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Customer Reviews for American Standard Deep Soak Bathtub Drain in White

Internet #203066421

Model #1640.305.020

Store SKU #1000405018

  • Durable ABS fixture with a universal design for standard bathtubs
  • Holds 2 in. more water than regular drains with a unique overflow
  • Comes with a tap-actuated pop-up drain stopper

Customer Reviews

  • 3.5
    out of 38 reviews
  • 74% recommend this product
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Showing 1-30 of 38 reviews
I read all of the reviews about this drain and searched for weeks to find an alternative. I fina...
I read all of the reviews about this drain and searched for weeks to find an alternative. I finally gave up because they don't make it easy to find a compatible drain outside of what the tub manufacturer provides and my contractor was no help. So I bit the bullet and bought the deep soak drain. I love the fact that it allows me to get more water in the tub for a deeper soak. The drain cover is not the most attractive I've seen and I knew it was going to be cheap plastic, so I bought it in white and I'm glad I did. You can see it in the attached photo. It blends in with the color of the tub so it is not as noticeable and I didn't want a plastic fake chrome one. I didn't think I would like the push drain but it works really well. My contractor didn't mention that it was difficult to install and we haven't had any leaks after 3 months. So far, so good.
by
    • Recommended
    4 found this review helpful
    Welp. It is still in the box and I have not picked up the tub from the store. Your notifications software should know this since you are snooping in on all my communication
    by
    Response from AmericanStandardOct 9, 2023
    Hello Your Customer,
    Thank you for reaching out to American Standard. We hope you enjoy your new Bathtub! If you ever have questions, or need to place a claim, please contact us at 1-855-815-0004 and an American Standard Consumer Connection Advisor will be happy to assist you. We are available Monday - Friday between 8AM - 7PM ET.
    Sincerely,
    Nicole
    Your American Standard Consumer Connection Team AmericanStandard
      by
      • Verified Purchase
      I made a mistake. I wanted this in a brushed...
      I made a mistake. I wanted this in a brushed nickel look. Unfortunately, looking at it online, I bought the wrong item. This one is installed and is cheap plastic. It looks terrible AND cheap
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      • Verified Purchase
      LOVE LOVE LOVE the deep soak and push button drain!!!
      LOVE LOVE LOVE the deep soak and push button drain!!!
      by
      • Verified Purchase
      • Recommended
      Plumber didn't have any issues installing it. I've used the tub a couple times and it is easy to ...
      Plumber didn't have any issues installing it. I've used the tub a couple times and it is easy to use; seals well with the press of a hand and drains quickly. Color matches the finish of the tub so it blends in nicely.
      by
      • Verified Purchase
      • Recommended
      Functional, but very cheap construction. All plastic. The...
      Functional, but very cheap construction. All plastic. The giant, logo-emblazoned overflow cover cheapens the looks of our otherwise high-quality bathroom remodel. We bought this to give us more soaking depth in our new tub. It works for that, but if you care about quality and appearance, choose something else.
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      Response from AmericanStandardBrandsFeb 17, 2021
      I'm sorry to see you aren't completely satisfied with your American Standard Deep Soak Drain. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Your American Standard Consumer Connection Team. AmericanStandard
      • Verified Purchase
      2 found this review helpful
      Perfect for our American Standard tub. I got white because...
      Perfect for our American Standard tub. I got white because I didn’t want any color to stand out. I have Venetian bronze fixtures.
      by
      • Verified Purchase
      2 found this review helpful
      by
      • Verified Purchase
      by
      • Verified Purchase
      Failed to pass pressure test! Do not purchase for new...
      Failed to pass pressure test! Do not purchase for new construction!
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      Response from AmericanStandardBrandsApr 16, 2020
      Home Depot Customer, I'm sorry to hear you were having issues with your American Standard Deep Soak Drain. As the manufacturer, we are very interested in supplying consumers with a quality product that delivers the expected performance. Anytime we hear problems encountered in the use of one of our products, we want to get involved and resolve the difficulties the best we can. We appreciate you taking the time to share this feedback with us. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Love American Standard Consumer Connection Team. AmericanStandard
      • Verified Purchase
      Rating provided by a verified purchaser...
      Rating provided by a verified purchaser
      by
      • Verified Purchase
      Perfect plumbing to match the spa tub I purchased
      Perfect plumbing to match the spa tub I purchased
      by
      • Verified Purchase
      • Recommended
      Leaks like a mother
      Shoddy quality. Started leaking like crazy after second shower. Had to replace with a new plumber recommended drain, that was much higher quality, and about 60% cheaper.
      by
      Response from AmericanStandardBrandsDec 26, 2019
      dave, m sorry to see you weren't completely satisfied with your American Standard Deep Soak Drain. We put a lot of thought into our products, so it is unfortunate whenever we do not meet a customer’s expectations. We would like to connect with you to learn more about your experience to find a way to help! Please visit the American Standard Website, and email us directly through the “Contact Us” section and reference your review. Sincerely Your American Standard Consumer Connections Team. AmericanStandard
        1 found this review helpful
        This did not fit the American Standard Deep Soak tub...
        This did not fit the American Standard Deep Soak tub I purchased it for. It was the one recommended online for the tub. I had to purchase separate parts to get it to work.
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        Response from AmericanStandardBrandsMar 8, 2019
