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Customer Reviews for Feather River Doors 37.5 in. x 81.625 in. Carmel Patina Center Arch Lite Stained Cherry Mahogany Left-Hand Fiberglass Prehung Front Door

Internet #100619446

Model #ED3501

Store SKU #1000116051

Customer Reviews

  • 4
    out of 13 reviews
  • 64% recommend this product
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Showing 1-13 of 13 reviews
This door is gorgeous, but does not last very long at all. We have full sun and the finish starte...
This door is gorgeous, but does not last very long at all. We have full sun and the finish started bubbling and peeling off the second year we had it. Also the glue around the glass is oozing and the trim is no longer sitting flat. It looks horrible. For all the money we paid for it we expected it to last many years. The cheap-o ugly door we had previously lasted 20+ years. Go figure! I called customer service and she said that I'm going to have to sand it down and restain it myself. It's not covered under warranty!
by
Response from Feather River Cust ServJun 23, 2018
Thanks for the review and sorry to hear about your issue. Our door carries a 2 year finish warranty, if the finish fails within the two years we would have provided a new door slab. Sounds like the door was purchased 2+ years ago if we denied the claim. Having a southern exposure(full sun) , no overhang, or storm door will deteriorate the top coat quicker but should hold up for 2 years. We recommend every 2-3 year reapplying a polyurethane top coat with uv inhibitors to protect the stain finish, if this is not done the topcoat and stain will be damaged and you are facing a refinish situation. If you have any additional questions you can contact us at 1-800-375-8120 or e-mail at frcontact@featherriverdoor.com for any additional questions or concerns. Feather River Customer Service FeatherRiverDoor
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    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    Response from Feather River Cust ServJul 31, 2019
    We appreciate the 5 Star Review. We hope you enjoy your new Carmel Center Arch Mahogany Fiberglass Entry Door. Feather River Team FeatherRiverDoor
    • Verified Purchase
    very niece door good quality everybody likes
    very niece door good quality everybody likes
    by
    Response from Feather River Cust ServMay 24, 2017
    We appreciate the 5 Star review and comments. Glad to hear everyone is enjoying your new Carmel Center Arch Entry Door. Feather River Team FeatherRiverDoor
    • Verified Purchase
    • Recommended
    Good door
    Very happy with the purchase and been getting a lot of complements from neighbors.
    by
      • Recommended
      Beautiful, well insulated door.
      Purchased this door March 2012. Had it installed by Home Depot and couldn't be more pleased. It looks beautiful and after a full winter in the north east it is the best insulated door we ever owned. I would highly recommend this door.
      by
        • Recommended
        1 found this review helpful
        Defective Door
        I ordered a custom door manufactured by Feather River (FR). The delivery time was a week later than promised. I had a carpenter install the door which after installation was nearly completed, we discovered the door frame was too wide for the door. As a result, the door will not stay shut. FR had the door inspected the day after I called and filed a claim, mainly due to the security issue of the door not closing properly. The door was reordered by FR but the first production had an assembly problem. FR reordered production again which should be delivered in about a week. FR will pay for the reinstall. The door itself was beautiful. I hope the third time is the charm in getting the measurements correct.
        by
          1 found this review helpful
          beautiful door not good on quality
          put in this door last year and now the center glass leaks so bad it blows out a lighter that is on the inside of the glass
          by
          • DIY
          1 found this review helpful
          It's exactly what I was looking for
          This door is beautiful and makes an impressive entry door. We had H.D. arrange to have it installed with a new storm door. The H.D. employee made the purchase easy; assisting us with door hardware etc. H.D. let us know when the ordered door arrived and had the installer contact us for appt. All went smooth; and we are very pleased.
          by
          • Verified Purchase
          • Recommended
          2 found this review helpful
          Poor factory quality control process
          I purchased this door about three years ago because it was beautiful door and it would enhance the entrace of my home. It did all that but the quality of the door frame showed that there was a quality problem at the factory. One side was longer than the other so I could never square it in the opening. I took it back for a replacement and the home center agreed that the unit was defective and gave me another identical door. Even though I felt that I wasted alot of my time with the first install, I somewhat felt satisfied. Satisfaction was short lived, because after I finished the installation of the second door, I opened it and three of the staples that fasten the framing around the door were exposed. Contact with Feather River was useless, no response even when the home center tried to contact the rep and Feather River. We both complained and sent digital pictures with no response.
          by
          • DIY
          17 found this review helpful
          beautiful, the window has just the perfect view,
          The door has made my house stand out from the others on the street.
          by
          • Verified Purchase
          • Recommended
          2 found this review helpful
          Great color
          This door looks great. It made my house look completely different on the outside. The glass is very clear and has to have film placed over it but the door door still looks great.
          by
          • Verified Purchase
          • Recommended
          3 found this review helpful
          happy customer
          I really wanted a wood door with colored glass until I saw the prices. My brother recommended fiberglass. I saw this one at the store and bought it . It has great curb appeal and the thermal value is great. It looks like wood and it has a pretty glass insert. Our neighbors also like it.
          by
            • Recommended
            27 found this review helpful
            Showing 1-13 of 13 reviews

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