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Customer Reviews for Franklin Brass Futura 18 in. Towel Bar in White

Internet #100347549

Model #D2418W

Store SKU #136920

  • Franklin Brass bathroom towel bar in white
  • Crafted from solid, rust-resistant zinc die cast
  • Simple set screw installation with mounting template included

Customer Reviews

  • 4.4
    out of 1,000 reviews
  • 90% recommend this product
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  • Verified Purchase
poor instruction
the ruler on the package tells you the distance of the holes that should be drilled, i followed the instruction and drilled the pilot holes and put in the anchors, and the instruction didn't show me whether the plate should be vertical or horizontal, but i figured it out anyway. However, it doesn't tell you which hole of each plate those pilot holes accord to, so I assumed its the center hole(simple logic, but i was wrong), the distance of those pilot holes is from the 3rd hole of the left plate to the 1st hole of the right plate, so i ended up having to drill another hole, and expose one ugly anchor outside of the plate
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Response from FranklinBrassSupportJan 9, 2022
RoyC, Thank you for taking the time to comment. We are committed to providing safe, quality products that meet or exceed government and industry standards. We’re sorry to hear that you were not fully satisfied with our product. Please know that our Customer Care Specialists are available to offer any assistance or to address your concerns. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team FranklinBrass
    1 found this review helpful
    Easy to install and of good quality....
    Easy to install and of good quality.
    by
    • Verified Purchase
    Had to put on in cause house is going on the market and the other one fell off, easy to install a...
    Had to put on in cause house is going on the market and the other one fell off, easy to install and looks very nice.
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    • DIY
    • Verified Purchase
    • Recommended
    2 found this review helpful
    I like the sleek clean modern look, as I've used...
    I like the sleek clean modern look, as I've used this before. However, with this particular item I had trouble tightening the set screw on the right side. It would not completely lock down the right holder. As a result, the towel bar is a little shakey.
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    Response from FranklinBrassSupportJul 13, 2020
    MarkinVT, Thank you for taking the time to leave us your thoughts. Please know that our Customer Care Specialists are available to offer any assistance with installation or to address any concerns you may have. They are available Monday – Friday 8:00 a.m. to 5:00 p.m. EST. and can be reached at 800-635-2731 or by email at customersolutions@libertyhardware.com. Best, Customer Care Team FranklinBrass
    • Verified Purchase
    2 found this review helpful
    good towel bar
    Futura towel bar is a good product. It is easily installed. The package contains screws and drywall plastic anchors. Installation instruction is easily followed in step by step details. You will need a 3.0mm precision screw driver for lockdown
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      • Recommended
      3 found this review helpful
      I just installed the towel bar. It looks nice and adequately sturdy. However, I found the instruc...
      I just installed the towel bar. It looks nice and adequately sturdy. However, I found the instructions hard to follow because they're wrong. The pilot hole for the anchors should be 1/4 inch, not 3/16 inch. With 3/16 or even 7/32, the anchors won't go in and get bent. With a 1/4 inch hole, the anchors go right in with a gentle tap. Since the instructions end with "Insert roller," I suspect that they're actually for another product (a toilet paper roll holder). See image.
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        • Recommended
        8 found this review helpful
        Light weight....
        Light weight.
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        • Verified Purchase
        Easy to install towel bar. All items are in the box that you would need. The quality of the bar i...
        Easy to install towel bar. All items are in the box that you would need. The quality of the bar itself seems good and appears to be durable enough to last many years. Seems to be as good as the more expensive Moen or Delta branded towel bars. My one comment I will make as a suggestion to the manufacturer - the back of the box includes instructions for installation. It states to drill a 3/16'' hole to insert the rubber screws. I had to go up a size or two on my drill bit kit in order for the rubber to fit in the hole, before screwing in the metal screw and plate. I also used my stud finder to locate the studs in the wall and put one end of the bar in the stud and one end in drywall. I still used the rubber screws included for both sides of the bar. I'd recommend this item, especially for the cost.
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          • Recommended
          3 found this review helpful
          Perfect for bathroom. Easy to install. In place for 1 week now and completely meets our expectat...
          Perfect for bathroom. Easy to install. In place for 1 week now and completely meets our expectations. Very acceptable color for the color scheme already present.
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          • Verified Purchase
          • Recommended
          1 found this review helpful
          This rack is beautiful. Easy to install. I needed for a guest bathroom that is rarely used. It is...
          This rack is beautiful. Easy to install. I needed for a guest bathroom that is rarely used. It is a little on the thin side but looks great
          by
          • Verified Purchase
          • Recommended
          Easy to install. Sturdy. Looks good. Using as display
          Easy to install. Sturdy. Looks good. Using as display
