for providing your feedback and letting us know about the issue. This is certainly something that we did not expect to occur, and has not been an ongoing issue. We are committed to making this right and we hope that you will give us an opportunity to discuss your unsatisfactory experience with our product. Please give us a call between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday at 1-800-654-8483, press option 4, and provide our Consumer Care Team with your personal ticket number 579680, so that we can resolve your issue promptly. Thank you and have a great day!