The main reason I purchased this particular faucet was to make it easier for my granddaughter to wash her hands. It worked!! She loves it and so does the rest of the family. Its nice clean design is appealing to the eye and the features make it easy to use.
by
Verified Purchase
3 found this review helpful
Oct 21, 2020
Love this touch faucet
Love the touch and infrared on/off features and the look...Delta makes a quality product
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Response from Customer SolutionsOct 21, 2020
Good morning bobcat!
Thank you for contacting Delta Faucet Company. We are happy to hear that you are pleased with your faucet. We appreciate your feedback!
We appreciate your business and look forward to continuing to serve you!
Best Regards!
Frank
Recommended
Customer review from deltafaucet.com
Nov 1, 2019
Great Product
We built a custom home and bought all Delta Addison products. Wow......We couldn't be happier!
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Response from Customer SolutionsNov 5, 2019
Thank you for your feedback, Scotpeg! I am glad to hear you are happy with this faucet. If you ever need any assistance, on this product, feel free to contact us directly.
Best Regards, Benjamin
Recommended
Customer review from deltafaucet.com
Feb 21, 2018
Very solid construction. Nice style
This product is a solid metal including the handle. Very nice design. I love the touch feature
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Response from Customer Solutions Feb 22, 2018
Hi Astrojul,
We aim to manufacture excellent products our customers will enjoy. Your feedback lets us know we are doing just that. Thanks for the feedback!
Recommended
Customer review from deltafaucet.com
Dec 1, 2016
Just what I wanted!
This faucet installed easily! It is sleek and easy to keep clean. I love the touch technology so much I am going to replace my kitchen sink faucet next! Of course it will be a Delta Touch20.xt! The service from Delta couldn't have been better. There was a broken pop-up lever in the package and with one quick phone call I received a replacement at no charge.
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Response from Customer SolutionsDec 6, 2016
Hi Kathy55,
So glad to hear that you are happy with your Delta lavatory faucet! This is what we love to hear.
Best regards,
Jon
Verified Purchase
Recommended
Customer review from deltafaucet.com
Nov 5, 2016
Very nice faucets - when they are working.
We enjoyed the touch feature on our Addison style kitchen faucet so much that about 4 years ago we bought 5 of the 592T-SS-DST's for the bathroom sinks in our house. We like those too, when they are working.
2 to 3 times per year, something goes wrong with one of the vanity faucets. I have to clear out the vanity cabinet and crawl under the sink to troubleshoot the issue. I put everything back, call Delta and they are very good about sending out new parts under warranty. About a week later, I have to repeat the under-the-sink ritual to install the new parts.
For the record, some units have failed multiple times, one has never failed. There is not a clear correlation between failures and frequency of use. Almost all failures are related to the solenoid valve assembly, failure to open or close, self-cycling, not switching the indicator light, and leaking, have all occurred. I thought the newer style solenoids would be a great fix, and some features are better, but two of them have failed already this year, one locked up, and one leaking.
First time installations are a bit intimidating. Subsequent installations and repairs are awkward. I'm not a plumber but I am a mechanical engineer who has done design, maintenance and repair of piping systems of many types. The challenge with these faucets is that so much stuff has to be crammed into very limited space. Instead of nice clean arrangements and alignments, things have to be forced to fit in the space available, requiring some creativity and compromise.
The materials used in the faucets and connecting plumbing are appropriate, strong and well designed for an assembly that must fit in diverse installation geometries. It's a shame that the part that switches the flow on and off, that's the key "wow" feature of these units, has very poor reliability.
I've managed to keep all my faucets operating most of the time, in spite of frequent part failures, thanks to the good response and warranty support from the Delta Customer Service team. I'm not sure what I will do when my warranty runs out.
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Response from Customer Solutions Nov 8, 2016
Hi Ms9003, Thank you for your feedback.
I am terribly sorry about the issues that occurred with your Delta 592T-DST faucets. . All of our products are put through a series of rigorous tests to ensure a lifetime of use, but wear over time can be difficult to predict. Please feel free to contact us with anything needed. Our customer service department can be reached at 1-800-345-3358 or customerservice@deltaaucet.com.
Customer review from deltafaucet.com
Sep 1, 2016
It works.
The touch feature had a learning curve with my family, but they like it now. A bit of a pain to install.
by
Recommended
Jul 17, 2016
Electronic valve not so useful
The touch sense is marginally useful and after having it for a couple of years I don't think it's worth the additional cost or hassle. Especially when it stops working. The solenoid has now failed. A perfectly good faucet but it doesn't work because of a fancy and not really useful feature. I thought I'll just bypass the electronic valve and connect the two hoses directly, but my fittings are different! Not like it shows in the current directions. After fiddling with the valve and reading the troubleshooting I found I could get the solenoid to open by turning off the water supply, apply power to the valve, open the faucet, turn on the supply and then disconnect the power to the valve. This opens the electronic valve and it stays open. Thankfully the faucet now works like a normal faucet.
