We want to sincerely apologize for your negative experience. However, we'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at 1-800-835-3278, Monday - Friday from 9:00 am - 5:00 pm CST. You can also email us through https://www.coleman.com/contactus/ and we will get back to you promptly. We look forward to hearing from you.