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Customer Reviews for Frigidaire 20.5 cu. ft. Frost Free Upright Freezer in White, ENERGY STAR

Internet #205555914

Model #FFFH21F6QW

Store SKU #1001241076

  • Soft Freeze Zone for convenient ice cream storage
  • Arcticlock walls keep food frozen for over 2 days in power outage
  • Removable trivet and 4 glass shelves keep frozen items organized

Customer Reviews

  • 4.7
    out of 636 reviews
  • 97% recommend this product
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Showing 1-30 of 636 reviews
I can't say enough in the PRO category for this freezer. It is one of the best appliances we own ...
I can't say enough in the PRO category for this freezer. It is one of the best appliances we own and the absolutely the best freezer. It's very spacious and we love seeing the display on the front that tells us the inside temperature and that the freezer is ON at a glance. The door makes a secure seal that's difficult to open after just closing the door - that's a great feature! The only negative about this freezer would be that it could use more shelves but I suppose I could just buy extra one or two.
by
    • Recommended
    Great so far: lots of room, easy to set temp, slides pretyy well, well lit inside. Would have li...
    Great so far: lots of room, easy to set temp, slides pretyy well, well lit inside. Would have liked two more door baskets included, three are not enough. And door tray for icecream (keeps it from becoming rock hard) could be higher by 1/2 inch or so to accommodate quart size more easily. One of the door trays was broken, but received a new one about two weeks after calling customer service.
    by
    • Verified Purchase
    • Recommended
    The storage capcity and features are really great!
    [This review was collected as part of a promotion.] I was unable to back-up enough to get the entire door or interior of the freezer in one picture and with the limit of 6 photos I could not include a bottom shot of the door, but you can see that even with an entire 6 point buck in there, how much capacity remains.
    by
      • Recommended
      Positive purchase experience at Home Depot but product is of bad design and quality. Also product...
      Positive purchase experience at Home Depot but product is of bad design and quality. Also product registration was a long process as Fridgedaire’s web site did not even recognize their product model number and required extended phone process to resolve. First time we lifted the flap over the ice cream shelf it fell off in the floor, one of two very small plastic pins breaking off. Also when the vaccum pump pulls the door tight to the door seal air can be heard being sucked through water standing in a hose. Warranty department scheduled service for 8am Monday, the same time their providers company recording states they will get back to the office having taken off today, so not likely they will be here as scheduled.
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      Response from FrigidaireSupportAug 3, 2018
      Hi Oneesquire! We certainly hate to hear of any hiccups you have experienced with your freezer and would certainly like to assist. So that we are able to address any of your concerns and assist you properly, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience. -Ciara Frigidaire
        3 found this review helpful
        Excellent freezer. Tons of room!
        Been eyeing this freezer for several months. Finally pulled the trigger on it and wondered why I waited so long. My only recommendation is to buy 3 extra door bins (part # 297187201). Plenty of room in the door for the extra bins and you will love having the extra useable space.
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          • Recommended
          This recent addition replaced an aging chest freezer. I enjoy the upright nature so I can retriev...
          This recent addition replaced an aging chest freezer. I enjoy the upright nature so I can retrieve items from the freezer without pulling everything out and falling into the chest freezer (head first) like I did with the older freezer. The shelves are strong and very functional. The door has very good storage. The baskets in the freezer are great for boxed items or vegetables that need to be contained instead of floating on top of other items. I think the overall benefits of an upright freezer are amazing. I love the temperature being posted on the outside of the door! Yahoo! No surprises when I open the door. If I could change one thing about this freezer then I would add more door storage bins. I think that would be the only thing I would change.
          by
          • Verified Purchase
          • Recommended
          4 found this review helpful
          Only have had the freezer for around a month but so far it has worked perfectly. It is a nice lo...
          Only have had the freezer for around a month but so far it has worked perfectly. It is a nice looking freezer and holds a lot. The only negative is the drawers really do not slide that well but they work well enough for my use. Have not filled it yet but have plenty of space to put a lot of stuff.
          by
          • Verified Purchase
          • Recommended
          So far I love this freezer. It has plenty of room...I emptied my 18 cu. ft. chest freeze and anot...
          So far I love this freezer. It has plenty of room...I emptied my 18 cu. ft. chest freeze and another small upper freezer on my drink refrigerator and still have room. I did order 2 more door bins and they worked perfect.
          by
          • Verified Purchase
          • Recommended
          Gum