        Midkid: We are sorry to hear you had issues with your Deep Soak Drain. If you would like you can call American Standard directly, and we could work towards determining what the issue was. Sincerely American Standard technical team. AmericanStandard
        • Verified Purchase
        It seemed like there wasn’t a exact fit as the...
        It seemed like there wasn’t a exact fit as the upper overflow drain wasn’t at the exact angle as the tub when mating together. I made it work but it was not as easy as it should of been. This is way over priced too. Then the plastic threading for the drain cross threads using plumber putty.
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        Response from AmericanStandardBrandsJul 17, 2018
        Dear PaPa, Thank you for taking your time to write about the issues with your American Standard product. Quality and customer satisfaction are always a priority. We apologize for any inconvenience you have experienced with your new American Standard drain and we would like to help you with this issue. The drain overflow gasket is tapered to match the pitch of the material on the backside of the tub. Also this gasket is sealed to the tub with silicone sealant to insure years of leak free operation. Please contact the American Standard Whirlpool Tech Team to discuss proper installation techniques and for replacement parts if needed. Thank you, American Standard Whirlpool Tech Team AmericanStandard
        • Verified Purchase
        We love the tub, very pretty and easy to clean.
        We love the tub, very pretty and easy to clean.
        by
        • Verified Purchase
        • Recommended
        Sadly, the covers were a cheap plastic look. I returned...
        Sadly, the covers were a cheap plastic look. I returned the item.
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        • Verified Purchase
        Perfect fit ...
        Perfect fit
        by
        • Verified Purchase
        We ended up getting a tub with an integral overflow...
        We ended up getting a tub with an integral overflow drain, so I returned this. I did take it out of the box and examine it. Seems really overpriced for a flimsy collection of plastic parts.
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        Response from AmericanStandardBrandsFeb 6, 2018
        Thank you for the rating of our product. This Deep Soak drain model is made of ABS construction which combines the strength and rigidity of acrylonitrile and styrene polymers with the toughness of polybutadiene rubber.It is considered superior for its hardness, gloss, toughness, and electrical insulation properties. We apologize it did not meet your expectation. Sincerely, American Standard Customer Care AmericanStandard
        • Verified Purchase
        2 found this review helpful
        Product worked as intended.
        Product worked as intended.
        by
        • Verified Purchase
        • Recommended
        1 found this review helpful
        drain seal leaks
        I bought this several years ago, recently installed it, and the drain stopper leaks, there is no adjustability, the rubber seal appears like new,
        by
        Response from CSMar 23, 2017
        We are sorry to hear of the issues that you are experiencing with your drain. Since the unit is a few years old and was not installed until now the grease on the seal has more than likely dried up and is now malfunctioning. Please contact our customer service dept. at 1-800-442-1902 with a copy of your original sales receipt to form a warranty claim for a possible replacement.. Sincerely, American Standard Brands
          It works as stated. Easy to install and looks good.
          It works as stated. Easy to install and looks good.
          by
          • Verified Purchase
          • Recommended
          1 found this review helpful
          Roughly $2 worth piece, which should not be sold for more than $10. For its price, it looks like ...
          Roughly $2 worth piece, which should not be sold for more than $10. For its price, it looks like a real rip-off. Unfortunately, this is "required" for all whirlpools. Can be easily replaced with standard pipes. Also, the click-on mechanism is not reliable, often does not block the water when in "closed" position.
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          • Verified Purchase
          Make a good tub soak an amazing deep soak
          This drain added some much needed water depth to our new tub. It was straight forward to install as long as you follow the directions very carefully. My plumber installed wrong...luckily i reviewed before he finished. Fit and finish was far ahead of what we replaced. Worth the extra cost. Would recommend this tub drain.
          by
            • Recommended
            I like this drain, it's plastic, but well built. I would have given 5 stars but it was a bit expe...
            I like this drain, it's plastic, but well built. I would have given 5 stars but it was a bit expensive.
            by
            • Verified Purchase
            • Recommended
            1 found this review helpful
            Another deteriorated flange seal, can't get part
            Just like other reviews here, the problem is that you can't just get a replacement part for this drain. It's only 2 years old and the rubber seal that slips under the stopper has broken away at the seam. I can't believe you can't just buy a new seal, it would be a simple fix. This is a terrible oversight that really ruins what would otherwise be a very nice product
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              great for that extra fill
              This is the ticket to get that little extra fill room in your tub. I read other reviews about not getting parts and don't understand. I sent one email to American Standard and they sent me a replacement pop up drain. Once I got it I noticed that the brass screw on the old one was not down as far as the new one. I took it apart and screwed the brass bolt down and the old one works fine and now I have a spare part.
              by
                • Recommended
                Had to pay a restock fee
                Product looked fine. Customer service at Home Depot was the issue.
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                • DIY
                Perfectly fit my Green Tea tub.
                Very simple, easy instructions.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 38 reviews

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