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Customer Reviews for Frigidaire Gallery Top Control Dishwasher in White with OrbitClean

Internet #203517351

Model #FGHD2465NW

Customer Reviews

  • 3
    out of 77 reviews
  • 51% recommend this product
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Showing 1-30 of 77 reviews
Terrible from day 1.
We have had this dishwasher for about a year and a half. 1) First problem is it truly doesn't clean well. We pretty much hand rinse every dish before putting into dishwasher or the food will still be on the dish after its completed washing. To be fair, this is how every dishwasher I've ever owned has performed (have to wash before washing). 2) Secondly, normal sized plates are too big for the dishwasher's spinning arm to freely spin. We learned that we have to flip the plates in the opposite direction (opposite of the product design) for the middle sprayer to work. Otherwise, it will just hang up on any tall object and nothing gets washed. The same holds true for the top sprayer. See pictures I'm attaching. 3) If you failed to properly load the dishwasher so that all the arms can spin freely, you will wake up with puddles on your kitchen floor. There is obviously a defect in the door that allows water to escape when improperly loaded. My 7 and 9 year old kids often have the chore of loading the dishwasher, so proper loading techniques often get overlooked. I'm ok with a little crust on a dish or two because they didn't rinse before washing, but the water leakage problem is too much. I'm going to put this one on Craigslist and buy another brand. I'd recommend you stick with a reviewer like me that has lived with this unit for 1.5 years. Don't get this. You'll be sorry. NOTES: assuming the pictures I'm providing come through, notice how just a slightly too tall spatula stops the sprayer arm..even though careful attention was made to reverse the plates. One little slip-up and you're either scrubbing crustys or mopping your floor.
by
  • DIY
8 found this review helpful
Frigidaire Gallery 24 in. Top Control Dishwasher
Spent almost $500 for this dishwasher but I expected it to last more than 2 1/2 years. Then the circulation pump quit working ~ replacement pump price- $137.50 / circuit board timer - $78.40 for the parts then add a $75 service call for a technician to determine the problem, then add his labor and you could have nearly bought a new machine. An extended warranty purchase would be my recommendation if you are going buy from Frigidaire. Personally, I don't have $500 to shell out for a dishwasher every 3 years.
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    10 found this review helpful
    Washes Dishes
    The dishwasher works great. Cleans dishes well and the price was right. Only problem was the discharge hose was not a tight fit on the outlet port of the garbage disposal. Needed a clamp to tighten this up, easy fix. Not sure if it was a problem with the outlet hose or the inlet port though.
    by
    • DIY
    • Verified Purchase
    • Recommended
    7 found this review helpful
    Shhh, the baby's sleeping.
    Oh my, this thing is quiet! I almost didn't know it was running. It sounds like rain on a window, not dishes being washed. Speaking of washing, it does wash really well. I've loaded this dishwasher up as full as it gets and on the normal time and the scour setting, dried leftover bits of food were no problems. I have to use the hi-temp dry setting to get things really dry, and it works quite well. This is a classy looking dishwasher with the controls on the top. It has a display on the front that estimates time based on how dirty the dishes are. I'm not sure how accurate it is, but it's nice to see a countdown. Overall, it's got good features at a great price.
    by
    • DIY
    • Recommended
    23 found this review helpful
    Meets most of our expecations
    This dishwasher meets most of our expectations. It cleans the dishes well, even when they are not rinsed thoroughly. It is not as quiet as we would have expected, and the dished never seem to be thoroughly dry even on the Sahara Dry setting.
    by
    • Verified Purchase
    • Recommended
    11 found this review helpful
    Everything breaks after 3 years.
    Everything went bad after 3 years. Recirculation pump. Then the control board went out. I could have bought this machine twice. I'll be replacing with something else.
    by
    Response from Online Outreach SpecialistFeb 24, 2017
    I hate to hear about your dishwasher experience, Mike Armistead. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
      15 months old and problems that i cannot get and n
      bought this DW 15 months ago. in the past 3 months we are having a program issue. it is just the wife and I, so it's not abused. when you set the DW for quick was, 2 minutes into the wash the machine will go from a 48 minute was and go into the 98 minute wash. I have read the manual but cannot find the answer there. tried almost everything. thinking about going out and get another DW but different brand
      by
      Response from Online Outreach SpecialistFeb 2, 2017
      Thank you for sharing your dishwasher experience with us, Midnight Rider. I would like to ask that you reach out to our Care Team in hopes that you will allow us to further discuss your concerns and answer any questions you might have. Please contact us at (888) 203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST so we can promptly reconnect with you. If it is possible, it would be greatly appreciated if you have your full mailing/physical address, phone number along with your dishwasher's model, serial number and date of purchase available. Please be sure to also provide the representative with a detailed description of what you have experienced. We are eager to speak with you and restore your confidence in our brand! On behalf of Frigidaire, I hope you have a great rest of your day! Courtney
        Disappointed
        We have a 4 year old DW on which the control panel and pump have both failed. Repairs will cost almost as much as the original purchase price. There are just two adults in this household so this is not an overworked appliance.
