This would be great if I didn't have to buy a new collar every 2 months because they stop working. They aren't reliable at all. The door works great after 3 years, it's the collars that quit working. It's ridiculous and expensive!!
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Response from High Tech Pet ProductsMar 15, 2021
Hello Deb, there is a (1) year warranty on all of our products. If you have a Defective Collar, please reach out to us and we will replace it for you with a "proof of purchase receipt" Call our Customer Support Center at (800) 255-1279. We appreciate your business.
Jul 29, 2019
This item broke 4 times since purchased. Ridiculous.
This item broke 4 times since purchased. Ridiculous.
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Apr 23, 2019
The color has no quick clip like the one that...
The color has no quick clip like the one that comes with the door.
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Response from High Tech Pet ProductsAug 18, 2019
Did you get this issue resolved to your satisfaction? If not, please email t.stephens@hightechpet.com
Verified Purchase
Apr 23, 2019
The door is too long in height. I have not...
The door is too long in height. I have not been able to install it anywhere in our new house
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Response from High Tech Pet ProductsAug 18, 2019
Did you get this issue resolved to your satisfaction? If not, please email t.stephens@hightechpet.com
Verified Purchase
Mar 20, 2019
This extra collar did not work!!!
This extra collar did not work!!!
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Response from High Tech Pet ProductsApr 22, 2019
Hi Joe,
I apologize for the inconvenience. We are more than Happy to replace your collar free of charge. Would you please call us here at High Tech Pet Products? 1-800-255-1279 and ask for Heather!
Feb 27, 2019
I have ordered four times and one didn't work at all and now I have one that just fell apart whil...
I have ordered four times and one didn't work at all and now I have one that just fell apart while on the dog. So I will be making my 2nd return this week.
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Verified Purchase
Feb 7, 2019
1 Star Review
Rating provided by a verified purchaser
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Verified Purchase
Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Feb 6, 2019
4 Star Review
Rating provided by a verified purchaser
by
Verified Purchase
Jan 3, 2019
Works good...
Works good
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Verified Purchase
Dec 26, 2018
I really like it but it could be so much...
I really like it but it could be so much better with a little more flexibility with attachement options. I’d like to be able to attach it to other collars my dog uses but it’s really hard to do with the current design. I have to keep a supply because my dogs keep breaking them open.
by
Verified Purchase
1 found this review helpful
Dec 18, 2018
Needs a screw keeps coming apart. ...
Needs a screw keeps coming apart.
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Verified Purchase
Dec 4, 2018
the first one I received had come apart during shipping and was inoperable. The second one that ...
the first one I received had come apart during shipping and was inoperable. The second one that replaced it worked great until it came apart about a week later. I am ordering the third one now.
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Response from High Tech Pet ProductsDec 6, 2018
Hi Neva,
I am sorry about all of the difficulties you are having with your purchase. If you would like to contact us directly at High Tech Pet Products we would like to personally take care of this for you. Please call us at 1-800-255-1279 and ask for Heather and mention your post name "Neva"
Verified Purchase
Recommended
Oct 16, 2018
Allows the dog and the cat to go in-and-out at will. Greatly reduced the number of accidents in t...
Allows the dog and the cat to go in-and-out at will. Greatly reduced the number of accidents in the house, and we're not getting awakened to go out in the middle of the night.
On the down side it is a proprietary battery and when it dies it dies quickly, So keeping a spare on hand is recomended.
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Verified Purchase
Recommended
Oct 16, 2018
Easy to use and worked great!...
Easy to use and worked great!
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Response from High Tech Pet ProductsOct 23, 2018
Thank You Diane, please let us at High Tech Pet know if you need any assistance! Thank you for your purchase!
Verified Purchase
Oct 10, 2018
When it works it is fine however in the first week the cover fell off and did not work. I was sma...
When it works it is fine however in the first week the cover fell off and did not work. I was smart on the second one and taped the cover on. Once again bad luck...In less than three weeks the battery went out leaving my cat out in the rain for 3 days. Once again I have replaced it so we will see how long this will last! In the meantime my cat only comes in for meals and shuns me the rest of time!! I will try to change the battery and see how the old one will work as it is quite expensive to keep reordering.
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Response from High Tech Pet ProductsOct 23, 2018
Hi XYZZ,
This is not a normal occurrence with this collar and we apologize for the inconvenience. We would like to resolve this issue for you immediately. Would you mind contacting us at High Tech Products so that we can further assist you? 1-800-255-1279 Please ask for Heather!
