Hello Georgiajim,
Thank you for your review on the Delta ActivTouch® 9-Setting Adjustable Wall Mount Hand Shower.
I am so sorry to hear that the hand shower did not fully meet your expectations due to the description of the overall length of the hose and I apologize for any inconvenience this has caused.
Please feel free to give us a call on our warranty line at 800-345-3358 and let us know where this information is stated and we will make sure to get this information corrected.
Thank you and we hope you have a wonderful day,
Brandy
Delta Faucet Company
Customer Service