        by
        Response from Online Outreach SpecialistJan 16, 2017
        Abigail4, On behalf of Frigidaire, I apologize for any inconvenience or frustration your appliance has caused you and your family, Frigidaire friend. This is absolutely not the experience we wish upon any of our consumers. Please be on the lookout for an email from me shortly with some information for you. Your friendly Frigidaire lady, Ruth
          Worst Dishwasher Ever
          Leaked within first month of use, was repaired and worked for about 1 year until out of warranty and proceeded to have serviced on 3 more occasions and began to leak again to the point we had put a small container under it so our floor wouldn't get ruined. Also had to contact Frigidaire because the inside racks were melting and they sent us new ones however would not help us with the leaking. Never again!
          by
          • DIY
          meh
          Having read the reviews, I know this is my washer. I was hoping to find some info and surprise, surprise, many people had the same problems I did. The detergent holder does not open anymore, I have the same electrical issues where I get an error message halfway through a cycle and no matter what LOTS of build up on my dishes. I am looking for a new washer now that I know it's just the way this machine is. On the postive side, it is one of the most quiet washers I have ever owned.
          by
            Electronics malfunction
            Worked great for a year & a half, then the electronics stopped working :(. Out of (one-year) warranty; costs more to fix than to replace, so I got a new DW - different brand.
            by
              Happy So Far
              This dishwasher works well. I have tried several different settings. That being said, I always rinse my dishes & use rinse aid, in addition to having a whole house filter. I also don't use it for pots, pans or cutlery, preferring to do those by hand due to the expensive nature of those items.
              by
                • Recommended
                Do not buy this model
                I purchased this dishwasher and had it installed in June 2014. I worked fine until September / October and then we received the PF error. There was no water running to the unit. We called our plumber and he said it wasn't an issue with the water connection. So we called the Frigidaire and they sent a repairman. He came and looked at it and said it was the motherboard and it had gone bad. So he ordered one and replaced it. It worked fine. Fast forward two months, and it has happened again. I am on the phone with Frigidaire now, but I would not recommend this product. The home depot staffer recommended it to us and for the 6 months it has been installed, there have been 2 issues. Either we have a bad unit, or these products are not that reliable. Very disappointed as we built cabinets around this dishwasher and I fear we are going to have to replace this.
                by
                • DIY
                So-So Performer
                We purchased this dishwasher in April 2014. It was incredibly quiet and worked very well until About three months later. It stopped excepting rinse agent and the detergent door would not open. Build up on all dishes and never got clean. And it up running the cycle several time or reverting to handwashing. Finally called customer service and since it was under warranty we've had to service employees out to replace the detergent and rinse agent part. Customer service for maintenance was prompt and the washer seems to be behaving better now although there is a chance it is the electronic board that is bad if the problem continues. Don't think the machine is fundamentally awful but it may be having a hard time with our Arizona heart water. The rinse agent is a must. Hopefully the machine does not break down again before the warranty it wears out. Generally satisfied but do not understand why something so Niewood break so soon.
                by
                  Decent and Practical
                  Overall, the dishwasher is performing as expected. Trying all the different features/settings has been fun to explore. The only issue we've found so far is that the top shelf seems a little unstable when pulled all the way out. And even Sarah Dry still leaves some water that is standing in the dips of the cups.
                  by
                    onetrack
                    Handle gets in the way of a drawer. 2 times a utensil was still dirty. Other than that it's quiet and cleans.
                    by
                      We love this dishwasher!
