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Customer Reviews for GE 27 in. Built-In Microwave Trim Kit in Black

Internet #204617392

Model #JX827DFBB

Store SKU #1000025016

  • Optional built-in trim kit
  • Achieve a custom appearance and built-in convenience
  • Offers a sleek, impressive look to your microwave

Customer Reviews

  • 2.8
    out of 23 reviews
  • 67% recommend this product
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Showing 1-23 of 23 reviews
Trim kit did not fit my GE microwave and it could not be returned. VERY BAD CUSTOMER SERVICE!
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Response from GE AnswersFeb 22, 2024
We really hate to hear your trim kit didn’t fit your microwave – that’s not what we would expect. If you need to reach out to Home Depot’s customer service, they are available at 800-430-3376. You’re also more than welcome to send us a private message over our GE Appliances social media (such as Instagram or Facebook) with a copy of your review and the model number of your microwave. We’d be glad to look into your situation further. GE_Appliances
  • Verified Purchase
I ended up not being able to use this and Home Depot would not take it back, becasue it was shipped as an appliance. The trim kit would not fit my microwave even though, I asked for specific dimensions and the model number. So I ended up throwing it away, a total waste of time and money.
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Response from GE AnswersSep 15, 2023
Hello - Thanks for sharing your feedback. You're welcome to contact us on any of our social media platforms via private message with the serial/model numbers of your microwave, and we'll be able to help you select the correct kit for your unit. To best address your return/exchange concern, please contact the HD.com customer service department at 800-430-3376 any day between 6 a.m. and 2 a.m. EST. Kind regards. -Don@GEAppliances GE_Appliances
  • Verified Purchase
Display is easy to use, build is ok… dropped down...
Display is easy to use, build is ok… dropped down a star because the ‘open’ button feels cheap.. in fact first one the button broke first time I pushed it. Had to return it.
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    I don't like the way this sticks out from the cabinet. The one that this replaced was flush.
    I don't like the way this sticks out from the cabinet. The one that this replaced was flush.
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    • Verified Purchase
    The trim kit worked out well. However I ws a...
    The trim kit worked out well. However I ws a little surprised at how bulky it appear one the cabintry. Its so clunky looking that it doesn’t appear as a custom builtin
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    • Verified Purchase
    You need to be careful when ordering this item .The item is well made and comes with everything t...
    You need to be careful when ordering this item .The item is well made and comes with everything that you need to install BUT be aware that it only covers a small area of the cabinet . Mine did not fit the existing cut out in my cabinet and had to be returned . Another note Home Depot considers this item a major appliance and must be returned in 48 hours of delivery . ( Stupidest thing I have ever heard of " Major Appliance "). This has been the most difficult item that I have bought to return .
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    • Verified Purchase
    • Recommended
    1 found this review helpful
    Terrible design and terrible fit. Lots of gaps around the...
    Terrible design and terrible fit. Lots of gaps around the microwave which looks terrible. Prior trim kit on my GE microwave was a much better design and looked better. Color was not white as well. Be warned. I was told there is/was a manufacturing problem making these trim kits.
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    • Verified Purchase
    excellent unique product...
    excellent unique product
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    • Verified Purchase
    Needed this size to replace an older failed unit. A little small for my desires, but microwave wo...
    Needed this size to replace an older failed unit. A little small for my desires, but microwave works well - trim kit works.
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    • DIY
    • Verified Purchase
    • Recommended
    Item is not flush with the cabinet. There is a...
    Item is not flush with the cabinet. There is a half inch gap between the trim and the cabinet at the top and bottom.
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    • Verified Purchase
    It recommended with the microwave that I bout at the...
    It recommended with the microwave that I bout at the same time with the help of the appliance specialist. And the opening of the frame is an inch smaller that the microwave. So I had to return it because it does not fit. And on top of that Home Depot gave me a hard time to return it,
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    • Verified Purchase
    5 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    2 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    The microwave worked put because the Appliance supervisor was extremely helpful and made sure it ...
    The microwave worked put because the Appliance supervisor was extremely helpful and made sure it fit in my old kit
    by
    • Verified Purchase
    • Recommended
    Did not fit...
    Did not fit
    by
    • Verified Purchase
    Excellent product, easy to install
    Excellent product, easy to install
    by
    • Verified Purchase
    • Recommended
    1 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    4 Star Review
    Rating provided by a verified purchaser
    by
    • Verified Purchase
    Purchased as a replacement for a older model, it was supposed to be a match but needed a slightl...
    Purchased as a replacement for a older model, it was supposed to be a match but needed a slightly larger opening than the prior GE model. I just had to enlarge the corners of the opening maybe 1/8 inch. Other than that it was easy to install and looks good, there is a slight gap around the microwave and the trim, it is not a snug fit.
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    • Verified Purchase
    • Recommended
    Hardly worth the trouble
    Attachment holes angled in way that makes it difficult to put screws into hard surfaces. Plastic material not durable and easy to scratch.
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    Response from GE AnswersAug 30, 2016
    Hello 2MAK40,

    This is Megan at GE Appliances. I am sorry to hear that you were not happy with your microwave trim kit. We will certainly let our Product Team know about your concerns. Thank you for taking time to review. GE_Appliances
    • Verified Purchase
    Looks amazing
    Over priced but it gives it a great finished look I would recommend it
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      • Recommended
      Poor Quality
      My GE microwave died and the replacement model was a slightly different size (of course it was), so I had to get this trim kit. The old one was aluminum and had vents that allowed it to sit flush with the in-island cabinet. This one is shiny black plastic and stands proud of the cabinet at least 1-1.5 inches. If I had known how bad it would look, I would have had a custom one made.
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        3 found this review helpful
        Showing 1-23 of 23 reviews

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