          [This review was collected as part of a promotion.] We purchased a freezer 4 years ago, right from the box store. So now it's stopped freezing, so I was going to try and repair it. I was discussed to find used bubble gum laying in the evaporator compartment. Remind you, no one has opened this compartment since the factory. Don't buy a frigidarie. Unless you want someone else's germs all over your families food
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          Response from Online Outreach SpecialistMay 22, 2020
          Oh no, Prelgod4491! We're sorry to hear that you're having this experience with your freezer. We'd really like an opportunity to learn more about your specific issues. At your convenience, please take a moment to chat with us or even contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account to see what solutions we might have to resolve your issues. Thank you, Courtney
            It's a beauty!!!
            [This review was collected as part of a promotion.] This freezer is great. We had a chest freezer prior to this one. So it is nice to have everything on shelves, to organize and see what is actually left to use. Very nice looking!
            by
              Loving this freezer
              [This review was collected as part of a promotion.] My husband and I recently purchased this freezer after my old Fridgidaire finally called it quits after 20 years (got my money's worth for sure). New freezer is amazing, loving the added shelf and extra space in the door. Temeperature remains the same all day long and the digital display on the door lets me know exactly where the temp is all day long. Using right now to store enough items to help me to take care of my elderly neighbors so they do not have to go out to the stores durign COVID-19. I can shop and cook for everyone for a week, store the meals and have my son and husband deliver right to their doors. Thanks for the extra space at a great price; keep up the good work. Hope this one last as long as the last one did.
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                I am in need of a service person to come out
                [This review was collected as part of a promotion.] My true feelings are this company don't care if there's any problems? I have a freezer that makes noise when starting up it's like a pinging sound but when I called the young black person had an Attitude of I truly don't care and told me I would have to pay well if this is your warranty I can't expect much from this company I paid cash as choose this unit because I am near 82 and always had great respect for Frigidaire boy am I disappointed with having to hear from anyone who don't care Ken Bolin
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                Response from Online Outreach SpecialistApr 7, 2020
                Oh no, Hunkle Kenny! We're sorry to hear that you're disappointed in the service you received and would like to see how we can help. Please look for our email communication to you shortly. Kindly, Courtney
                  Inquire FFFU21M1QW service manual
                  [This review was collected as part of a promotion.] Please provide me FFFU21M1QW service manual by email
                  by
                    Solid Performer
                    [This review was collected as part of a promotion.] Our old GE deep freeze finally died and we replaced it with a Frigidaire 20.5 cu ft upright, which is similar to the old GE. The Frigidaire has been in service for ~9 months now and has been fantastic. The LED lighting makes it easy to find items, and the extra insulation kept our food solidly frozen durring our last 8 hour power outage (thanks drunk driver). The large digital display on the outside makes it easy to check temperatures. The only complaint I have is the lack of shelves (it should ship with one more regular shelf and at least one more door shelf given the unit's price). Minus 1 start for the lack of shelves.
                    by
                      Love this freezer!!
                      [This review was collected as part of a promotion.] I am loving this freezer. Runs nice and quiet. The temperature dial in front is easy to understand. So much easier to use than a chest freezer.
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                        Amazing Features.
                        [This review was collected as part of a promotion.] I bought this a month ago to store food, and so glad I did it when I did..
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                          Love the upright freezer!
                          [This review was collected as part of a promotion.] We bought this freezer over a month ago and have been pleased so far. The vacuum sealed feature is phenomenal and very reassuring that our food will stay frozen. The inside is spacious allowing us to organize and group our meats and vegetables, which makes it so easy to find what we need quickly. Outside of the little noise, it’s really a nice product. We look forward to many years of use!
                          by
                            tempature display and tempature alarm.
                            [This review was collected as part of a promotion.] this freezer has lots of space the three pull out baskets add easy access, and the led lights are great lots of light. we are very happy with are purchase.
                            by
                              Tons of space!
                              [This review was collected as part of a promotion.] The outside temp monitor is very nice. Appreciate the energy efficiency in this model!
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                                Half a cow fits great.
                                [This review was collected as part of a promotion.] I bought this to put half a cow into and it fit great with room to spare. Led lights are great. A little noisy when the motor is running.
