Hello Michael,
I am sorry to hear that you are not 100% satisfied with your Delta towel ring. We do appreciate your feedback. Feedback like yours helps us to become a better company and help us to make updates and modifications to our products in the future. If you should need further assistance with your towel ring, please feel free to contact our Delta Customer Service line at (800)345-3358. We are available Monday-Friday, 7am-7pm, CST and Saturday, 8am-5pm, CST. You may also email at customerservice@deltafaucet.com.
Best regards,
Tanya