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Customer Reviews for Dimplex Single Pole Wall Mount Thermostat Kit

Internet #203568932

Model #TS321W

Store SKU #1000798990

  • Line voltage thermostat with large control dial for easy use
  • Installs via 2-wire (single-pole) configuration
  • For use with convectors, electric baseboards, and heaters

Customer Reviews

  • 3.4
    out of 15 reviews
  • 73% recommend this product
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Showing 1-15 of 15 reviews
False advertising. Not double pole
There is only 2 wires. It's not a double pole thermostat. Double pole thermostat will have 4 wires. I'm going to returns too much cus you lie!
by
Response from DimplexCustomerServiceFeb 13, 2024
Hi Galzu,
The model TD322W is a double pole thermostat but we also have one that is a single pole the TD321W. Please ensure that you have the proper model in the box and ensure the box says TD322W. Glen Dimplex Americas Customer Experience Team. DimplexCustomerService
    Dosen't always work
    I bought this thermostat for my new shed/shop, along with a 2000W dimplex heater. It has worked fine most of the times but got stuck once and the shed went to 27C. 1 year later and it got stuck again once again going to 26C while it is -5C outside. The shed is 12 x 12 and very well insulated. I cycled the thermostat and it still wouldn't turn off the heater. After a little bit of cycling it finally worked again. I took the cover off and cannot find anything physically wrong with it. What can be wrong? Both the heater and thermostat are new 2 years ago.
    by
    Response from DimplexCustomerServiceJan 4, 2023
    Hi Feelthethunder,

    Unit is covered under a 5 year warranty please contact Customer Service directly at 1-888-346-7539 to troubleshoot and if needed submit a claim.
    Glen Dimplex Americas Customer Experience Team DimplexCustomerService
      • Recommended
      Wall Mount Thermostat
      Good product, Easy to mount and use, it has both Metric and Imperial knobs inside the box
      by
      Response from DimplexCustomerServiceOct 28, 2020
      Good Day,

      We thank you for your comments.

      Glen Dimplex Customer Experience Team DimplexCustomerService
      • Verified Purchase
      • Recommended
      Poor design.
      There are a number of issues with this thermostat. Firstly it is difficult to install - the wires do not fit easily in a standard 2x4 box. Also the lower mounting screw is too close to the dial. I ended up scraping the dial when I installed it. Secondly and most importantly the temperature setting is way off and the hysteresis is much too large. I set for 20C and the room gets up to 16C. Then the room goes down to 13C before the thermostat kicks in again. There should only be a temperature swing of a couple of degrees for a normal thermostat.
      by
      Response from DimplexCustomerServiceDec 14, 2023
      Hi Bry57,

      Sorry for the frustration this has caused. The wires should be pushed into the J box when securing the sub base to the wall. If you need some help please contact Customer Service directly at 1-888-346-7539, Monday to Friday 8am to 4:30pm EST or by email at cs@glendimplexamericas.zendesk.com.
      Glen Dimplex Americas Customer Experience Team. DimplexCustomerService
        Doesn’t turn off
        We installed this thermostat in our bathroom about 6 weeks ago. The baseboard heater never turns off completely now. I set it as low as it goes and it kept the heater on even though the room was about 20 C. I will be replacing it, garbage. I don’t recommend this product.
        by
        Response from DimplexCustomerServiceApr 18, 2022
        Good Day,

        A single pole thermostat does not have a true 'off' position. If you wish to have a thermostat with an 'off' feature, you will need a double pole thermostat with 4 wires.

        Glen Dimplex Americas Customer Experience Team DimplexCustomerService
          Simple and cheaper feeling as expected. Time will tell about performance.
          Simple and cheaper feeling as expected. Time will tell about performance.
          by
          Response from DimplexCustomerServiceMay 5, 2021
          Good Day DK,
          Sorry you feel this way but to reassure you Glen Dimplex Americas stands behind its products. If you encounter any issues you can contact us directly. Glen Dimplex Americas Customer Experience Team DimplexCustomerService
          • Verified Purchase
          • Recommended
          Seems solid and works, replaces the same model thu
          No complaints so far. Let's see how long it lasts!
          by
          • Verified Purchase
          • Recommended
          Arrived as expected...
          Arrived as expected
          by
          • Verified Purchase
          Although not a digital read out, the dial is accurate and simple to use.
          Although not a digital read out, the dial is accurate and simple to use.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Don't buy it
          I bought his thermostat last year and the temp accuracy was between 5 and 8 deg. C. I put up with it thinking that the problem was the baseboard heater. I just replaced the baseboard heater. Save your money and buy a Honeywell for less money.
          by
          Response from DimplexCustomerServiceNov 28, 2018
          Karoun, Thanks for leaving a review. We're sorry to hear that you're not happy with the thermostat's performance. Most mechanical thermostats like this one are usually accurate to within a few degrees. It sounds like this one is a bit off from what we would typically expect. If you're able to give us a call, we can help troubleshoot the issue for you. 1-888-346-7539 DimplexCustomerService
            Good for the price....
            Good for the price.
            by
            • Verified Purchase
            Great Thermostat for the price
            I have 2 of these thermostats and they work flawlessly. The installation was simple as is adjustment. Perfect for applications that don't require precise or scheduled control.
            by
            Response from DimplexCustomerServiceAug 19, 2015
            Nice to hear you are happy with our product. Thanks for the great review. :) Charlie. DimplexCustomerService
              • Recommended
              the worst thermostat
              I have worked with quite a few thermostats, and this is the worst. It has up to 3 to 7 degrees C between the on/off triggers. That means if you want it to always be at least 21C, you may need to set it to 26-28. Incredibly inefficient and the huge heat fluctuation is also very uncomfortable. A good thermostat will have a tight 1-1.5 degree variability. We installed 100 of these in the building I live in, and every one should be replaced. This product should be banned due to it's energy in-efficiency.
              by
              Response from DimplexCustomerServiceAug 11, 2015
              Good Morning, The thermostat you purchased is a bi-metal thermostat that can have a variance of 3-5 degrees. We do have digital display and triac thermostats available that will give you a tighter degree variance. You can check out all our thermostats on our website www.dimplex.com. DimplexCustomerService
                Thermostat fine- poor instructions
                The wiring diagram that s included in the package is poorly written and misleading. The double pole wiring diagram actually references a 'neutral' wire coming from the source, rather than 2 lines, as is required by this type of circuit. If you search for a double pole thermostat wiring diagram online, it shows the correct terminology that should be used. There is no neutral wire used in 240v heating, unless there is a fan for forced air also in the unit. Also, just an FYI on the other commenter stating that since installing a double pole breaker, their rooms now warm up unlike before. This statement is not true as a result of the thermostat being single or double. More than likely it was either wired incorrectly when using the single pole, or the original thermostat was not functioning properly. Having a double or single pole thermostat does not change the heat output of any unit. Logically, it is more likely that the original wiring included the use of a neutral wire rather than two lines, making the heater completely ineffective at produng heat.
                by
                  • Recommended
                  Great product
                  This was easy to install and the double pole makes a huge difference. I used to have a single pole and I could never get the room warm. With the double the room heats up faster and stays warm. I'm now converting every thermostat to double.
                  by
                    • Recommended
                    Showing 1-15 of 15 reviews

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