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Response from Customer Solutions Jul 19, 2016
HI Myfaucet, Thank you for your feedback!
I am terribly sorry to hear you are having an issue with your Delta 592T-DST single handle lavatory faucet. We would be happy to assist you with resolving your touch feature issue. You should receive a email from me shortly. Please refer to my email for further assistance.
Recommended
Customer review from deltafaucet.com
Jun 16, 2016
Recommend with reservation
This is my second Addison Single handle Touch2O.xt faucet. Since the first one worked well for nearly 3 years (with a little wire tweaking), I decided to have another installed when we moved.
This one hasn't been quite so good. The stopper pull broke the first time it was raised. I got the contractor to replace it for free but I'm not confident enough to use it again. The plastic seems flimsy.
Also, it is too easy to switch from touchless to touch and I prefer the latter. The information to change it back is not on the paperwork or on the website. Even doing a search nets nothing. Since it is an intrinsic feature, it should be part of the basic Quick Start Guide.
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Response from Customer Solutions Jun 16, 2016
Hi Secondtimeuser, Thank you for your feedback!
I am sorry to hear you are not 100% satisfied with your Delta 592T-DST single handle lavatory faucet and experienced an issue with the lift rod. We work very hard to ensure or faucet works excellently. We appreciate your feedback, as we use this information to refine our processes. If there is anything needed at this time please contact our customer service department. We can be reached at 1-800-345-3358 or via email at customerservice@deltafaucet.com.
Recommended
Customer review from deltafaucet.com
Mar 15, 2016
Love our Addison Faucets
We love our Addison Touch faucets, and Addison shower assemblies, towel racks, etc. The style is modern and attractive. Just wish they made a matching floor mount tub filler.
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Response from Customer Solutions Mar 16, 2016
Hello Pisc3, We appreciate your feedback!
I am so happy to hear your experience with your Delta products is a pleasant one. Feel free to contact us with any suggestions or questions in the future. Our customer service department can be reached at 1-800-345-3358 or via email at customerservice@deltafaucet.com. Thank you again for sharing your feedback.
Recommended
Customer review from deltafaucet.com
Mar 1, 2016
Faucet drips
The faucet looks great. We bought two for our dual vanity. One works great. The other drips. These things are not easy installs, so now I'm going to have to pull it back out and install a new one. For the amount of money I paid for this faucet, I expected a lot more. Very disappointed.
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DIY
Verified Purchase
Jun 9, 2015
Nice unit but it doesn't fit
Unit installed easily for what it is, electrically controlled with batteries. Looks good but the escutcheon only covers holes with 4" spread, and my vanity has Holes for faucet handles with an 8" spread. Delta doesn't make an escutcheon to cover an 8" spread. Installed it anyway, we'll figure out what to do with the holes later. Haven't turned on yet and obviously have no performance info.
by
Verified Purchase
Recommended
Apr 22, 2015
Take your time and read the instructions
We purchased 2 faucets. When you open the box you say to yourself what made me purchase
This faucet, their are so many parts. Calm down and read the instructions carefully . Once I
Installed the first faucet the second was a easy. Anyway they look great and work great. The only
Thing is there are extra wires for the batteries and hoses for the sensor for touch activation so
There is a little more clutter under the sink. We are happy with the faucets and proformance.
by
DIY
Verified Purchase
Recommended
2 found this review helpful
Feb 3, 2015
beautiful finish BUT plastic parts
very disappointed when my lift rod broke with no warning. This is on a bathroom sink that gets little use opening and closing the drain. when I disconnected the rod I found that it is plastic and another part is also wearing and is flimsy plastic. This is a very expensive faucet and we have 2 of them in our master bath! Chose this from the showroom but did not investigate quality before remodel purchase was made. Very disappointed in this faucet.
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Response from Customer SolutionsFeb 10, 2015
Hi learning1,
I'm sorry to hear that the lift rod has broken on your Delta faucet! The lift rod on this faucet is plastic, as a metal rod could interfere with the touch feature. Please watch for an email from me as I would be happy to help under the warranty.
Customer review from deltafaucet.com
Jun 4, 2014
The battery wiring was in the way of the drain lever.
The battery wiring was in the way of the drain lever. we had to put a screw in the back of the cabinet to hold the wires out of the way.
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Verified Purchase
Aug 14, 2012
Great for main/kid's bathroom
Bought two for our main bathroom. My husband installed them and found it quick and easy. The proximity sensor is great for the kids... no more dripping taps! Works so much better than the auto sensor faucets in commercial bathrooms. We purchased the Lysol auto soap dispenser, so no more water trails to the soap left on the granite counter! Another great feature is that you can turn off the proximity sensor and just have the touch2o feature. If you have someone that leaves taps running, it will turn off after 1 minute. Thank you to the person who brought the kitchen technology to the bathroom!