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Customer Reviews for Franklin Brass 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Brushed Nickel

Internet #202838987

Model #185-6SN

Store SKU #1000113975

Customer Reviews

  • 3.8
    out of 24 reviews
  • 92% recommend this product
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Showing 1-24 of 24 reviews
Very nice
Very nice
by
Response from FranklinBrassSupportApr 8, 2020
Dear Diana,
We are glad to hear that you are satisfied! - Best, Customer Care Team FranklinBrass
  • Verified Purchase
  • Recommended
Rating provided by a verified purchaser...
Rating provided by a verified purchaser
by
  • Verified Purchase
Upon receiving, there was no mounting hardware, so I went...
Upon receiving, there was no mounting hardware, so I went a different route. Although the quality of the rod itself leads me to believe that I would have been happy with it, had I been able to use it.
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Response from FranklinBrassSupportJul 29, 2019
Keith, Thank you for your thoughts. I am so sorry that you did not receive all mounting hardware. Please know that our Customer Care Specialists are available to send out the correct mounting hardware. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care FranklinBrass
  • Verified Purchase
1 Star Review
Rating provided by a verified purchaser
by
  • Verified Purchase
Great quality and looks very nice!...
Great quality and looks very nice!
by
  • Verified Purchase
The rod itself is fine but the mounting flanges are not designed right to feel safe that the rod ...
The rod itself is fine but the mounting flanges are not designed right to feel safe that the rod will not pop out if the rod were to flex a little. The flanges will on hold about 3/16" of the rod on each end if even that much, bad design. I ended up ordering some quality flanges from another company that hold about 1 1/4" on each end and also has set screws to hold rod from moving and just used the rod as it was faster at the time to get my bathroom done.
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Response from FranklinBrassSupportMay 30, 2018
TK, thank you for your thoughts on the 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Brushed Nickel. I am so sorry that you have experienced challenges during installation. Please know that our Customer Care Specialists are available to offer any assistance with installation or other questions. They are available Monday – Thursday 8:00 a.m. to 5:00 p.m. EST and Friday 9:00 a.m. to 5:00 p.m. EST and can be reached at 800.542.3789 or by email at customersolutions@libertyhardware.com. Best, Victoria with Customer Care FranklinBrass
  • Verified Purchase
3 found this review helpful
The rod was a tad short for our opening (old houses never have standard measurements or plumb wal...
The rod was a tad short for our opening (old houses never have standard measurements or plumb walls), but we were able to make some modifications so that it fit. The next size up would have been way too long and double in price. I would have liked a heavier duty rod, but was not willing to pay a hefty price for it. It meets our needs nicely.
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Response from FranklinBrassSupportMay 3, 2018
blackeyesusans, thank you for your thoughts on the 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Brushed Nickel. I am glad that you were able to make this product work well for your needs. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
  • Verified Purchase
  • Recommended
Very happy to have a screw down rod available in Nickel color! Very important to watch , not to c...
Very happy to have a screw down rod available in Nickel color! Very important to watch , not to cut your pole too short ,because flange is not very deep!!!
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Response from FranklinBrassSupportMay 3, 2018
Sheler, thank you for your thoughts on the 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Brushed Nickel. I am glad that it has been able to meet your expectations, and I am sure that it is a great addition to your bathroom. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
  • Verified Purchase
  • Recommended
2 found this review helpful
Love the shower curtain. Added a great element to the...
Love the shower curtain. Added a great element to the bath space.
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Response from FranklinBrassSupportApr 5, 2018
Janice, thank you for your thoughts on the 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Brushed Nickel. I am glad that you are so pleased, and I am sure it is a great addition to your bathroom. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
  • Verified Purchase
Perfect and easy to adjust....
Perfect and easy to adjust.
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Response from FranklinBrassSupportMar 19, 2018
Anitra, thank you for your thoughts on the 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Bright Stainless. I am glad that you are so pleased, and I am sure that it is a great addition to your bathroom. We appreciate your feedback. Best, Victoria with Customer Care FranklinBrass