                                by
                                  Fast freeze!
                                  [This review was collected as part of a promotion.] One month in and this freezer is great. Our last freezer died and we frantically searched for a BIG stand up freezer that we could buy locally. Frigidaire to the rescue! After a brief settling period following transport, it quickly got down to temp. Filled it up and everything was rock solid in less than 24 hrs. I was very impressed with the quick freeze function and love the high temp warning to help prevent further freezer disasters (think thawed ground beef leaking down multiple shelves). Only downside is it should include more door shelves and they are expensive to order more.
                                  by
                                    I like the freezer
                                    [This review was collected as part of a promotion.] I like it but it is a little nosey, I do like the size
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                                      Love the Freezer!!
                                      [This review was collected as part of a promotion.] I bought this a month ago after our big upright freezer died. Love the size and the outside the door temperature. I love that it has an alarm if door is left open. I love the inside features-shelving and baskets. It's nice to have in the door storage also.
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                                        Really like the movable shelves on the door.
                                        [This review was collected as part of a promotion.] This is bigger than the one we have had for the past 38 years. Like the design one on the inside. Pullout shelves and baskets.
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                                          Good SpaceI
                                          [This review was collected as part of a promotion.] I bought this because my Frigidaire Gallery Model died Just before Christmas. This new model was as close to the old as I could find in my area of town. It's door is very hard to open, I have hurt mu shoulder and it is so noisy I can hardly stand it. Even though it is in the garage you can hear it in most of the main floor of the house. It does a good job as far as torage & temp control.
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                                          Response from Online Outreach SpecialistFeb 17, 2020
                                          Hello TMTN. We appreciate you taking the time to share your important feedback with us and for your recent business. When the freezer door is opened, warm air rushes inside. When you close the door, all the warm air rushes to the evaporator which causes a vacuum. This ensures a tight seal to keep the cold air inside. We do apologize for any inconvenience this has created for you. Modern appliances have increased storage capacity and more stable temperatures. They require a high efficiency compressor. Should you need any assistance in the future, our Live Chat Team is available on Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST). Kindest Regards, Anna
                                            NJ Para Legal
                                            [This review was collected as part of a promotion.] Very satisifed with over all of this product purchased 3 years ago
                                            by
                                              Nice features
                                              [This review was collected as part of a promotion.] We bought this a few weeks ago after our longtime frigidaire finally gave out. Our previous freezer was a 2002 and was fantastic. Hope we have as good results with this one. I has great features: adjustable shelves and basket drawers. Also has a "soft freeze" section for ice cream. So far very pleased.
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                                                Very Happy!
                                                [This review was collected as part of a promotion.] I bought this freezer a month ago to replace a similar product that was no longer working. The lighting in the new freezer is phenomenal, and the extra shelves are perfect. We are very happy with our new freezer!
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                                                  Happy Freezing
                                                  [This review was collected as part of a promotion.] We are so happy with our new freezer. We are now able to buy food in large quantities and save money
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                                                    Problems
                                                    [This review was collected as part of a promotion.] The door was scratched, fan motor replaced twice and unit very noisy.
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                                                    Response from Online Outreach SpecialistFeb 3, 2020
                                                    Hello, SkeeterD. Thank you for taking the time to share your feedback. We understand and apologize for your experience with your freezer. There are some sounds that will come from your freezer that are consider normal sounds. Please take a look at page 14, of your Owner's Guide for more information. We are here to assistance, feel free to chat with us at Frigidaire.com or call us should you need additional assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST. Kindly, R'Shaye
                                                      Showing 1-30 of 636 reviews