                      We couldn't be happier with this dishwasher. It's in a kitchen that is open to the family room and I can run it while we watch TV. It's that quiet! It's easy to operate but I haven't even used all of the features. It even lets you wash the top rack only. It's pretty and it does an excellent job of cleaning the dishes. I haven't had anything come out dirty although I do generally rinse the dishes. With this one I should try putting them in without rinsing. It's easy to load and my dishes fit perfectly. I can't say enough nice things about it. I highly recommend it.
                      by
                        • Recommended
                        top rack falls off
                        This dishwasher is a disaster. The top rack falls off wheels when you least expect it. Very frightening the first time. Two service calls , they have no fix, they say we do not pull the rack out properly or it must be overloaded. Baloney , perhaps this is why the model has been discontinued.
                        by
                        • DIY
                        Doesn't Clean Dishes
                        Unfortunately I got what I paid for. We have to hand scrub every dish before putting it in the DW and they still come out dirty. I wish I would have spent another $100-200 and got a better DW. Would have saved me many hours of hand washing dishes and frustration.
                        by
                        • Verified Purchase
                        owner
                        as an owner I would recommend this dishwasher to anyone that is looking to buy one. it was easy to install. very easy to operate.
                        by
                          • Recommended
                          Good stuff!
                          I love this dishwasher! It has some great features and has exceeded my expectations. We will definitely buy more frididaire products!
                          by
                            • Recommended
                            Excellent Dishwasher
                            The dishwasher is excellent. I first experienced some issues due to a defective part. However, the replacement part installed worked perfectly.
                            by
                              • Recommended
                              Love it!
                              It's quiet and gets the dishes spotless.
                              by
                                • Recommended
                                New Dishwasher
                                The dishwasher installer was absolutely the best. My home is over 50 years old and the new dishwasher would not fit exactly right in the opening, but the installer did a great job in making the proper adjustments so that the unit would fit properly. The unit itself is all that I expected and more. It cleans my dishes very well and is very quiet. I consulted with an online rep before I purchased it and she was very helpful in helping me make a decision that best suits my needs. I am very satisfied with the whole purchase process, from being to end.
                                by
                                • Verified Purchase
                                • Recommended
                                Frigidaire Dishwasher
                                I have the refrigerator and love it!!!! The dishwasher is a great compliment for cost, efficiency, style and size.
                                by
                                • DIY
                                • Verified Purchase
                                • Recommended
                                Don't buy! Doesn't clean and it smells!
                                The only thing positive I can say is it runs quietly. Takes forever to wash, 99 minutes, often the detergent door doesn't open, you can't put spatulas or large utensils in the utensil rack or the wash arm hits it. I have had it for four years and it's never ran one load that came out perfectly clean. I have had two service calls and they said they replace both motors in it but no difference. Had my plumber look at it and he couldn't fix it. The dishwasher stinks, leaves dishes with black smudge on them, and it apparently doesn't 'sense' as it is supposed to because even the rinse water has food in it and this is left on top of the coffee cups and glasses. Sometimes I have taken apart the drain and found gross, gray yucky standing water that I've had to scoop out with a cup. I even replaced the disposal thinking it wasn't grinding the food waste but no different. Frigid aired folks said to turn off electricity for five minutes and let it reset, otherwise Frigid aired folks want me to keep calling repair man. Not putting any more time and money in, will buy new and NOT frigid afire!!
                                by
                                • DIY
                                Great Diswasher
                                Great all around value for a dishwasher. No complaints about it. It is nice and quiet. Dishes always come out clean without pre washing or rinsing.
                                by
                                  • Recommended
                                  Satisfied
                                  I've only had this dishwasher for a couple of months, but so far I am satisfied. When it was first installed, the interior had a terrible musty odor that I couldn't live with. I called the company, and they sent a dishwasher cleaner to try. This helped considerably; and along with putting my air purifier inside the dishwasher, the smell has pretty much cleared up. There are lots of selections for how you want the dishwasher to perform; such as washing pressure, temperature choices for washing and drying, etc. I like the controls being hidden on the door top so little fingers aren't fascinated with pushing buttons and changing all my settings. Be sure to use the rinse aid!
                                  by
                                    • Recommended
                                    Great Value
                                    Looked at a number of dishwashers and the features this one had for the price was excellent. Haven't had any problem with it so far. I'd put the cutlery in the door to make it perfect.
                                    by
                                      • Recommended
                                      Feature I like especially the quiet operation
                                      Price is reasonable with up-level nylon racks, food disposal and the way the spray heads alternately run to allow for quiet running is great. Also the quick clean selection is just right for daily dishwashing light loads, 48 minutes in all.
                                      by
                                      • Pro
                                      • Verified Purchase
                                      • Recommended
                                      Showing 1-30 of 77 reviews