  • Verified Purchase
This was a great rod but I had to return...
This was a great rod but I had to return because it was too long.
by
  • Verified Purchase
I ordered online. The box arrived very beat up and torn. The rod had a bend in it and was missing...
I ordered online. The box arrived very beat up and torn. The rod had a bend in it and was missing the flanges. I am very disappointed with Home Depot in their customer service. I called HD, and they said I had to ship the product back (difficult in such a torn box) or return to store to get a refund, and then separately create a new order to get a replacement. Additionally they were unable to register my note that the flanges were missing (which I notice from another new review had the same issue so all the more reason to take note to prevent further issues for other customers).
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    • Recommended
    3 found this review helpful
    Perfect. ...
    Perfect.
    by
    • Verified Purchase
    returned:oredered wrong size...
    returned:oredered wrong size
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    • Verified Purchase
    Had to return it came bent ...
    Had to return it came bent
    by
    Response from FranklinBrassSupportOct 26, 2017
    Bar, Thank you for taking the time to leave us your thoughts on the 72 in. x 1 in. Concealed Screw Shower Curtain Rod with Step-Style Flanges in Brushed Nickel. I am sorry to hear that this product arrived bent, I know that must have been disappointing. I hope that you are able to find a suitable replacement. We appreciate your business and value your feedback. Best, Corinne with Customer Care FranklinBrass
    • Verified Purchase
    The rod had a slight bend in it. Maybe...
    The rod had a slight bend in it. Maybe I missed that in the description but it was disappointing. Now it wants to sit a particular way. It wasn't bad enough to send back but I won't buy this brand for my other bathroom.
    by
    Response from FranklinBrassSupportJul 19, 2017
    David, Thank you for taking the time to leave us your thoughts on the 1 in. x 6 ft. Shower Rod with Step Style Flanges in Satin Nickel. I am sorry that your rod is slightly bent, I know that is frustrating. I have passed your comments along to our Customer Care Specialists and they will reach out to you to see if there is anything that we can do to assist you further. I apologize for the inconvenience and appreciate your feedback. Best, Corinne with Customer Care FranklinBrass
    • Verified Purchase
    I ordered two rods. They arrived at HD together but one box was shorter than the other so I open...
    I ordered two rods. They arrived at HD together but one box was shorter than the other so I opened there and then to see why. The box for one rod was missing the flanges. HD was NO help in getting the missing flanges. The rods themselves are excellent quality and my contractor cut them to size. It is so much better to have one continuous bar and have the ends fixed to the wall. I had to buy new flanges which I like better anyway as the the one set that came with it was 3" diameter and I prefer smaller. Do wish there was better quality control at the shipping end and better response from HD.
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    • Verified Purchase
    • Recommended
    3 found this review helpful
    Happy with our shower rod.
    You have to measure the distance between the walls very carefully to get the right size as the rod could otherwise slide, as this is not an expandable rod. We like it so far and the brushed nickle looks nice.
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    • Verified Purchase
    • Recommended
    great product
    Was easy to install & looks great for the price. Should hold up well.
    by
    • DIY
    • Verified Purchase
    • Recommended
    High price for average quality
    For $50 you would expect a little better quality. Thin
    by
      • Recommended
      Ok but could be better
      This clearly does its intended job and is sturdy. The bar fits the end brackets loosely allowing it to spin and move up and down. Tighter fit would be better. Must be cut to length.
      by
      • DIY
      • Verified Purchase
      • Recommended
      Looks great
      It is a nice looking rod. It goes with the rest of the brushed nickel products in the bathroom.
      by
      • Verified Purchase
      • Recommended
      Great Shower Rod
      This shower rod is VERY nice and well made. It matches great with our nickel shower/tub faucet. I found it difficult to find a fixed, nickel shower rod and I am happy I found this on the Home Depot website who also shipped it for FREE.
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        • Recommended
        3 found this review helpful
        It looks gorgeous.
        Just what we wanted. It matches our faucet and other satin nickel pieces.
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        • Verified Purchase
        • Recommended
        3 found this review helpful
        Showing 1-24 of 24 reviews