          by
          • Verified Purchase
          1 found this review helpful
          I'm pleased with the size, quality and price. Installation is easy as well - all required hardwar...
          I'm pleased with the size, quality and price. Installation is easy as well - all required hardware is included. The chrome finish is smooth, shiny, good color. There is no seam in the bar. It is a bit light weight. But I only plan to hang towels. And I paid less than $15 a piece. I'm glad that now I can open up my bath towels for efficient drying. These towel bars exceed my expectation.
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          Response from FranklinBrassSupportJul 10, 2018
          Clinca, Thank you for your thoughts on the Futura 30 in. Towel Bar in Chrome. I am glad that installation went so well, and I know that your new towel bars are a great addition to your home. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
          • DIY
          • Verified Purchase
          • Recommended
          2 found this review helpful
          Towel rack to finish remodeling bathroom dos when came in handy right size it works very happy wi...
          Towel rack to finish remodeling bathroom dos when came in handy right size it works very happy with it
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          • Verified Purchase
          • Recommended
          1 found this review helpful
          Product was very easy to install, the price was greatest value after comparison, and I did it all...
          Product was very easy to install, the price was greatest value after comparison, and I did it all myself! Thanks!
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          Response from FranklinBrassSupportMay 10, 2018
          Shaunzo, thank you for your thoughts on the Futura 24 in. Towel Bar. I am so glad that installation went well, and I am sure that it is a great addition to your bathroom. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
          • Verified Purchase
          • Recommended
          1 found this review helpful
          This towel bar is simple and perfect. We recently renovated our hideously outdated bathroom. Repl...
          This towel bar is simple and perfect. We recently renovated our hideously outdated bathroom. Replacing everything cost about $4500, money well spent. I purchased new, stylish, matching chrome toilet paper holder and towel bar. But the hand towels kept sliding off the new towel bar and I realized it was because the bar was really a round rod (or cylinder). My old towel bar was like this one, an actual bar with right angles that hold the towels more securely in place. A small detail, but one that mattered to me. I immediately went out and bought this Franklin Futura one in chrome (the outdated one was fake brass). It secured easily into place. Its simple design works far better than the fancier looking one I first bought yet still blends seamlessly with the other updated fixtures. For nine bucks, it was a terrific bargain! Apparently our outdated bathroom had a few things going for it all along!
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          Response from FranklinBrassSupportMar 1, 2018
          Cam, thank you for your thoughts on the Futura 18 in. Towel Bar in Chrome. I'm so glad that it worked for your project and I'm sure your newly renovated bathroom looks lovely. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
          • DIY
          • Recommended
          7 found this review helpful
          I used this with shower hooks for a hat rack...
          I used this with shower hooks for a hat rack in my bedroom. Simple installation and looks clean. Very pleased.
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          • Verified Purchase
          7 found this review helpful
          Easy to install and it looks great! Inexpensive, but it suits my needs.
          Easy to install and it looks great! Inexpensive, but it suits my needs.
          by
          • DIY
          • Recommended
          1 found this review helpful
          Superb!
          The Futura 18 inch towel bar in polished chrome was very easy to install and adds elegance to my bathroom décor.
          by
          • DIY
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Decorative towel rod
          We use this towel rod for decorative purposes over the toilet. It's a shorter towel rod so it is perfect for decorative use. The only instructions available was on the box. My husband installed this and did fairly well but I think that some will have difficulties installing this since there is little instructions provided.
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            • Recommended
            2 found this review helpful
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            • Verified Purchase
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            • Verified Purchase
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            • Verified Purchase
            Didn’t use it yet but it was perfect. I will be replacing a similar towel bar.
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            • Verified Purchase
            I like the low price, and the quality seems just as good as the more expensive ones.
            by
            • Verified Purchase
            Easy to install but tightening screw not catching.
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            • Verified Purchase
            by
            • Verified Purchase
            bad ! delivered to wrong house !
            This was delivered to the wrong house and it was hidden and I couldn’t find it. I’ve been looking for it since yesterday afternoon. I found it just now halfway through the next day. And one of the items wasn’t delivered.
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              • Recommended
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              • Verified Purchase
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              • Verified Purchase
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