Thank you for your feedback. DreamLine Customer Support is available through phone, email, and LiveChat on our website. Due to the high volume of calls recently, our callback feature is taking longer than normal to call customers back. If you have not gotten in touch with us already, we invite you to contact our DreamLine Customer Support Team at 866-731-2244 to discuss this further. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 8am-7pm EST, Monday through Friday and Saturday from 9am-5pm EST. Thank you for choosing DreamLine and for your feedback. We look forward to helping you soon!