Verified Purchase
Recommended
Oct 9, 2018
Cheap fell apart first week...
Cheap fell apart first week
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Response from High Tech Pet ProductsOct 23, 2018
Hi Kyle,
Sorry for the inconvenience. We do not see this collar usually have any problems. Would you mind calling us at High Tech Pet so that we can further assist you? If you would like to call 1-800-255-1279 and ask for Heather we would be more than welcome to resolve this issue for you.
Verified Purchase
Oct 2, 2018
No indeed not the face part came off and this...
No indeed not the face part came off and this is the third sets I have ordered from different companies but all same product. They are not strong for dogs that go in fields would be great for yard dogs. Need to be made in the collars instead of the small loop run through the collar I've even attach
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Response from High Tech Pet ProductsOct 23, 2018
Hi Thelma,
Thank you for purchasing our Power Pet Doors. If you are having trouble with your collars we would be more than happy to replace those for you. We also have bigger, tougher collars for larger dogs. If you wouldn't mind calling us at High Tech Pet we can help you with your collars as well as give you some information on our larger/tougher collars. Please call us at 1-800-255-1279 and ask for Heather.
Verified Purchase
1 found this review helpful
Sep 18, 2018
Works great with the door. The collar...
Works great with the door. The collar that comes with the battery pack is very cheap. I have to zip tie the pack onto their collars because slot is too skinny to slip onto their collars. Cumbersome and poor design
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Verified Purchase
Sep 11, 2018
Works great
Works great
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Verified Purchase
Recommended
Sep 4, 2018
Works very well. My little dog has no problem...
Works very well. My little dog has no problem with it.
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Verified Purchase
Aug 28, 2018
This is beyond excellent. We can now leave the house...
This is beyond excellent. We can now leave the house and not worry about getting back before they need to go out.
Our old pet door let them go out but it allowed other critters to come in.
So why not 5 stars? The collar is substandard. It slips and has to be tightened regularly. One has a clip which helps but I couldn’t get the others with a clip.
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Verified Purchase
Jul 4, 2018
This product does not work it says it is waterproof and it is not dog can't even bend down to get...
This product does not work it says it is waterproof and it is not dog can't even bend down to get drink out of his bowl if it even gets a little wet or malfunction when it won't work anymore very disappointed gone through like four of these already
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Verified Purchase
2 found this review helpful
Feb 13, 2018
Battery life die quick ...
Battery life die quick
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Verified Purchase
Feb 7, 2018
The automatic door wasn't hard for my dogs to get use to using. I Like the freedom of them going ...
The automatic door wasn't hard for my dogs to get use to using. I Like the freedom of them going out by themself. Also saving heating cost over just having flats for them to go in and out. My small dog would not use the doors with the flaps and most of the time I had to leaving the flap door open for him. But took to the automatic door immediately. I would recommended purchasing the automatic door.
by
Verified Purchase
Recommended
Feb 2, 2018
Very good product lm very happy with it...
Very good product lm very happy with it
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Verified Purchase
1 found this review helpful
Jan 15, 2018
I purchased two of these when I bought the door and they both stopped functioning after 6 months,...
I purchased two of these when I bought the door and they both stopped functioning after 6 months, new batteries did not solve the problem. I will buy another as there are no other alternatives. The door is nice but the transmitter is not built to last. They will only stay in one piece with the addition of clear tape.
by
Jan 9, 2018
The sensor works well, but the collar needs a quick...
The sensor works well, but the collar needs a quick clip on (break away) latch in case the dog get caught on something. I rigged something to hold the sensor to his regular collar. The org. collar kept coming loose.
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Verified Purchase
Dec 27, 2017
I love these collars and how they work with the door. However, the construction and viability is ...
I love these collars and how they work with the door. However, the construction and viability is weak. I have a Great Dane, and a Miniature Pinscher/Pug mix. I bought two collar devices. Both collar devices attach to whichever collar on the dog. However, the construction is a challenge, as the top portion of the electronic device pops off, often. At this point, I have only one device, which is functional, because, one collar device popped off outdoors, in the snow. The concept is amazing. However, the company should work on function. The collar device needs to be easily removed/replaced with a quick clip, and has to be durable. At this point, I’m not sure how to reconcile the issue, as half the device is gone. The device would be worthwhile, but function is critical.
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Dec 12, 2017
Have a labs and tbe break the sencer I have to tape it together
Have a labs and tbe break the sencer I have to tape it together